Sears

Lands End and later the Kardashian Kollection sealed the demise and messed up everything I liked about this Sears store. I found really nice stylish stuff before Sears made the disastrous decision to add the dry old folks, plain looking clothing line Lands End and later the poor mans tacky chic of Kardashian Kollection. If Sears wants to survive bring in new fashion buyers and fresh management approaches along with fresh, stylish clothes not just clothes for grandparents and Kardashian wannabes. Sad to say this since I grew up on Sears but times have changed.

So happy this place is closing. Sears is the absolute worst store, especially this location. Might have been great decades ago, but this store never had anything we needed and staff didn’t care about truly helping us.

It’s always kind of sad to see a store going into closing mode… You wonder what will happen to the employees, and how did they find out. do they have new jobs lined up? It just makes me sad.
The discounts however, those bring a bit of joy to the situation! Right now, the discount for most of the store (women’s and men’s clothes, and shoes are really all I looked at I guess) were only at 30% off. So not like insanely discounted, not yet at least… But the selection is already dwindling. So if you want in, you should probably go sooner than later because I doubt by April when they close there will be much left…

BLOWOUT closing sale! How could I not stop.
I am ashamed, but I purchased some KK gear at crazy cheap prices.
Beware, crazy long lines and rude customers, but ridic cheap prices.

Went to the closing sale today. It was not worth it, most items are less than 30% off. Like Ryan L. I had to watch how my items were ringing up. The cashier had no idea which items were 20% and which were 30% off. I worked with her item by item until my $ 60 bill turned into $ 40. If my sister hadn’t been at the store with me I would have said forget it and walked out without buying anything. So I’m already annoyed, and as we are leaving, a security guard asks to check our receipt. I had to ask her 3 times why she wanted to see my receipt. She said she was checking to make sure all the items were purchased. She then glanced in my bag and highlighted my receipt. I have never in my life had my bags checked when walking out of a store. I feel for the employees of Sears, but stores with this kind of customer service deserve to fail.

I went here the other day to look for men’s clothes and the stores looked deserted except for a few customers. I wanted help finding the big and tall sizes in the men’s department, since most of the sizes seemed to top out at XL. Rather than come out to help, the four cashiers, despite having only two people checking out, decided to call over the loudspeaker for someone to come to the men’s department. Three times. No one came and the cashiers just chatted with each other. Needless to say, I left and won’t be going back.

Store Review:
Is Sears a dying breed. I recently swung by the store for a quick pickup order so it will be a review of that, but Sears itself is stuck in the past. The clothes are not name brand clothes or even trendy unlikely a cheaper alternative at Target. They sell electronics in the basement, but often the prices are a lot higher than other places. I was drawn by the reward point which gave me 6 dollars to spend for free. I picked up a hat and gloves for my son. You enter on the first floor and go to a machine where you slide your credit card and within 2 – 4 minutes someone will have your order. They use to have a 5 minute guarantee or 5 dollar voucher but I did not see a sign for this. Otherwise the staff was quick and friendly, but the merchandise just does not appeal to me.
Pros– large store, yellow tag discount
Cons– the style of the merchandise is off, expensive electronics
Hidden deals– Sign up for the reward points through the website. Intermittently they give you free credit. Look for yellow tag sales. After holidays this is a great place to get 75% off gift items. To save time you can order for pickup.

Huge store with so much space it never feels crowded. Love the selection & location. I’ve never had trouble finding an associate to help me. Will be back!

I keep TRYING to like Sears, and I keep getting disappointed. I ordered sheer drapes from the website for pickup at the State Street store. I was very happy with the selection and the price. Got an email that the item was in. That’s when the wheels came off. Checked in and got a message that a young man named Trumaine was on the case. The sign in the waiting area said that after less than 2 minutes my order was ready and he’d be right out. Yeah, right. It took him *forever* to make his way to the waiting area. If an order takes more than 5 mins., you’re supposed to get a $ 5 rebate. That’s why he lied at the 2-​minute mark. And all he said to me was, «ID.» He didn’t say, «hi,» or ask my name or thank me. So Sears, if you want to up your game, you’ve got to get workers like Trumaine on board.

Free wi-​fi

Today’s visit to Sears was fabulous! I went in to return something I bought online. To be honest, there was a problem with this — but that is not the staff’s fault. They were doing everything in their power to get the credit issued. I don’t mind returning online items — since it gives me an excuse to browse the store. Turns out, they had a huge deal on my favorite undies which can be quite expensive. I also got an item that I’ve wanted for a very long time that is kind of hard to find. But there it was … and on sale! I also thought the clothing selection was better than average. I’ll be back… for sure.

