Sleepy’s

Just a quick note to say that Adam was very helpful and a great salesperson. While we ultimately did not buy from here, this is a salesman that deserves some recognition for being good at his job and a nice person.

Great service here! I stopped in on Black Friday to pick out a mattress for my new bed and was helped by the lovely Elaine. She was so nice and so helpful, great sales skills without being pushy which I super appreciate. I mentioned I wanted to do the payment plan but wanted to pay half, we were so busy just gabbing away she accidentally forgot to let me pay the half up front (I totally was not mad because I can talk up a storm). She was super apologetic and determined to fix it, she went above and beyond to call the credit company to reverse the charges so she could re-​ring up my order and allow me to pay the half like I wanted. This location is not at all close to where I live but I’ll definitely be making the trip any time I have mattress or pillow needs. Thanks Elaine for the best first-​mattress purchasing experience!

Elaine was the absolute best! Very helpful, quick, and gave me a great deal. She is the bomb! I would highly recommend going directly to her to discuss your next mattress set!

Had a great experience here. Elaine was very knowledgeable and helpful. She helped us find the perfect mattress and extras that we needed and we feel like we got an excellent price.
Will definitely be back.

I definitely recommend getting your mattress from Richard, I have never had such an attentive experience with a retail manager before.
My experience starts off awful but then ends very well thanks to the manager Richard. My partner had returned pillows we just bought (they were the wrong style) but they had accidentally given us store credit instead of a full refund. When we stopped in to see why the money wasn’t showing up in our bank account over 2 weeks later, somehow we were pressured into buying a mattress by the new sales rep Peter. Even though we had explained that we were going to buy a different mattress later in the summer (once we saved up more money), we were pressured into buying a different mattress on the spot because we were supposedly getting a special discount. Needless to say, that discount didn’t happen (but we were lead to believe we were getting one), and we tried to return the mattress right away when we saw the receipt was a different price than quoted, with Peter giving us the same used-​car sales technique to get us to keep the mattress, including informing us AFTER the purchase, that it would cost us $ 150 to return any mattress.
Needless to say we were pretty steamed. When we picked up the mattress, we spoke to the manager Richard and informed him what happened. I must say, Richard went above and beyond to restore our faith in Sleepy’s. He was able to refund our money for the pillows and the extra discount we thought we were getting for the mattress right away. Furthermore, when we realized that Peter ordered the wrong mattress (it was a plush and we wanted a firm), he exchanged out mattress, despite that there was a 30day mandatory test policy in which customers are not allowed to return that brand of mattress back before the test period expired. Given that we were in terrible back pain from the too soft mattress, we were very grateful!
Overall, the experience ended positive. We have a mattress we are happy with, and with the exception of this new sales rep Peter, all sales reps have been extremely helpful, honest, and knowledgeable (a shout out to Joey who helped us pick out the mattress we will be buying later, he was very friendly and knowledge). Truthfully, it was more irritating getting everything corrected, but I was incredibly impressed with the level of concern expressed by the Richard. You rarely see that anymore — Well done sir!

Richard spent several hours going back and forth with me on beds, pulled several out from the back as well. He helped me get something in my price range that I could pay off over a year with no interest. He was really great to work with!