Spex- Halsted Street

Great experience buying prescription glasses and sunglasses. Chuck and staff were helpful, making a difficult choice easy and fun!

I stopped in with a pair of broken glasses not from Spex… and was treated like royalty by Chuck and his team. The showroom is meticulous, well-​appointed and serviced by a knowledgeable staff.
I was really impressed by how everyone was treated while I waited. The receptionist was helping a customer on the phone strategize through end-​of-​year benefits while I was offered coffee-​even though I was a non-​paying customer! I was invited back should my glasses break again. Chuck and his team are a class act. A total charming highlight of the neighborhood. I can’t wait to come back for non-​collapsing glasses!

I very rarely give anyone 5 stars, but I need to give it up with Chuck and his staff at Spex. My husband has a VERY complicated prescription that has never been correctly until we went to Spex. On top of having a wicked script, he likes a tinted frame with a gradient (I know, right?). Chuck has provided 1:1 customer service throughout the the entire process to make sure the glasses looked and felt right. The customer service did not stop once we moved THOUSANDS of miles away to San Diego, CA or after a year went by. Chuck remembered us right away and knew exactly what to do when we called for a «back-​up pair.» On top of that, he is reachable by phone and email and super responsive. The experience at Spex is a thousand times better than the turn-​and-​burn customer service at a Lenscrafters, Target Optical, etc. and their products are quality, unlike the nearby Warby Parker (which I have yet to find a pair of glasses that didn’t feel cheaply manufactured). Take it from a serial eye-​glass wearer… do not shop anywhere else for glasses. Spex, you have my business for life.

It was my first time in spex today, and I was very impressed. The staff was very helpful, as welcoming. Leslie in particular was of great assistance in suggesting some new frames. I will be returning for all my vision needs

Great service knowledgable staff. Everybody is friendly and the optometrist is thorough and explains everything she does very well. I had Lasik eye surgery many years ago so do not require any prescription, but felt very comfortable with the eye exam from an eye health standpoint.

been going here for years and the staff and service are amazing. Chuck in particular is fantastic and super helpful on all fronts. highly recommend this place

Chuck the manager was fantastic! He helped accomodate my schedule and connect me with other locations for picking up my contacts. I was also very last minute and needed my exam and contacts asap before leaving town. I was able to use multiple Spex gift cards (thank you so much!) and he helped keep my costs manageable. This was one of those customer service experiences that really made me feel appreciated as a customer and I was genuinely happy leaving this location! Way to go Chuck and Halsted Spex. Your team is great! I can’t remember the names of the ladies who did my exams, but everyone was very pleasant and helpful.

I agree about the optometrist. She is not personable and does the exam like you were in a factory. The sales staff upsells all these unnecessary add-​ons without explaining the need or the cost.

Everyone was professional and friendly during my eye exam! The variety of options for glasses was a bit overwhelming but the staff was very knowledgeable about what would frame my face the best. It was easy to get an appointment, and filling out the new patient information online beforehand was painless.

Chuck is absolutely amazing! His warm and friendly personality made my experience here an absolute pleasure! Very knowledgeable about insurance benefits I was beyond surprised how affordable my trip to Spex was! Such a great asset to the company they are truly lucky to have him on the team! Keep it up Spex Chicago! I will Definitely continue to keep Spex my sole optician going on my third year. No other company compares!

I came here for a typical optometry appointment in the summer and was less than impressed with the optometrist (can’t remember her name), who lacked all interpersonal skills and didn’t even tell me if my prescription changed, just that I could pay at the desk out front…
HOWEVER, I have nothing but positive things to say about their customer service, specifically Abby. My boyfriend stepped on my David Yurman glasses and we were unable to replace just the front plate, so Spex gave me 50% off a new pair as a one-​time guarantee (they’re over 500 dollar frames). Abby called me multiple times with updates regarding talking to the David Yurman vendor and when I could expect the glasses to arrive as well as when they actually came in.
So while the optometrist was less than helpful and frankly, seemed less than interested — Abby more than made up for it when she helped me replace my frames.

Every time I have visited this location I have been very pleased with the services I have received, I got a pair of glasses that I didn’t love & Spex happily returned them & we found a pair that I was much happier with. Go check out this great store & see Chuck he is very friendly, helpful & ready to help you look fabulous! One stop shop for all your optical needs & wants.

Thank you so much to everyone at Spex. Dr. Lauren couldn’t have a better eye doc. I have a very difficult prescription and she nailed it.
Let me just say I Love Love Love my frames. Chuck was able to determine what shape was perfect for my face type and listened to what look I wanted. They’re perfect.
Overall experience was exceptional. Top notch all they way. Great follow through and customer service. This store is very well managed and staffed.

