Sears Auto Center

I am currently standing inside this facility and they’re are 2 employees that have passed right by me and have not acknowledged me. There is only one other customer in here sitting down and no other customer. I guess they’re not hungry for my business. I’m going to a competitor where my business is wanted.

I do not recommend this location. The technicians lied to me about my ties having dry rot. Luckily I got a second opinion from a Goodyear store and found my tiers are in great shape. Do not go this location.

This place really sucks. They are extremely slow. I came in just to get my tires changed and it took two hours to get done. I was the only one in the shop and they had 3 technicians in the back just hanging out. Avoid this place.

Like John C. mentioned, there’s no point in scheduling an appointment. I made an appointment yesterday for today at 1 pm to have my suspension worked on… First off, I could barely pull into the garage because there were cars just parked everywhere… So I finally manage to squeeze my Mustang in there without hitting anything… go to check in… I’m on time… some moron mechanic asks me what I need… I mention that I have a 1 pm appointment (which I already saw my name on the appointment dry-​erase board during the ordeal of trying to get my car in the garage)… I tell him I have a 1 pm appointment… he asks «what for» and I tell him that my suspension is a little wobbly on the highway… He then tells me, «I probably can’t get it in today… It’s just me and another guy… but you can leave it here…» So I’m like, «Why in the hell would I leave my car here for you to ‘not work on it?’» And I said, «What is the point in making an appointment if you can’t uphold your end of it?» And he’s like, «It’s just like when you go to the doctor and they can’t get you in…» And I said, «They may run late, but they always get you in…» Got in my car and left… HORRIBLE SERVICE EXPERIENCE!!!

Avoid this place at all cost and, especially, avoid dealing w/​Jasmine Atkins. I called in for an oil change inquiring about making an appointment and was told to just come in. Upon reaching there at 12:30pm, first I had to wait there for 15 mins before being approached by a service rep. Eventually, a service rep named, Jasmine approached me w/​a tone/​body language that made me think she had no interest in helping me or anyone else and that she hated her job. She initially «promised» and typed it up on the receipt that my car will be ready by 4:00 pm which was another 3.5hrs from the time I first set my foot in that place. I agreed to the waiting time of 3:30 hrs. Around 3:30 pm, jasmine was no where in sight to give me an update on the status of my repairs. I asked for her and she finally walks out telling me that my car won’t be fixed until 5 – 5:30 pm. I was very upset and requested for an explanation why I was promised the 4:00 pm time. She kept on giving me (the customer) an ultimatum — «it’s either U wait until 5:30 or you can come back tomorrow». I really felt helpless and since I had already wasted 3:30 hrs just for an oil change, I ended up waiting another 1.5 hrs. This place has no sense of customer service and, no value of customer’s time. I will certainly follow-​up w/​a phone call to Sears corporate. Just wanted to share my experience so no one else has to go thru the same. AVOID THIS PLACE & AVOID Jasmine Atkins.

Decent price but the service is abysmal. Slowest service ever. Slow to get a car dropped off, slow to get service completed. Usual hours of a wait to get an oil change completed. Most of the time they don’t even remember to call after service is done.

There is no point of scheduling an appointment because walk-​ins who got there 2 seconds before you get to go first anyway.
I was on time but all the walk-​ins cars got services first. I guess «that’s normal».
Never coming back here again.

I usually like this place but I’m currently here still waiting for my car after 3 hours. I made an appointment at 2pm for oil change and tire repair. They called me at 2:30 and said I needed a coolant flush that they would do at the same time as the oil change and it would be done at 3:30. It’s 5 pm and still not done.

I had issues with my car starting recently. I took my car to Sears and they said it needed a new battery even though electricity worked fine and the car even started when placed in neutral most of the time. not only was this wrong but they charged almost $ 200 to replace a battery! I took it back when the issue still occurred and they said that they couldn’t fix it. seriously? waste of time and money. broke down in Michigan and a REAL repair place fixed the starter which was the actual problem.

Conveniently located, friendly staff… brought my car in and wasn’t sure what the problem was but they were able to diagnose the sound I was hearing. This greatly relieved me although I was not able to get the work done at the shop due to an insurance issue. They also quoted me at a low price for a transmission flush although, when I brought my car back later they weren’t able to service it due to a special tool being needed from Chevy.

