Sudz Laundry

First, let me say I’ve been going to this Laundromat every 2 or 3 weeks for the past 6 years. When this place first opened, it was clean efficient, free dry. Over the years the cleanliness and the service has gone downhill. Today was THE WORST experience to date. I have given a earlier review… but I have to LOWER my rating. This place didn’t have ANY hot water! For the first time in 3 years, I used the single loaders because I had some linens and towels I had to hard core sanitize (mildew issue). We’re talking heavy bleach and HOT water. I put my detergent and powdered bleach in and let the water fill half way. I opened the lid and noticed the bleach had not dissolved. I stuck my hand in and the water was ICE cold. ICE. Usually there is NOT an attendant on duty but today I was lucky. I went to him and explained. He told me to wait 10 minutes for the heater to refill? I waited 15. Yes I just stood around with two half filled washers waiting for hot water… which never came. Tepid at best. I had to stick my hand in the powdered bleach water and move the water around until the clumps dissolved. It really made me wonder if they EVER have hot water. I wasn’t there on a busy day, friends. Not too many washers were in use. I mean people HAVE to wash with hot water for REAL reasons… bedbugs? lice? So if there are no high temps and laundry is NOT getting sanitized what happens to the next sucker who uses the machines? Disgusting. HEALTH ISSUE PEOPLE. I did my cold wash in a double loader that did NOT spin the extra water out of my clothes. Again, luckily the attendant was there and I put my clothes in another loader and put the machine on a manual setting to spin my clothes (remember this attendant usually isn’t there). THEN I put my clothes in one of the dryers which made an awful grinding noise when I turned it on (luckily dries are free so no money lost). I can tell you every time I go in one more dryer is broken. They never get fixed. Supposedly they want to go to a coin system instead of a card system. When that happens I will only return to get a refund of the laundry card I have to use through them.

This place is huge! So many washers and dryers. They offer free dryers if you pay to wash here. They keep it clean and well maintained.

This place is only great for the free dryers (but ultimately, you’re paying for it in how high the wash price is). Vending machines hardly work and will eat your money. And there is never an attendant here. I only go here to convenience.

I had a problem with my card and the owner was quick to help me and resolve it. I am really happy with the way he handled my problem!

My only regret is I can’t give this shit hole zero stars. I’m so mad at myself for not listening to the previous reviews of this place. You have to use a chip card to be able to use the machines. The chip card costs $ 3. You have to use exact change as well. DO NOT USE THE ATM HERE! It costs $ 3 to withdraw money, and my money wasn’t dispensed. It said to see an attendant, but surprise, surprise, there isn’t an attendant present. I then tried to call customer service through the available black phone but to no avail. Additionally, I get it’s a laundry place but it’s disgusting. So gross. Go down the street to Moreland Laundromat. Go to the well reviewed one off Jarvis. Just don’t go here, please!!!

Free Dryers!!! I can’t believe they are free. I can wash an entire load for really cheap. This is one of the nicest laundromat I have ever been to.

Whoa, yuck.
I went in here at about 2pm on a weekday. It was dirty. Like weeks of dirt, dirty. I didn’t want to have my laundry in there after walking through the door! I tried to get over my fear of the filth though and persevere.
As mentioned in many other reviews, the card machine only accepts exact cash, so I had gone to take out money next door at Chase… but the change machine wouldn’t work-​at all. At least I didn’t get ripped off by it.
Also as mentioned by many, there was no attendant, only a phone that you can pick up to be connected to some vague entity called ‘management’. Of course I got an answering machine and I didn’t even bother.
Three strikes they’re out. It may be cheap, but you get what you pay for. There are too many other options nearby for me to waste my time there and then leave feeling dirtier than when I entered. No thank you.

This is a hang out for né’er-do-wells and drug deals. There is no attendant on duty and just about anything could happen to someone in this large, unmonitored space.
Women and parents: be cautious here.

Came in around 1:00 on a Sunday. The card dispenser would only accept exact change for the $ 3 card fee, and the bill changer was not working. No employees to be found. I left and came to the laundromat on Jarvis, which is clean, quiet, and easy to figure out. I will not give Sudz another try.

