Smile Cleaners

New owner
I was really impressed by the level of service here. I needed two pairs of pants repaired (one for zipper and the other for a hole at the pocket seam) and in a short time frame

I was really hoping to like this place for the convenience. I went in and was greeted promptly and the two individuals working were very pleasant.
I picked up my clothes (7 dresses, a skirt and a sweater) and was charged nearly $ 80. Being new to the South loop, I chalked that up to being naïve about city prices. All of the dry cleaners in Wicker charge half the price, so I guess I will be going back that way.
To make matters worse, I finally took a dress out today for work and EVERYthing i brought in smells like smoke and B.O. I only wear these dresses to work and do not smoke. I feel like my clothes smelled better prior to getting them cleaned. Extremely disappointed.

We have used them virtually every week for ³¹⁄₂ years. Never had a single problem, even with delicate fabric (old lace, silk, embroidered cotton). Plus the alteration work by the owner Sue is very expert, and reasonable.

Nice owners. However, they ironed pleats in my flat-​front dress pants. Had to iron out the pleats before I could wear. Kind of defeats the point of paying a dry cleaner. Will be trying a new spot next time.

Best alteration place in town. And very friendly folks!

I really hate to sound like a complainerson, but I wasn’t too impressed with this place. Did they clean my shirts? Yes. Did they put a light to medium amount of starch in them? No. Now, it’s $ 2.50 a shirt, which is ridiculous (coming from Detroit where it was 99 cents), but I paid it. For that price, I expected them to AT LEAST listen to how I wanted my shirts done, and possibly offer me up a filet when I returned to pick them up.
And side annoying note: when I went to pay the $ 22.50 for the 9 shirts, I handed over my check card. The woman asked me if I could pay with cash, and I told her I didn’t want to pay with cash, but the card. She replied, but you have the cash, and pointed to my wallet. I was annoyed by that.

Beware if you plan on taking anything white to be cleaned here. I took a pair of BCBG pants that I paid on sale $ 300 for to be altered which they did do a good job on. Less than two weeks later I brought them in to be cleaned considering they were white and got dirty quick. I picked them up a few days later and once home and took them out of the plastic I noticed they were yellow and had darker yellow spots all over. I was livid! I immediately went back and showed them my pants, where upon the lady/​owner went completely on the defensive and told me my pants were off white & never white, nor where they the color yellow at that moment. I stood there stunned and speechless while she continued yelling at me that I was wrong. She was so out of control that workers from the next door shop were looking out the door in amazement. I was not prepared for the response I was encountering I stood there saying nothing. She then snatched the pants from me saying we clean again then! When I went back to pick them up her husband who was there the time before and was just as rude showed me their new cleaning job which now was just all yellow minus the dyed spots from the cleaning solution. Then proclaimed now all yellow no spots. So now they admit they are yellow after telling me I was crazy they were never white, nor yellow, they were off white. I was so disgusted and upset that they had ruined a pair of expensive pants that I only got to wear twice, that I just left the store and have never returned. When I left I reflected on my experience I realized I had paid them $ 20 for alterations, $ 6 for the cleaning that ruined my pants and they never offered to reimburse me any of it. I am kicking myself in the butt for not saving the receipt for my pants so I could make them pay for them. So please be careful what you take to get cleaned there and be prepared to be verbally attacked if they screw up!

I left $ 15 in the pocket of my new trouser jeans and they returned it. Folded neatly, pinned and packaged.
In these tough economic times, I’m just saying.. .