Seton Family Health Assoc Sc

I visited this facility in August of 2015 to complete a physical and biometric screening for my company’s health plan. I receive a reward credit towards my health insurance premium for doing so and they recommended I see Dr. Wally as she was in-​network. First problem: I did not see Dr. Wally until 2 hours after my scheduled appt. I was at the facility for over 3 hours. Secondly, I find out they did not submit my biometric screening form as indicated and missed reporting a glucose value causing me to pay more out of pocket for my premiums next year. On top of that, I had to pay for lab diagnostic testing even though I was told it would be 100% covered under my plan. Unbelievable. Now it is back to square one to find a suitable Doctor.

I am saddened to see so many bad reviews for this office. I have to say my experience was great. The wait time was average and the care my daughter received from Dr. Jia Wang and the medical staff was awesome. She really took the time to get to know my daughter (a senior in high school in for a physical) and answer any questions she had. Dr. Wang called a few days later to make sure everything was good to go. She was so friendly, smart, and caring. The office staff was great as well. Friendly and professional. I am pleased we found Seton. I hope they are given a second chance by some reviewers here and they have a better experience.

I continue to come back here because I like Dr. Truty but the nurses and front desk staff are very unfriendly. They barely talk to you and don’t go to any trouble to make you feel comfortable.

Waiting on hold for 1 hour 10 minutes, just to make an appointment! Seriously, wtf?!

no bike rack! at a health center? wtf! They are right next to the new protected bike lanes on clyborn.

I made an appt for my son to have a physical. The receptionist was not very professional. She kept stating I was late by 10 minutes due to I work at the hospital (same one). She kept repeating to all the staff in the office that I was late.
She was so unprofessional that I am ashamed that she works for the same company I do.
You should NEVER make your customers feel like they don’t matter.
Yes, I was 10 minutes late due to being hung up at the hospital which I explained to her, and my son is special needs. Her actions got my son upset which in turn got me upset. I never lost my professionalism toward her.
She needs better customer service skills. I am currently looking for a better place to take my children due to her unprofessionalism and attitude towards us.

I met Dr. Batista at an urgent care and she told me to make an appt with her as my primary care physician. I was very excited about this because when I switched insurance plans, I lost my lovely primary care physician. I really like Dr. Batista. She is friendly!
When I called to make an appt I was on hold for 30 minutes. Then a receptionist said that a nurse would call me back with available times. A voicemail was left with an available time for me to come in, and that all I needed to do was call to confirm that I would be there at the time. I called back right away and confirmed.
When I showed up at the confirmed time, the receptionist said I wasn’t on the schedule. You can imagine how frustrated and disappointed I was. Then she insinuated that she could still get me in to see Dr. Batista. So she had me fill out paper work and wait. Thirty minutes later I was informed that the Dr wouldn’t see me until four hours later. I was very disappointed because I had worked my schedule around the morning appt that was confirmed. I was never able to see her and I am now searching for a different office with better organization and management.

HOW DO YOU LOSE SOMEONE’S BLOOD SAMPLE!!!
Seriously! ???
I went in for basic tests almost 3 weeks ago. Nobody ever called me with my results. When I called THEM they told me I would have to come back in because my blood samples had been lost.
The doctors are nice but the administrative staff are incompetent. See my reason above.
!!!

The office is a mess. I had scheduled for a TB TEST. Get there, pay up front my copayment 30 $. they check vitals, Dr checks me, asks the nurses to go ahead and do the shot, nurses say no because they will be close on Saturday, so I can’t go in to check the results. By now is been an hour inside. I requested to get my money back to do this somewhere else, they said no. I told the Dr it wasn’t my fault, I was very specific when I made my appointment they could of said no. when the girl check for my vitals she ask why was I there, she could of said we won’t be able to do it, I could of left right away. I had to return the next day.

My first visit, I was seen and hour and half after my appt time. But loving my experience with Dr. Tolentino so much, I still made another appointment (had to book three weeks out). I took a full half day off, I arrived a half hour early, with my laptop and a book, prepared to wait… only to be told he was out sick, ‘didn’t anyone call you?’ I rechecked my missed calls, my voice mails. NO ONE BOTHERED TO CALL ME. MY APPT WAS AT 3PM. No one could call me before then?! The doctors may be great, but not worth the headache of dealing with the disorganized mess. Oh, but I was offered another appt…22 DAYS from the date I was there was the soonest I could be seen, due to the holidays. Ps. I had them check my phone number, yep, they had my one and only phone number for the last 15 years, correct.
Ha! Even had to go back in to retrieve my insurance card they failed to return to me! Priceless!

We never wait less than an hour AFTER our appt time to finally see the pediatrician.
This will ruin the rest of your kid’s schedule for the day.

Dr. Née is one the best doctor I have had in long time. He really listens and gets exact to your medical issue. I appreciate how he will return my calls, tells me about my lab results instead us wasting each other time come into the office for 5 minute visit to get the results. I had a medical issue for over year that every doctor kept pass off within one visit Dr. Née knew the problem. After a few tests for confirmation and surgery and I am better. I do not have any problems making appointments and I do not have any problems with the staff, love the lab tech she is a sweetheart. I will continue to visit Seton Family Health Clinic I found a place which I like. I see other doctors in the St. Joseph Network as well– I will say again I appreciate my primary doctor Dr. Née.

My doctor here is amazing! She is the best. But as for the people working the front office OMG they are sooo slow. Whenever i call they put me on hold for like 15min no lie! If it wasn’t for my wonderful doctor being there I wouldn’t go to this office.