I wouldn’t come here for any kind of real service. I get oil changes here for $ 25 off as a ShopYourWay VIP member, but this place is totally disorganized, usually has a huge wait (tip: make an appointment online at least a day before), and often has zero to one person at the computers checking people in, which can take 15 minutes per person or more, when someone is doing it. Although I saw cars on all the lifts, I didn’t see even a single mechanic working on any of them. I came in for an 11am appointment, and as I write this at 11:15am, I still have not been able to check in. That said, the line of cars waiting to be serviced is huge. I have no idea when my car will be attended to. I don’t even know when I’ll be able to check in for my appointment.
Like i said, I only get oil changes. If tire prices were good, I’d consider those, but the attitude here precludes me from considering any other kind of serious service. Nothing seems good here. I’ll keep waiting for my oil change.

Wow, slow doesn’t even begin to describe these guys. I made a 2:00 appointment for a sunday for an oil change, new filters and wipers. I got there at straight up 2:00. They took forever to print out the forms I need to sign. They told me the car would be ready in an hour and half.
Slow, but I had planned for that. I went next door to LA fitness, then to Marianos, then at 3:30 went to pick up my car and was told they were just about to start on it. «what about my 2:00 appointment? don’t you respect appointments?» I was told they did, and my car was next — an hour and late on the start. No phone call, nothing, not even an apology for completely missing the appointment.
I told them to forget it. I’ll take it some quick lube place and never ever come back to Sears again.
Their customer service is a complete joke.

The absolute worst service. Called for an appointment and was told they do mufflers and brakes. I thought, great, I can kill two birds with one stone. I arrived and was told they may not be able to do the muffler. Then they quoted me 20 minutes for an estimate that I got 90 minutes later. Decided not to do muffler there but proceeded with brakes which were quoted to be done on an hour and a half… three hours later still waiting! Not to mention the receptionist has a very lazy demeanor and nasty attitude.

I have been a long-​time Sears Auto patron, as long as I’ve been a car owner. I used to go to the old location while this one was being rebuilt, but I was glad to go back.
My check engine light went on a few days ago, and I knew I wanted to get an oil change anyway, so I took it to this Sears Auto. When I got there on a Tuesday morning, they said their computers were broken but they would get back to me in a few hours if I could leave my car there. I agreed, as I only live a mile away.
Mid-​afternoon, they called and said that the diagnostic test (which costs $ 79.99) had indicated that the catalytic converter needed to be replaced. They don’t handle that kind of work, so they told me to pick it up and take it to someone else. They then confirmed that I wanted an oil change because they hadn’t written that down/​put it in the computer when they got back online – I confirmed and they told me to give it 45 minutes or so.
I pick up my car, they give me the paperwork that says «Replace Catalytic Converter,» I pay and leave. Take it to my neighborhood mechanic whose first question is, «Which catalytic converter? Your car has two.» Annoyed that Sears didn’t specify, I call and ask to please verify which cat I need to replace because I don’t want to have the guy replace the wrong one and put me out $ 500. He says hang on and checks with the mechanic. Once he gets back on the phone he says «I don’t know what it’s called but he says it’s the second one… the one under the car, not the front???» I relay this to my mechanic who tells me he will order the part and have my car back to me the next day.
In the morning my mechanic calls and says that he got the part, but he’s pretty suspicious that it’s the other cat, not the one Sears told me. I get on the phone with Sears to have them please confirm that they are certain it’s the second one, not the first, AND THEY CANNOT CONFIRM. The mechanic who ran the test is not in, and THEY DO NOT DETAIL THOSE KIND OF NOTES IN THE WORK ORDER. I then point out the absurdity of this and that I wasted my money, and he responded that it wasn’t a waste because they identified the problem.
I call my mechanic back and he says that it’s just so unlikely it would be that secondary one given that the test measures oxygen sensors and the only one with oxygen sensors is the front one, not the under-​car one that Sears told me to replace.
I then pay another $ 70 for a diagnostic test to make sure that Sears was wrong, and they were. I now have to wait even longer and pay even more money to replace the part, because Sears wasted my time.
I’m going to be fighting for a refund on the diagnostic test because Sears Auto’s test, process and documentation left me with enough uncertainty that I had to pay someone else to do it AGAIN in order to get real, tangible answers to repair my car. Don’t waste your time, go to your neighborhood mechanic – I should have just gone there the first time instead of giving Sears a chance.

The new location is great but the service, not the actual repair on car, but in the store and check out is extremely slow. Maybe they were just short shafted? Price was decent for a leaky tire but I’m not sure we’d go back.

