Sudler Property Management

Sudler Property Management is a joke. They are completely unresponsive, condescending, and truly terrible. I lived in a condo «managed» by Sudler and they were more of a problem than they were help. If you are considering a property manager– definitely look elsewhere. Specifically, Joe Armenio was absolutely terrible. He is a misogynistic, condescending, disrespectful man.

Went to address issues of disproportionate treatment on behalf of the company in regards to myself versus other tenants and the property manager thought it was funny… mentioned the racial harassment that we have been receiving since we moved in and again… this brought laughter and smiles to the property manager’s face. The first week I moved into Randolph Place, I was told by a resident that she wouldnt get in the elevator with my kind… she was white I am black. Despite living there for 3 months I always had to physically go in and tell me name to the door attendant because apparently she didnt believe a young black male could afford to live there and must be a guest of another tenant. Was harassed by another tenant and was fined and attempted to be fined by the building for issues that either never happened or lacked any proof beyond an accusation. I would suggest that Sudler Property Management undergoes a racial awareness or at the very least a class on Fair Housing Law because at this point according to my attorneys they are in violation of 3 separate facets. I am glad that she finds it funny. This review does not reflect upon the current door staff and assistant property manager who has done an excellent job. I have worked in all facets of real estate and have done so since 2006 as well as being a Licensed Illinois Real Estate Broker. I have had it with the harassment by the racism and classism I have experienced in this building and look forward to my tenancy being up in a matter of months. If I feel that I am further harassed and appropriate action has not be done I will be filing suit.

It’s unfortunate that Steven L has the facts all wrong. I’m writing this second review to clarify that his remarks are entirely false.
I did not bring this matter to Sudler in a public fashion. I walked into their management office and told them of the problem I was having and was brushed off and ignored. I was told someone would call me back and never got a return call. I followed up many times. After all of that I wrote this review.
The second point that Steven L of Sudler made was that I did not notify them that I was moving in which is a lie. I met with a representative of Sudler prior to signing the lease and then again to schedule a move in day. I got keys to the freight elevator from a Sudler Employee during my move in and submitted a form to obtain a spot for my bicycle. I also have multiple emails with their representatives before and after moving in that confirm we were in contact and followed their procedures for moving in to the unit.
Blatant lies like those posted in Steven L’s response to my review are further proof of the terrible service Sudler Management provides.
Too reiterate — I would not touch a building managed by this company with a 20 foot pole.

The gate on our buildings above grade garage has been broken for months. Sudler Property Management has posted one letter saying they don’t know how to fix it. Today I could not park in my spot because someone was using drugs standing in my parking spot. Is this the service of an award winning property management company? I think not. Never choose to live in a building managed by Sudler.

Horrible company! Don’t ever use them.
Horrible staff, extremely slow turn around on everything, never return calls. If you like your needs or questions being ignored, go with them. I don’t know how they stay in business.

If I could give 0 stars I would.
I am I have been in the process of trying to purchase a unit in one of the buildings that Sudler manages, and have to say, its been the worse experience to date.
We (my attorney and I) requested documents needed for in order to get a mortgage for a condo that I am purchasing. We made our requests weeks/​months in advance, to make sure we had enough time in case things came in slower than expected. Slowly but surely the documents came in, but not all.
After more than a month of requesting documents, and follow-​ups to get the documents, we approach a key milestone of the home buying process: the clear-​to-​close. However, in order to get the clear-​to-​close the mortgage companies need all the documents that we requested from Sudler. No issues there, we requested them over a month ago, and have been following-​up with them every wee, if not every day. It should be same to assume that it will be arriving soon right? Dead wrong.
Of course, Sudler comes in the clutch and just NOW tells us it will take At LEAST 2 weeks to get the document we requested. After weeks of following up with them to ask for it, they just NOW tell us the week before we’re planned to close that it will take 2 weeks to get the information we requested over a month ago. Word?
Ok. That’s cool. That sucks, but shit happens, I can kind of understand (but not really). What irks me the most, is what we requested. We requested the budget for our purchase building for the current year (2015). Today is March 20. that means we are almost a quarter of the way done with 2015. YOU’RE TELLING ME, AFTER A QUARTER OF THE WAY THROUGH 2015, YOU STILL DONT HAVE A BUDGET FOR THE YEAR!!! What kind of management company are you? What are you being paid for? How can you manage a building without a budget?
I am distraught at how poorly they are able to provide even the most basic of requests.

