Secrets

Rude sales people behind the counters. Been to this place several times and usually walk out each time spending at least $ 75 each time. Took my friend here to check the store out since I picked him up a nice piece from here as a Christmas present and yes we did take awhile to look at stuff but we weren’t constantly asking to see stuff. We actually never once asked for help and when I finally asked to look at one piece because I had a question the other girl says to the other girl theses guys are taking a long time. I put the piece down on the counter and walked out. Lost my business today and in the future. Plus I won’t take anyone else to this store for their purchases.
I walked down the street and found another smoke shop and now I plan to walk in and buy something after I post this.

I don’t understand why people say it’s overwhelming. Certainly is not. The selection is sub par when it comes to water pipes. The overall atmosphere feels like they just moved in, but don’t really know what to do with their stuff. I would never recommend this place and certainly will not return.

There are 10 – 15 smoke shops within a mile radius of this store, but Secrets has a great selection. They sell everything you could need at a fair price.

Great selection and prices, but this would be a five-​star review if not for the astoundingly cold customer service I experienced. I went in yesterday to see what they had (deciding if I would purchase a quality piece – I decided not to), and the clerks seemed as if the last thing they wanted to do was greet me or see to my inquiries. Huge disappointment, considering I went out of my way to get there upon a close friend’s recommendation, and I had every intention of spending more than I ended up actually spending. They must work on commission.

Overpriced… Youre better off just buying a glass water pipe online for half the price. Hey secrets, thanks for selling overpriced stuff that doesn’t work half the time.

I bought a bottom magnet and a mouth piece for a pax. They charged me $ 35.00 each. They are $ 13.00 online and the most of any other sites including the home site for my PAX is 20.00 each. I have been a loyal customer (at least 3 PAXes by referral and much more)…but I can’t go there anymore after that… beware. I mentioned it and I was ignored. I always loved the people there in the past. They weren’t rude… it was likely not their doing.

This place sucks and the owners are racists.

VERY loyal shopper turned jaded enough to never shop again.
Purchased a bottle of butane. Started using it, it didn’t work. Brought it in said hey this can of butane is defective…
P. S. spend over $ 100 once every month or two here… never get any deals Bc im not a haggler… everyone needs to make a little extra sometimes.
The dark haired girl (whom I always find obnoxious, sometimes as she is shouting on the phone as she checks me out) tells me it’s impossible a can of butane is defective (lol. Ok. It’s squirting out little bits at a time and the nozzle is a little off kilter). She convinces me its my torch at home. I buy a new torch… as I leave I ask her if I get home and it’s the butane, can i bring it all back? She says let me see the butane again. She squirts some in my new torch, it lights (barely, im realizing now… bc the can was defective and not filling the torch) and she says «it works, it’s your torch.
Well I get home and now I have 2 torches, one can of (bunk) butane and barely a flame coming out of ether torch, bc the butane isn’t filling… bc the bottle Is defective…
I buy a new bottle of butane elsewhere, both torches WORK!
So I call them. Explain what happened. Tell them I feel like the sales rep handled this wrong and I almost feel suckered into spending $ 50 on a new torch. I had made it VERY clear to her I couldn’t really afford a new torch right now (while my other one gets warranty exchanged) and specifically asked her if I could return the torch in this situation, To which she reassured me it was NOT the butane.
I am told by tool bag boss dude that there’s no such thing as a defective can of butane (LOL), he can’t take «returns» by law (i believe this is to save a loyal customer… u can do anything… and it’s technically not a return. It was a sales error) and by her just exchanging the butane as I had asked, that takes from their pay checks. LOL they prob pay $ 2 – 4 for a can of tane. So I laughed in his ear and hung up. Bc they just decreased their sales by a few hundred dollars a year by not doing the right thing. So take that paychecks! plus I was sending people there that liked my pen.
I was told if i brought everything in, i could *maybe* get store credit. ha. oh yay let me just make another trip there for store credit. LOL Id rather cut your profits for the year. And I will sell my brand new torch on ebay…
Also dude was like u should have brought the torch in with the butane… I said I didn’t buy the torch from u therefore I have no reason to bring it in. I brought in the can of butane that I know was defective, that I purchased from you. My original «broken» torch is not their matter.
It is all just ludicrous. Over a can of butane that cost them a few bucks.
I’ve never liked this shop, it is VERY overpriced and the staff can be pretty phony. But their stock is great and its VERY conveniently located, when I am out and about. Not when I have to make trips there to receive lousy customer service.
If anyone needs a small Vector blow torch, I got you. $ 40, they will charge you $ 50.
There’s a ton of shops in this area, avoid this one at all costs. They do NOT deserve your business!

Hands down the best head shop in Chicago. Very informative employees and are always willing to help you get the best bang for your buck. Highly recommended.

IMO Do not buy lighters from this place. I bought a $ 25+ Vector torch lighter and after refilling the lighter, it only worked half of the time.
I called the store the same day and the i was told to adjust the flame which i did.
I tried again and i had to flick it about 8 or 10 times before it worked. I asked if i could get a refund or exchange it for one that work and she told me she couldn’t and my only option was to call Vector company and have them fix the lighter Secrets sold me, a defective lighter. This means paying for S/​H and repair on top of the the price of the lighter.
So keep in mind the lighters Secrets sell might not work and they will just wash their hands and you’ll have to pay extra to send it to be repair, what a rip off. Also there was a guy sitting on the floor and one guy high as hell who «stand» by the door. I came there to spend money not to steal. It made me felt not welcomed. My 7 – 11 lighter works every single time vs Secret’s Vector lighter. I will never return and will let my friends know.