I’m glad that Sears decided to rebuild its auto service center so close to its old location. This Center is part of the humongous Mariano’s and L.A. Fitness Center complex located at Ravenswood Avenue and Lawrence, just west of the Ravenswood Metra Stop.
Getting to the Sears entrance was a little confusing. I followed the signs and drove in, as directed, and I saw a service entrance for Sears to the left. Although the service bay doors were open, there were two cones blocking the way in. I turned in, thinking that someone would come momentarily to remove the cones and let me in, but I was wrong. A female customer stepped out and told me the parking was in the back, and I needed to go into the store. OK, fine.
All the parking spots closest to the auto service center store entrance are for handicapped or electric vehicles. I parked in the main lot. I discovered later that the spots lining the property, along the fence, are the spots reserved for Sears Auto Center customers.
There was no employee around the register when I came in, just a few other customers lounging over trashy magazines and ignoring some TV program running on a large TV suspended from the ceiling. After a couple minutes, a lady came out and asked if she could help me. While I was chatting with her, a Sears Auto Center employee came in with coffee cup in hand, clearly starting his day. The lady pulled him over, and they said he’d be with me right away.
I explained that I wanted an oil change and nothing else. I also said, I called here two days ago, and I was told I could ask for a discount coupon when I arrived. At first he said, that’s online, but then he said, oh yeah, okay. The discount was applied.
I told the gentleman that I would run an errand downtown on the Metra, and be back to pick up the car. He took all my information, and I got on the train. When I returned two 2.5 hours later, the car was ready. No phone call from Sears, of course, telling me it was ready. The old Sears auto Center always called.
Here’s where I think the experience could be improved. I paid, and said where is the car? He wasn’t sure. He said, probably past those SUVs in the lot. Come back and let me know if you can’t find it. OK. I went out and I did find my car, where he indicated. Not in the Sears spaces, but in the lot, where signs indicate you can only park for 3 hours. Might my car have been towed? And mostly, you don’t know where my car is? That’s unacceptable.
Were it not for the carelessness about leaving my car somewhere in the parking lot, I’d make this a solid four-​star review. I got what I wanted, at the price I wanted, in a reasonable amount of time. But the last five minutes has left me with a very sour taste.

Excellent job and I strongly recommend Sears auto. I have been for a second time and I got the best service…

Terrible Customer Service think twice before coming here. Stopped in to get a basic oil change and noticed that people with nicer cars were being attended to who came in after me. I ignored it then checked in and was told that the wait would be 1 – 1 ½ hours which I was ok with. I waited over an hour and saw that my van was still in the same spot that I had left it. Mind you the the lady who came after me was out of there and the other cars that came after me were being serviced. So I just asked the mechanic for my keys and he told me to just go and get them they were still in the van. Before I left after waiting over an hour the mechanic asked why I was leaving which I informed him of the reason. Of course he admitted it. I honestly felt that I was being discriminated #1 for being Hispanic and #2 for the type of van I had. I will never go back to this location!!!

Brand new since jan 2014. Efficient. Clean workshop. The mechanics explained everything. In and out!

Think twice before you go to this Sears Auto location! I have NOT had this bad experience at other Sears locations… Just this one!
Took in my car to have a tire checked. The staff seemed put off that I came in. Yet, my car was on a rack in in no time (30 minuets). So I hope I had misinterpreted the attitude.
Two had a half hours later I asked what was happening with my tire. I was told they tried to repair it but it couldn’t be fixed and needed to be replaced. The new tire would be a special order, and cost over $ 260.00. Sears would have to order the tire and have it arrive on Monday. I was told, just to make sure I could call to confirm the tire would make it.
As advised on Monday I called to confirm the tire’s arrival. I was told it would be on site by 4:00. So I should come in.
At 4:00 Monday the staff had the same unfriendly attitude even though the service area was almost empty. Twenty minuets later I was told the tire never arrived. I had two options, I could come back later in the week or go to another Sears that did have the tire.
The staff was apologetic and wrote down the address and phone number of the location with the tire I needed and made a reservation for me. I hoped the new location would be better.
Thirty minuets later I arrived at the next Sears… they didn’t have the tire I needed (here we go again). They had never been informed I needed a tire. So, they did what they could… They evaluated at my existing tire, took me to see it, showed me what was wrong, told me how it could be fixed, how long it would take (45 min) and what it would cost $ 25.00.
From the beginning, all I needed was a tire plug (in a totally repairable location) and I was on my way.
Three hours wasted on a Saturday, and 3 hours on a Monday (lost time at work) for a repair that should have been done in 45 minuets for $ 25.00.
Again, think twice!