Mike Matthews, Property Manager at 850 North DeWitt is the best!
I am not certain if my previous recommendation got published so I am moved
to let everyone know that Mike is one of the most organized and helpful Property Manager at 850 North DeWitt a resident and/​or a Broker (like me!) can ask to work with in helping residents, sellers and buyers. He is doing an amazing job for the building. Thank you, PK Johnson/@properties

I would give no stars if possible. Im appalled by my conversation with and behavior of both the property manager and the Steven Levy, president of Sudler. I live in a large highrise 2 tower complex in Edgewater. I laugh now as it’s referred to as a «luxury building «Currently at 5pm as I write this, its 80 degrees outside. It is easily over 90 degrees in my unit. I have my all my west facing window blinds down (as I did all day today) and the my screened windows open. My neighbors have their windows open and some have box fans in the windows. Luxury, eh?
The property supervisor, Joe Armenio has not turned on the AC in the buildings yet. I learned this after I called the doorman (last night) 7pm Monday. Earlier that day, i had to take my cat to the vet Monday morning as she wasn’t eating and listless. $ 500 later, I learned she was dehydrated. Hmmmm– I now think it was heat related. I left town Saturday at 1030am, returning Sunday evening at 730pm. I turned the AC when I returned as it was getting too hot in my unit. All windows open however no breeze whatsoever. I like the fresh air but after a week of over 80 degree temperatures, I i figured it was time-​I was hot! My AC for on for hours– My unit wasn’t even close to cool when I returned from the vet. Concerned, I called the doorman to ask if there was a problem with the AC.
The doorman told me the AC wasn’t on! He further told me there were flyers regarding the issue downstairs at his desk. Flyer? I didn’t get a flyer. I did get the flyer regarding the fees to use the outdoor pool this season, but no flyer regarding why after a week of 80 degree temps why the AC wasn’t on. The flyer was dated May 20 (monday) why this wasn’t passed out to each unit (as most building notifications are) As half the residents, like me, park in the basement garage, take the elevator to their floor, and do not pass through lobby at all. The flyer stated that the city ordinance is effect from Sept 15 to June 1 and «requires buildings to provide enough heat to maintain certain temperatures inside a residential unit.» Residents here pay high assessments (as high as $ 545 month) and are denied air conditioning after a week of summer like temperatures? Typical Sudler. The property manager does not live on site, of course. Tuesday morning, my visit to the on site property office went as expected. The manager taking his usual ‘my way or the highway’ stance. When I reminded him that numerous elderly live in the building and an ambulance was at the building at 10pm the night before. He told me, «let the firemen worry about the little old ladies». He was as expected — rude, dismissive and condescending. I’m an 8 year owner of a large unit and know speaking to him regarding any issue is a complete waste of time.
His flippant attitude, his talking over me and most importantly, his blantant disregard of the ‘little old ladies» health and well being in his building was unbelievable — I immediately telephoned the buildings management company Sudler. I spoke to Steven Levy who was 10 times worse than my prior complaint. Rude, dismissive, condescending. I couldn’t believe my ears. When I asked his name, he hung up on me. I had to call back to get his name from the woman who answered the phone. I told her of his actions and was not only to let this pass. I was going to «call his boss, his boss’s boss, Unilocal it and call CBS news» Steven Levy called back within 2 minutes (I was unable to pick up being inside a bank) and he left a message full of vitriol on my voicemail. Reminding me he was president and he didn’t have a boss! I saved that message and will play it for everyone.
This is the president of a major company??? Wow! Perhaps one of the rudest people I have ever dealt with. wow Class act, Sudler. Stay away from this company!!! I will tell everyone about this. I cannot believe he is the president– unbelieveably unprofessional and rude. Wow Sudler. If you see their sign– run!!! I wish I did.

This the most horrendous company I’ve ever worked with to resolve issues that relate the to staff that is deplorable as well as many of the renters and owners that live in their facilities.
If one were to attempt to rent or own at any the properties. Beware! Since my husband and I are moving today were glad to write a review that exposes the company and building mangers for what they are. In terms of the Vetro, we would highly advise not to use the spa (they have two for male and females, my husband and I witnessed what appeared to be a pornographic scene being filmed.) A guy carrying a boom Microphone and lighting umbrella into the spa with 6 women, c’mon…
The spa area was closed for a bit however, the residents that were doing this still had access to it! Completely unsanitary.
The walls are very thin, I can hear every conversation and many other things… just beware.
Lastly, I was carrying a tiny Yorkshire through the lobby and it made them furious! And I was not aware this was a issue. I was quipped at by the door staff and was completely embarrassed and fined. Im not sure management understands however it’s important to communicate effectively and let people know the rules. Instead of showing up to work looking as if your shower does not exist you speak to residents while eating like a slovenly animal.
Dont move into any of the properties unless management has been fired.
Ciao Bella~

I moved here a couple years ago and find management/​board excellent actually. Dennis C has plenty of opportunities to volunteer to help the Board in a variety of committess if he so wishes — I work for an attorney who has a real horrorshow of a case involving an association board that is both unresponsive and vindictive — its board president obviously on the take w/​a nepotistical set up where her incompetent relatives are hired to malperform maintenance and other duties, plus a friend who lives in a southside condo which Association is totally unresponsive.
Board & Mgt are not responsible for foreclosures &c, that being the responsibility of the individual owner … I did have the opportunity to buy a foreclosed unit and like condo life so much more than life in a rental building.
Do you think Dennis C will be attending the board meeting this week?

