Sincerely The Maids

When I first hired Sincerely the Maids to regularly clean my 2BR/​2BA condo, I was relatively happy with the services provided. Over the past year (and accelerating over the past few months) the services have significantly declined. It now appears as if the the cleaning person rushes through the cleaning, as things are often left undone (lights left on, pillows not replaced, cleaning items not put back, etc.), and items not cleaned. I know that the individual doing the cleaning is not a robot and that sometimes things get missed, but when I came home after my last cleaning I found:
–Items on shelves that were caked with dust
–Towels that were not straightened on the towel bar
–A shower door that hasn’t been cleaned at least the last three times (I kept waiting to see when someone would clean this. It makes me wonder what else hasn’t been cleaned.)
–Kitchen and bathroom cabinets still dirty after a specific request to clean them
–The outside of the microwave not cleaned
–Dining room table that was not cleaned
–Window ledges caked with dust and dead bugs
–Lights left on
Sincerely the Maids no longer cleans my home.

Agnes and Konrad have been cleaning my home for years now and they continue to do excellent work. They clean all the rooms. The cleaning includes dusting, vacuuming, sweeping, moping, dish cleaning, as well as laundry folding. They also take out the garbage, straighten out the furniture, and change bedding sheets and blankets.
The cleaning appointments always go very well. I always feel comfortable having them and their employees in my home. The ladies arrive on time and do an excellent job of cleaning my home. The ladies take good care of my cleaning equipment and do not waste cleaning supplies. My home always ends up very clean and I am always happy with the results. I will continue to use them and I highly recommend them.

Sincerely the Maids is fantastic. Super easy to coordinate with and schedule via email. The cleanings are great and thorough every time and I am continually amazed at how much they accomplish in such a short amount of time. They usually finish cleaning my apartment (2BR, 2Bath, 1250 sqft) in under three hours. The first time took longer, of course, but since then under three hours.
It’s definitely affordable as well compared to others I’ve tried in the area (around $ 85 for once a month; some I’ve used are upwards of $ 150). The only issue I’ve ever had is occasionally they are about 30 minutes later than the time they quoted me, but it’s never been longer than that.
Would highly recommend to anyone!

After my experience above, I took a wet swifter and run it across my floor and it came up totally dirty — so I took a photo and forwarded it to the company owners. They apologized and said they would sent a new cleaner the following week to re-​do the job. The new cleaning lady was kind and hard working — she did a great job. So I will revert my 2 stars to 4 starts (5 stars if they had got it right the first time)

Agnes is great; super responsive and prompt over email, and flexible with scheduling. I liked that she sent me a list of supplies before the first appointment, and while some of the specific brands weren’t at my local Jewel, I got them at Target and Home Depot. The cleaning women themselves are thorough, and do a pretty good job. I believe I’ve had the same cleaner the last few times, and she’s also great. She hated my crappy vacuum cleaner, and wasn’t shy about telling me… but I appreciated it, and bought a new vacuum. Everyone wins!

I decided on Sincerely The Maids after seeing their high rating on Angie’s List ($ 20 off a first-​time cleaning didn’t hurt, either). Agnes and her partner (Konrad?) paid me a visit a week prior for a quick consult before quoting me a price, which I appreciated. They also sent me a list of specific cleaning supplies to get, which I was glad to have as it’s good to know what the pros use (they advised me where to shop for them most economically, too). Their communication throughout was very good, and the cleaner showed up right on time. Extremely pleasant, hardworking woman who made my very dusty and dirty place (hey, I’m no housekeeper!) shine and smell fantastic after 4 hours’ work. To get it really spotlessly clean everywhere would probably require more than 4 hours, but she did her best with the visible areas that were most important to me, and never once recoiled in disgust. No complaints here, and I will definitely call them again and recommend to my friends!

I used them to clean up after my tenants moved leaving a 2bdr apartment extremely filthy. Agnes who is the owner is super friendly and willing to accommodate all your needs until you are 100% satisfied with the final result. Definitely, THE BEST customer service I have experienced in a long time!

Used them for a move out Cleaning. They did a specatular job! I requested 2 cleaners as it was a big job, and to speed things up. they were able to accomodate with a 2^nd person a few hours into the job — and that helped. they also requested I walk through for any additional needs, which I added, and it was quickly completed.
A little ackward booking a time and coordinating — but once it was booked everything went smooth.
Highly recommend.

Agnes and her team do an excellent job and I highly recommend them for reliable and quality cleaning services. We use Sincerely the Maids about once a month in our 2BR condo. They go above and beyond by cleaning dishes or folding some clean clothes. Agnes is excellent at communicating and following up for future service without being pushy. Overall excellent service and reliability and we would recommend them to any friend or family member.

Called them 6 times within a 1 hour span. No answer! All voicemail. Not return call either. A «business» that doesn’t answer their phone is NOT a business in my book! Extremely poor customer service!

We have been using Sincerely The Maids for almost 2 years to clean our 2 bed/​1 bath condo. They have done a fantastic job from the very first time we met with Agnes and Konrad. Konrad also does minor repair projects, which is so helpful! Each cleaning person that has worked at our condo has done a beautiful job! I am amazed at how clean they can get things! They are always quick to respond to my emails and are very accommodating for schedules. They arrive on time and get right to work! Their rates are quite reasonable as well. We would be lost without Sincerely The Maids!

We’ve been using them regularly for 2 years now. We found them through a service rating site that has paid membership. A… List.
Flexible schedule, which we appreciate. Reasonable costs for a 3 hour bi-​weekly cleaning of our 1500 sf townhouse.
Responsive to your requests on where to give extra attention.
I’ve had about 5 different workers from their staff come by to clean, including the owners Agnes and Konrad. 5 stars to 4 of them. 3 to the 5^th, but they’ve been accomodating on specific people to bring over if you ask.

Used this service for a «spring cleaning.» The communication was excellent and they did a great job on my apartment. Including cleaning things that have not been done in years — like washing the tops of the kitchen cabinets. They even offered to come back and dust again in a week to get rid of anything that resettled. It is hard to find good cleaning services in Chicago but Sincerely The Maids is a great value and I will definitely be using them again.

We needed a «deep clean» on our two bedroom, one bath, all hardwood floor apartment.
Agnes and Konrad did an amazing job on our apartment «deep cleaning». They came over about a week before our cleaning date and gave us an estimate of $ 165, great price for what we needed to have done. (We have approximately 1500sf!)
They did a wonderful job with the hardwood floors, the tub was sparkling, the cupboards and fridge were scrubbed, everything! All the wood trim and doors were also cleaned. They did an amazing job.
Even three days later, it still smelled like wood soap!
They showed up on time, we ran errands for about 4.5 hours and when they left we had a spectacularly clean home! Our place really needed a good scrub, but we know that if they come back again it won’t take nearly as long.