Shine On Group Inc

This company cleaned the windows of the building next door to my home. They placed a ladder on top of my plants in my front yard garden, and they walked all over the plants — flattening/​crushing them. When I confronted them about it, one of the crew members was very rude. All I wanted was an apology. Instead, I got ‘Do what you need to do’. I called the office and talked to the office manager, Daniella. She was very polite, but didn’t apologize. About 10 minutes later, one of the crew members (Juan) came over and apologized.
There’s nothing the company can do to fix the damage that’s been done to my garden. The plants are destroyed for this season, and I will just have to wait until next year to enjoy any of those flowers. A simple apology from all involved would have been enough to keep me from writing this negative review.
Recommendation to this company: knock on the doors of the neighbors and coordinate with them if you plan to walk on their property. I could have worked this out with them so that they could get to the windows they needed to without destroying my plants. And if you mess up, swallow your pride, admit that you made a mistake, and apologize.

Update: I finally got a call from an extremely helpful man named Andy, who has resolved the entire issue. Someone is coming out to take a thorough look at the building, and we’ve been given a credit for future work. The customer service in the past few weeks has been excellent.

I had my windows cleaned for the first time since we bought the house in 2004. The crew was fantastic. They were very polite, timely, and thorough. They were also able to do the inside, outside, storm windows and screens for a very reasonable price. I will absolutely have them back out in the spring!

I’ve been with this company for quiet sometime already. The people here have one goal: To give clients a guaranteed satisfaction with their window cleaning service. The crew are well-​trained and very professional. I always recommend this company to people I know. I wouldn’t bother to do so if it’s not worth it.

The crew did a nice job on our 3 flat buiding! The men were very professional, showed up on time, and really cleaned the windows. I would suggest doing the screens yourself though; we paid to have ours cleaned along with the windows, but they just brushed them down with a rag, which did not get off much dirt. We ended up having to do them again ourselves afterward.

I have a 4-​flat in Chicago that had filthy windows after the winter. These guys did a great job cleaning them. They also showed up on time and were very friendly and professional.