What, do you think you’re Macy’s or something? Sure, you clearly don’t think you’re Nordstrom’s or you’d ditch the track lighting and lull us into a false sense of financial security with mood music! But, really! Seventeen clams for a St. Patty’s t-​shirt that will fade in one wash and fit my chihuahua to boot!
Anyhow, this place is PRICEY (for its quality of merchandise) and, as others have noted, depressing. It’s unorganized and maybe even a time traveler (the 80s want their look back!). Actually, if it’s a time traveler, I’m upping this review to 3.5 stars for effort!
Oi. This is not quality discount shopping.

How can a store suck the energy out of you? There are very few that are this melancholy. I wander in here from time to time looking for items that were not obtained at Macy’s or other convenience stores, since it is close to me. Most of the time they don’t have the item either. Regardless of when I go there is not much activity. The employees can be difficult to find and have not given the impression that they will stick with me and help me find what I need. I have been stuck in the check out lane a couple times with only one lane open and the cashier not being able to figure something out, keeping me there for some time. The lighting and displays are just not attractive to the eye and don’t entice me to explore. Maybe the atmosphere makes me read everything negatively here but atmosphere is important in retail right? Sears needs a makeover

REALLY SEARS!?! Ordered something online for in-​store pickup. Their automatic «ready for pickup» phone call is scheduled for 8:30 am on Sunday. Try again.
Then went to actually pick it up. It was even worse. The pick up system is great in theory but every poorly executed. It was very obvious why Sears was struggling. I would not shop there again.
«Customer Service» was abandoned. 5 minute guaranteed pickup was a joke. They shut the exit door 5 minutes before closing time and tried to get me to go around the building to other exits.

Buyer beware when making a large purchase of appliances. The selection process of a suite of 3 major appliances, convection range, french door refrigerator and dishwasher was handled very well by the sales associate Rick Selin. Competitive pricing. Purchased mid-​November with a delivery of 12/​17/​2011 (was doing a complete kitchen remodel cabinets, appliances etc.)
I was to get a call after 6 pm. on ¹²⁄₁₆ for delivery window of time. Did not get call; I called 12−2p.m. At 2:15p.m. no delivery nor a courtesy call from dispatch. I called and learned (after begging) that I was number 11 on the list and the delivery team was at stop #8 in Chicago. Chicago last time I looked is a big city so I asked what zip code were they coming from; which they were hesitant to give but I got it 60 611, I’m 60 605.

How could it ever been stated that the window was 12−2pm? No sense. With weekend traffic, hi-​rise deliveries, elevators, loading docks how could they ever get to me by 2 p.m. Did not show up until 4:40p.m. and my construction crew who had been waiting since 1:30 p.m. could not install that night. So it went to the following Monday.
I did get the $ 60 refund for delivery when I called the store later in the week.
Today I went to use the broiler pan to cook up some nice chops. No broiler pan.
Called the store. They stopped including broiler pans about a 1 year ago.
Have you ever heard of anything so silly? Apparently because I ordered a convection oven — they were not included. Is there some logic I am missing?
Now I have to shop around for a broiler pan — online would take too long with the holiday — Sur La Table came to the rescue in the store ready for pick up.
The associate advised I was the third person to call the store with the same scenario.
By an oven get a broiler pan seems to be a no brainer. Make sure you ask.
There is more to the Sears saga with a microwave. I’m too tired. I will say it’s the last time I will walk into Sears.
Did not the Illinois taxpayers grant relief to Sears? Maybe we should have let them go elsewhere? They really do not care about your time or mine or any inconvenience they may cause.

I’m not some big time environmentalist or anything, but 9 (decent sized) receipts for 3 items is just ridiculous (even with gift receipts). People tend to only write bad things about places like Sears. I mean after all it isn’t as gratifying to complement a multimillion dollar chain. However, fair is fair and this Sears location does some good things.
The customer service (or people walking around) helped me successfully navigate through the women clothing section (for a Christmas gift, not for myself) and the prices were very reasonable considering the downtown location.
The store could use some larger signage, as its somewhat difficult to navigate and the company could save thousands per year on paper. I rarely shop there and didn’t need 3 large coupon receipts (she could have asked and I would have refused the coupons altogether), they could have been printed all of them on 1 receipt. Giving out 3 separate gift receipts is understandable, but they don’t need to be a foot long, nor does by purchase receipt for 3 items. They probably used what amounted to 2 sheets of paper for 3 items purchased. Wow! Chicago is turning me into a hippie. Overall, it’s not a bad place to shop and the prices are lower than you might expect.

I moved from Wicker Park to the Loop after a few years in Chicago and needed some new items (vacuum /​toaster /​etc).
Upon stopping by Sears I was directed to the wrong area of the store by multiple employees. Most items were sold out and had no idea if /​when more may be coming in. In addition, I noticed associates making out with bf’s /​gf’s in various isles (while working), caught an another curling vacuums cleaners as if in a gym, and noticed most standing around while customers wandered aimlessly.
Bottom Line — this location was on of the worst department store I’ve been in

unless you love feeling guilty for asking about a stores products or for help finding something do NOT go to this sears. Their sales people act like you’re ruining their day when you ask them for help.
My husband and I went to sears looking for some new dinnerware set and, while we were there, saw a sign for some discounted sets that we couldn’t find on the shelves. I asked a passing sales person if he knew where we could find them and, without stopping, he said «we probably don’t have it» as he walked away. RUDE. This is only one instance out of EVERY instance I’ve ever asked for help here. Do not give them your money and maybe one day they’ll figure out they actually need customers to make money.
F*** you sears, looks like all my business will be going to Target and Macys.