If it were possible to give less than one star… This place is so terrible from the scheduling personnel to finish. When you schedule an appointment, if someone doesn’t hang up on you, the receptionists are so rude. They insist you be there early but are never on time themselves. I’ve waited over an hour and a half to see my doctor despite having an appointment. When the doctor finally graces you with his/​her presence it’s for 15 very unsympathetic minutes in which you will likely be referred elsewhere if you health issue is more complicated than a cough. Go to CVS take care clinic for a competent experience!

The best doctor care. Dr. Barista is so caring and wonderful. In fact, all the doctors and nurses are great. They work with my sister for all her special needs. They’re patient and understanding. They have weekend and late night hours too. This is a huge plus when you need to schedule an appointment for someone else to fit into your schedule.
There’s free parking and wifi in case you need to wait a bit for your appointment but typically, the wait is not that bad… pretty standard wait times for seeing a doctor.

My husband goes here. He has never had any problems. The office could use a little paint. So I take away a star for cosmetics. Other than that, the staff is always friendly. They offer online scheduling which is convenient for us. They also offer a wide range of services here, like blood services done here, he’s even had a EKG done in office, so that’s nice that they take care of a lot here. His Doctor is Dr. James Née, which he enjoys very much! It is also close to our house. We would def recommend. I’m sure there are nicer places to go, but there are DEF a lot worse. This is office is an A– in my book.

If you’d like a health «care» experience where neither doctors nor nurses will respond to your (and your pharmacy’s) repeated requests to renew prescriptions which you’ve been taking daily for 14 years, this place is for you.
I began going to Seton Family Health back in 2005 and, despite excessive turnover in the doctors on staff, I was generally happy with the care I received. One doctor in particular, Dr. Torphy, was fantastic. It was because of my experience with him that I continued going to Seton after he left town.
At the end of May, I began running low on the medication on which I’ve been since 1999. Things began to go downhill when my pharmacy couldn’t get a response from Seton after several days. Over the course of the entire month of June, my pharmacy made 4 attempts via phone and fax and I attempted 3 times to get a doctor or nurse to return my calls.
Only once did I get a call back and was told that my primary physician had left (again, high turnover), and new physician Dr. Nguyen would be taking over my care. I was told that Dr. Nguyen would be consulted and I would be notified if I needed to come in to see him before the prescription would be renewed. Needless to say, I never received a follow-​up call… nor a response to my inquiry about it… nor a reply back to my pharmacy. My pharmacy told me that they’ve never had an experience like that where a patient’s care was treated with such disregard. Thankfully, the medication in question isn’t a life-​saving one, or one with dangerous effects if suddenly stopped.
I learned my lesson and began seeing another physician in a different part of town. I made sure that responsiveness to such things is a priority at this new place.

Have had much better luck with this practice than with any snazzier places over by NWM. It is fairly easy to make an appointment, Once there, I’ve never had to wait more than 5 min. My doctor is really good (she sees me, my husband and eldest child)
And I’ve had really good interactions with my boys doctor. Location is very ease (with both red line stop, bus and a really large parking lot. Offices are very new and clean. The staff is nice and efficent.

Dr. Batista is one of the best doctors I’ve ever had. She always knows the name of what I think are strange health issues that have come up. She is patient and listens to me. She takes the time to call me back when I have a simple question.
The only guff I have with this place is the back office staff. I got married and changed my name. I went in for an appointment, informed them of my name change, crossed off my name on the form and they copied my new drivers license. Several months later they apparently still hadn’t changed my name in their system, and when Dr. Batista called in a prescription refill to Walgreens, it was under my maiden name, which confused Walgreens and caused me some chaos.
I then had to go back in for another appointment shortly after that and the front desk staff pulled out my paperwork and it still had my maiden name! I complained, and they said sometimes it takes awhile for my name to get updated. I informed them the chaos and grief this has caused and they promised they’d get it changed.
Overall it took at least 6 months for them to change my name in their system! Very annoying.

I’m down with this place, especially my doc, Dr. Née.
So here’s the scoop: Until recently I didn’t actually have a primary care physician. I know, I know… ridiculous, especially considering I have great health insurance. I would head into the urgent care center if I came down with a sinus infection and didn’t think twice about you know, preventative care and annual physicals. I’m healthy, yo!
However, after basically coming down with one of the worst illnesses of my life that the urgent care center couldn’t figure out, I had to nail down a regular doctor to run some more detailed testing. Seton came highly recommended by a friend. While I couldn’t get in to see her doc as quickly as I needed, I was able to see Dr. Née that same day, so I grabbed the appointment and hoped for the best.
Dr. Née was fantastic. He ran an entire battery of tests (they do blood testing on site, thank goodness) and took lots of time with me to hear about my symptoms. He was very reassuring, letting me know that we’d figure it out soon enough. While I’m generally pretty laid back, I was so sick and so miserable that I started bawling during our appointment and apologized by telling him, «I’m sorry, but I’m not at my personal best right now.» He laughed and told me it was okay and a natural reaction to not feeling well. Props for having a sense of humor.
I had to go through a few rounds of tests (including more blood work and an ultrasound offsite at the hospital), so needless to say it was a little stressful, but you gotta do what you gotta do.
I was very surprised to get a personal phone call back from Dr. Née to give me my test results (fucking mono, if you can believe it), which resulted in me not having to come into the office and spend yet another $ 20 on an office visit. I was kind of freaking out, so I give him a lot of credit for staying on the phone with me for at least 20 minutes to discuss the mono, what to do, what not to do and how long I’d be under the weather.
Thank you, Seton Health and Dr. Née for helping me through a stressful situation.