The front desk staff is GREAT! They call you when someone comes to visit and when you have a delivery, they sign for you and call to let you know it is there. They were awesome! They gym is nice. The washers/​Dryers are hit an miss in my building. There are several that seem to be «out of order» almost all the time. They have a larger commercial washer and two larger commercial dryers. They have a small business center (50 free copies per month.) They have two rooftop decks. The garage is great for unloading groceries, they have bellman carts to use too, and the garage staff is very nice. Move in deposit of $ 250 and a move out fee of $ 250 in order to «reserve the elevator» and you can only move in/​out on certain days. That part was a pain in the posterior.
If you have kids, there is a great park/​playground out front (Margate Park). If you are a runner or enjoy the lake, you go out the front door under Lakeshore Drive, and you are on the path. The building is secure and they provide keyless entry (Fab) to the building.

I’ve lived at several addresses in Chicago, but this has become home. The staff is great and hard-​working. The buildings are very well maintained with regular upgrades to the work-​out room, business center and roof decks. The folks in the management office are friendly, efficient and helpful. My neighbors have been pleasant and respectful. And you can’t beat the area for easy access to transportation, the lakefront and excellent restaurants.
Overall, living at Shoreline Park has been great. Both the board and the managment company seem focused on making it a wonderful place to live now and working to ensure it stays that way in the future.

Sudler is the slowest, least responsive property management company with whom I have ever interacted. One week turnaround for a simple question is unheard of. I have sent repeated emails with the same questions for over a month before I receive a flippant remark about how I simply must be wrong about whatever is bothering me.
Additionally, after 6 billing cycles they STILL do not have our account correct. For example, we own one parking spot and have been consistently billed in our assessments for two.
Stay away from Sudler.

I feel like I have lived in the building long enough to write a review. The doorstaff in this building is extremely friendly, and maitenance keeps it immaculate at all times.
The building is an older building but is constantly getting new amenities and upgrades. We have new rooftop decks, fitness center equiptment is already more modern than most buildings, and is being rotated yearly with new Lifefitness equipment. The roof top decks have been redone recently and have great views of the beaches, park, and downtown. There are two large laundry rooms, a business center with free wifi. Another benefit with the building being slightly older is that the walls are good at preventing noise transfer. I have yet to hear any of my neighbors.
The board appears to take a more aggresive approach on repairs and expenses taking care of them before they become a problem. We have had a major façade repair done, a new roof, and newer elevators throughout the entire building. The assesments are very comparable to other buildings of our size, maybe slightly higher but they do take great care of the property.
The office staff is always helpful, and Mr. Frost (building manager) is a pleasure to talk with and has a very down to earth feel. Any request is promptly taken care of by any staff within the building.

Do NOT live here unless you own. Renters are treated like second class citizens. I truly have never been so disrespected in any place I lived in Chicago.
Front-​desk and garage staff are GREAT. Management in both the garage and property are unprofessional, rude and not helpful at all. I lived here 3 years and they keep telling me to talk to my owner. My owner claims they never communicate with her.

I bought a condo in a building managed by Sudler Property Management, and thankfully, two years later, we’ve fired them and hired a really great management company. Perhaps because we were a smaller building (under 20 units), we weren’t worth their time to manage, but they neglected to follow up with repair orders, sometimes forgot to pay bills, and when our building flooded on a Saturday morning because Sudler had failed to schedule our routine plumbing maintance orders (for over 6 years), they did not return anyones’ calls for over 6 hours.
Additionally, when we had some repairs to be made to our building and got the bids from 10 different contractors, they recommended the most expensive bid, because they had «a relationship» with that contractor. Of course they did. We certainly did not choose a cut-​rate contractor, but there was a range of bids and various factors to consider. Not to mention, we had sought out other buildings that had undergone similar repairs and spoken to their condo boards, and we had heard nothing good about the contractor Sudler was recommending. Still, at the meeting when we debated benefits and drawbacks, our Sudler rep remained firm that this was the contractor the company recommended and stated clearly that they were not really interested in working with anyone else.
Bottom line: There are a number of management companies in the Chicago area. Save yourself time, money, and a lot of work, and go with some other company.

SHORELINE PARK CONDOMINIUMS — 4960 N. Marine Drive.
The only thing I liked about this building was that the front-​desk people were always nice. Everyone else on the staff was tough to deal with. Oh, I guess I also liked some of the amenities they offered: fitness room (that I went to ONCE in my year and a half in that building), rooftop decks, a conference room, and a computer room (with three computers and free online access, printing, etc).
But aside from that, the on-​site engineers were difficult to work with in the beginning. But, it took some warming up to finally get on their good side. The on-​site management office (managed by Sudler) was ok I guess. They were nice for the most part but the Property Manager himself came off as a little rude sometimes.
My biggest complaint is that they have a $ 250 move in fee AND a $ 250 move OUT fee. We were never told about the move out fee and had to eat up half the cost (we eventually split the cost with our Landlord), but that was a headache all by itself. Seriously, $ 500 to slap our names on the mailbox? WHAT THE HAM!!!