Sears is one of those surprising stores on State Street (say that five times fast!). Throughout the years, this Sears has been good to me. I’ve got cute clothes, housewares, and gifts here. Sometimes when I can’t find something anywhere, I often find it at Sears and cheaper than its competitors.
This State Street Sears is three floors plus a basement floor big. You can literally go from perusing bathroom slippers and robes down to appliances in a few minutes. Lands’ End is a great addition to the clothing department. Despite the sometimes homey, Midwestern apparel generally found there, Lands’ End adds the style they need. I’ve come here for after Christmas sales and picked up fleece henleys and cotton sweaters much cheaper than their free standing stores.
The Sears staff seems like a happier retail bunch than most other retailers. I’ve never had a bad experience with them. When I purchased baby picture frames today, a pregnant sales associate noticed them and asked about the price. All of remarked on how inexpensive they were and the abundance of pregnant friends and coworkers we knew and have baby showers for. It was a nice, pleasant Friday afternoon shopping conversation to make my day just a little brighter.
I have a burning desire to submit future children to the Sears Portrait Studio despite having great friendships and working relationships with photographers. Something about the portrait studio brings me back to my youth!
Generally, this Sears store is awesome. I’ve only encountered minor problems with delicate merchandise. I love their picture frame department because they sell quality brands at reasonable prices. Both today and during Christmas, I inspected the frames for wear and tear. Sears has less wear and tear to these items than TJMaxx, but enough to notice. The extra inspection minutes don’t bother me, but make me wonder. All in all, State Street Sears is go to when other stores fail me.

I was lured in here yesterday by a cool looking tailored white shirt with a ruffled placket. I ducked in quickly, before anyone saw me darken the door of a Sears. This plebian stalwart of Middle America? Purveyors of dowdy polyester, Mom jeans and giant household appliances for suburban McMansions? Ugh, not for me!
However. .. in the Land’s End store, I was pleasantly surprised to find stylish (not trendy), classy, well made, and most importantly. .. well tailored clothing at GREAT prices. I’ve been shopping a lot lately but finding nothing as the offerings in the stores right now seem to be shoddily made, cheaply put together yet. .. expensive. Women have boobs, people. Don’t fashion the shirts as if they’re meant for men to wear.
Not here (well, the Lands End store — I didn’t browse the rest of the store). While I can’t speak to the longevity of the clothing, time will tell. Everything was cut very well, and fit like it was made for me. Which is unusual.
I’ve always loved classic, crisp Oxford shirts, but am finicky about the details. On men, a striped Oxford with a classic Windsor (not button-​down) collar is swoonworthy (hot lawyers on LaSalle being a frequent target of my favorite «undress the hottie in my head» game). On me, in the past (because of my slightly zaftig body) Oxford shirts have always looked like a stripper interviewing for a bank job. The front gaps if the sleeves don’t fit perfectly. The shirt wrinkles across the front and does not lie smooth. Or the boxy cut causes the material to hang down from aforementioned cleavage, and it makes me look like an obese plus size with no waist whatsoever. Not a good look.
They had no more of the shirt I came in for, but the shirt I found fit very well. Darts, people, women’s shirts need darts. The sides need to taper in, with darts in front and back. The placket of this shirt lay flat in the front, yet the body was fitted. Bueno! The collar was crisp, and the sleeves were long enough, ending in perfect French cuffs. If these cuffs would have required cufflinks (they were standaway cuffs, no fastener needed), my mirth would have known no bounds. Finally! The material was smooth and soft and just the tiniest bit shiny. And snowy, blinding white. Oh, yes. And. .. $ 45???
The bottom hem was finished nicely, so it’s possible to wear the shirt outside of your Capri pants if you’d rather not tuck it in. If I wish to tuck, there is not yards of material to stuff.
I’ve tried on these types of shirts at Brooks Brothers and Pink. I’ve always left exasperated, with a nest of clothing left behind in the dressing room, because the shirts are Just. Not. Cut. Right.
I’m a woman that likes a wide variety of clothing. Leather, shiny things. Tiny and tight. Mostly black. «I’m with the band» type outfits. Negligently elegant looks. Belly dance gear. My archives are formidable.
But. .. Oxford shirts. Awesome. This shirt satisfied that prim librarian (cheers, Matthew S.!) that has always been a constant, lurking deep in my psyche. Now, shush, and be a good boy, or I’m going to have to keep you after library hours for detention. ..