It’s one of my favorite head shops. I do think the girls who work there are a bit snooty and sometimes feel like they don’t want to help you. Some pieces are pricey but then there’s some things that seem like a real deal. Regardless, it is like walking through a candy shop. Lots of cool pieces here!

Really gone down hill lately. The new staff seems to be inconvenienced by the customers…

Great head shop. Willing to work with you on prices. 20% off if you spend $ 20.00 or more. Super friendly staff. This is the shop to visit. Plenty of head shops in the area but if you visit Secrets you get American speaking American. Inagine that, a shop in America operated by Americans!

I don’t give a shit if there are better smoke shops in the city… I am and have been exclusive to secrets for the past 20yrs. Love the staff…{wud up Danny boy}
See ya’ll soon

The people who work here are rude and all act entitled — super condescending to customers. They act annoyed when someone has a question and basically roll their eyes when a customer walks in. They aren’t helpful at all, they make you wait and wait while they finish personal phone calls or conversations about ‘last night’ with other employees.
Besides the awful bedside manner of these people, the PRICES ARE SOOO RIDICULOUSLY EXPENSIVE! And given how CHEAP the PRODUCT QUALITY is, it’s insane they charge so much. I bought 2 identical glass one-​hitter pipes from there: the first one I took out of the bag when I got home and let it roll onto the counter: it shattered. I brought it back the next day and asked of they could replace it (it was $ 45!!) they said nope can’t take it back it’s broken I was like ‘I was literally just here 12 hours ago, you sold this to me, I know you remember — it’s not like I’ve had this for years’ still they made me buy a new one. I did, and within a week same thing — completely shattered for no reason. I also bought a small grinder during this 2^nd trip that they told me was ‘the best of the best’ — it’s this small silver one and it was $ 50; whereas the same silver one next to it by a different brand was $ 35. I asked about the difference and they gave me some line about how it’s higher quality blah blah — THAT is the purchase I regret the most. The thing is a piece of (sh*t). It grinds things to a powder basically so it all falls right through the pipe when you’re trying to load it, not to mention it dries everything out horribly.
My previous pipe before I went to this store I had for over 5 years — it had been dropped and this and that and never broke once.
So for the third one I went to Smoke Shop Pipes and Stuff X in Wicker Park — the same pipe there was $ 25 — $ 20 less than what Secrets charges for the exact. same. thing. And the grinder? I got a larger size one, it was $ 30, and it is amazing. They will also give you discounts on stuff pretty much any time, the staff is super kind and genuine there — they know when to step in and ask you if you need help and when to back off and let you do your thing. I’ll never go anywhere else again. GO TO SMOKE SHOP PIPES AND STUFF IN WICKER PARK INSTEAD!!! TRUST ME. I went to secrets only based on Unilocal reviews /​but WOW what a mistake.

I tend to hop around from one smoke shop to another when walking around the north side, but Secrets is never passed up, and I pretty much have never failed to walk out without buying something!
Secrets definitely has a larger variety of sophisticated and aesthetically pleasing pieces, they all look a bit more professionally done that other shops I’ve been to. Slightly more expensive than the other shops, but I’m very much about the design of the piece, and you do get what you pay for!

I was there on a sunday.
I gave this place 2 stars only because of their collection of glass.
Racial discrimination at its best. I walk in with a friend of mine looking for some glass to add to my collection. We were the only ones in the store and the girl who was behind the counter showed no interest of giving us service. she answer questions with just «yes» «no». She did not explain how the piece works nor did she give us advice on what would be best. She just didn’t want to be there
The reason I went back to secrets is because you can haggle the price. There was no haggling here. I asked for $ 5 less. It’s not like I wanted the goddamn thing for free. She would not budge a dollar.
Secrets might have good, name brand glass, but lets face it people, there are plenty of glassblowers in the world. And I would try Novelties and Stuff right across the street. They actually haggle with prices and give great customer service no matter what color or ethnicity you are.
Secret is Very unprofessional, very disappointing, and very discriminating.
Most disappointing part is right when I was about to leave, a Caucasian walks in with his friends. The girl at the counter was happy as can be.
Secrets WAS the best place to buy glass…4 or 5 years ago. I was willing to spend more than I wanted to but the customer service made me think twice. Customer service goes a long way.

There are certainly worse headshops in this city — hell, on this street — but there are plenty of better ones too.
Everything about it feels a little dated and stale. Prices on some accessories are reasonable and par for the course, but much of the glass is FAR overpriced. If you’re looking for concentrate pieces, try their sister store across the street, but don’t expect to find bargains there either.
The guy working the counter was attentive and friendly.
This is the sort of retail shop that could benefit from a smaller space, a coat of paint, and a sale.

I came here on a mission; I knew what I wanted so I was in and out in a flash. For my short stay, every second was met with helpful and friendly service. This place is relatively cheap compared to other places.
I wasn’t sure if they had a storewide sale, but they knocked off quite a chunk of change on my purchases. I’ll definitely be back to buy me one of those sweet magic flight launch boxes.

The place is pretty good. Wide selection of pipes and bongs to choose from and pretty cheap too. I found my ‘Rasta’ color pipe. I hate that word. Word of advice. The colors «Red, Gold, Black, and Green’ are colors of Rasta natives, but it means more than that.
Red-​The blood
Gold-​The gold that was stolen from us
Black-​The color of our skin
Green-​The land of mother Africa
Sorry, but I had to put that in there. But its true origination was brought over from Africa… not during the Bob Marley years. Anywho, the associates were great with explaining different bongs and pipes. Although, I wish they had a selection of smoking herbs or tobacco to choose from. Such as… Legal Herbs, but other then that I give them four stars. I took off the fifth, because they over charged me for some Kratom leaf… which I still don’t think it worked on me, because I had to mix it with some goodie that I had, but over all. I will defiantly purchase another pipe from them.