The only place that had the shades I wanted, Chuck, Store Manager, helped with the sale as I’m in California and the shades were coming from France. Happy I found them and will come in when I’m in town. Cheers. Great customer service.

I was in desperate need for glasses and was going to go the Warby Parker route. I ordered 2 boxes of try-​ons with WP and I wasn’t happy with any of them. I was getting depressed as I really needed glasses. I walked by Spex one day and decided to see what they had. Not only did I fall in love with the perfect pair almost immediately, but their customer service was excellent! Even though I did not have my eyes examined there, it was no problem to have my prescription faxed over and my glasses (progressives) were ready in less than a week. Chuck is fantastic and I felt he really went above and beyond to get me the perfect pair of glasses. He followed up with me constantly and made sure everything was taken care of. When I finally went in to pick them up right before the holidays, he even had a little treat for my daughter. I would highly recommend Chuck and his team at the Halsted Spex. I will be going there from now on and my husband will be next when he is ready for new glasses!
P. S. They took my vision insurance so I really got a good deal on my frames and my glasses ended up costing as much as if I had went through Warby Parker. Who knew?!

Dr. Curosh is wonderful, but the company itself is terrible. Watch out for hidden fees and charges — they sneak them in everywhere! My annual checkup for contacts turned out to be over $ 100 more expensive than I believe it would have been at a different store, and when I called asking them to issue my prescription to a different company for my glasses, they offered to charge me AGAIN for a pupil distance measurement that the glasses company will do for free. Hold on to your wallet folks.

Excellent costumer service! I went here one week ago for a regular eye appt, the gentleman, that greeted me and helped me get through my initial paperwork, I believe his name is Chuck, was super friendly and helpful, someone that I very easily felt comfortable around. I went back in today for a follow up appt and the service was just the same. The eye doc was great also (I’m sorry I forget her name!), very nice, and the exam was quick– no complaints with that! I’ve gone to four different eye doctors in Chicago, I think now I can stop bouncing around and can continue to go here!
Also, I was going to get my contacts through 1800contacts but with my Insurence, it was much less expensive to get them through Spex– plus they can just deliver them so that I don’t have to go pick them up in a week.

I had a great experience at Spex — I had to change eye doctors/​retail locations due to a change in insurance, but I’m glad it forced me to try this place out! Very friendly, helpful service (I think I tried on almost every pair of glasses in the store!) and a thorough exam with the doctor. The only thing that’s rough is the price, but it was no worse than other places in the area with similar designer frames.

These guys are so great! I bought a pair of Marc Jacob glasses from Nordstrom and they kept falling off my face even though Nordstrom used that heat device thing to try and mold it to my face. I got a tip that Spex could help me out even though I didn’t purchase the sunglasses from them! And they totally did!
I walked in and they were super friendly and attentive the moment I walked in. I told them about my predicament and they said they would make sure I walked out completely satisfied with the perfect fit. In the meantime they offered me some awesome Kuerig coffee (i chose the blueberry flavor as it is totally my favorite!) They came back and had me try them on. Still not perfect. «No big deal“says the sales associate, not annoyed at all at my picky-​ness, he had a few more tricks up his sleeve. After a few more back and forth it was just right! I offered to pay them for their time and they said that it was a free service! I couldn’t believe it! I didn’t even purchase this pair through them! Needless to say amazing customer service! I def. plan to come back and purchase from them in the future! It’s a total community and loyalty feel there! Also, the store is so clean and well maintained in a cute little quaint neighborhood! Loved my experience there!

Thanks Spex!
Although I haven’t been to an eye doctor in a while (thanks to no vision insurance, but fortunately my eyes aren’t so bad and I only wear glasses at work/​driving at night)… I need to say I enjoyed my experience with the entire staff here at spex on north halsted.
First of all — everyone I dealt with was exceptionally friendly and followed thru post appointment regarding glasses being ready, how I was doing, etc. Even suggested i send in my old frames to get the new lenses prescription put in!
Second– parking… Street parking but no problem either time I went there.
Third and most importantly was the thoroughness of the exam. The assistant who ran the diagnostic tests made me feel very comfortable and explained things along the way. Dr Curosh was extremely friendly and professional. I felt comfortable with her and knew the examination was comprehensive. I will definitely be coming back for follow up annual appointments! (And will recommend them to friends if they’re looking for a new eye doc!)