I need to go to the laundromat because I wait to do my laundry and it would take me days to do my laundry at home with one washer and dryer.
So I came to sudz and at first I thought that was expensive because the bigger washer cost $ 8 (7.99 to be exact) and $ 5 (4.99) for medium size washers. I also had to buy a card to user the washer and dryers which was $ 3. But I didn’t realize that the dryers were free to use with every wash.
I ended up spending about $ 40 but I with the amount of laundry I had I did 12 loads in two 6 load washers and another 9 loads in three 3 load washers. Along with a large load of towels, a comforter and bed sheets.

Let’s see… Tried to do laundry this morning and had to buy a card with exact change ($ 3). Tried to use the Bill Breaker machine to break a $ 10 and it didn’t give me my change. Used the ambiguous black box holding the customer service phone, which directed me to leave my name and message, no word back. Called the laundry service number and spoke to someone who could only say 5 words in English and hung up, frustrating when you are trying to get some direction or answers. There’s no attendant on-​site, so I have no clue how I’m supposed to get my money back.
No customer service.
+++UPDATE+++ Will be filing a Consumer Complaint with the IL States Attorney Office
I called the only number for this place (773−465−3806) and the phone rang directly to the customer service box in the laundromat. When I called, it rang, someone picked up and tried to dial. I thought this was a mistake, so I hung up and called back. It happened again, so I talked to the woman. She was someone there in the store whose money had gotten taken by one of the machines too, and she thought I was an employee.
Pretty fishy, so I will be filing a Consumer Complaint with Lisa Madigan’s office, the IL States Attorney General. For any others that lose money in the machines but can’t get in touch with anyone, I suggest you do the same on the state of IL website (
)

$ 0.80/lb fluff and fold that’s ready in a few hours makes me wonder if I can sell the washer and dryer that are in my unit!

I have laundry in my building, but this place is nicer/​right by my bank. The guy on the phone for customer service was really friendly and walked me through how to work the machines on my first visit: he even gave me quarters through the phone to pay for my laundry card. The free dry special during the month of December is also an excellent bonus: I didn’t have to do my usual ghetto line-​dry in my tiny bathroom!

Its always an ordeal to drag the laundry out of our apartment and take it. anywhere — but Sudz relaxes me!
My favorite part about this place, which some may not care about, is that it NEVER reeks of fabric softener! There’s another place down Morse a bit that’s closer to our apartment. I’m not even sure what its called. I haven’t bothered to look at the name because the vents letting out to the sidewalk blast the scent of fabric softener in your face as you pass by.
Again — not everyone feels so strongly about fabric softener — but those of you who do will find this point important.
As many others have said, the place is clean, the prices are pretty good (they sometimes run specials and the cards are superneat in my opinion), and there’s wifi and tv. Besides — my favorite establishment in the neighborhood — Morse Fresh Market — is right across the street.
For small loads, I stick to my apartment’s washers… but when I’d actually like to clean my clothes, I come to Sudz.

I am one of the customers patronizing this business since its opening. I have seen this place’s ups and downs (at one point, approximately 10−25% of the machines were out of order), but since last year the owner has put a lot more emphasis on maintaining the machines than undercuting the competitors in terms of price. I believe it is the winning strategy. Like newer or college students oriented laundromat, you are required to purchase a stored value smartcard. The majority of the machines here are European-​style frontloader, and the heavy soil cycle will give you an extra three minutes with no extra charge. Free wifi is available, so do bring your laptop, smartphone, or tablet to keep yourself productive or entertained. The restroom is always clean. Nice facility overall with lots of carts for your convenience.

You know how laundromats have this magical ability to make you feel sub-​human?
This one’s not like that. It’s the best laundry place in town. On the North Side, anyway. You’d have to go to Berwyn to find a laundromat this good. Free parking. Cheap. Full of screaming kids on weekends, but that is to be expected.

I LOVE this place.
I have been doing my laundry here for the past three years and its great! Even better when you have a ‘laundry room’ (if that’s what passes these days…) in the back of your building complex with two washers and dryers meant for 1,958,385 people that are consistently broken and conveniently located in Freddie Kruger’s dungeon.
Plenty of different sized machines at different prices ($ 1.50 for a smaller machine to $ 7.50 for the monster sized machines in the back), bright and kept very clean, great hours (6am-​11pm, last wash at 9pm), always a helpful attendant on duty, and there are not kids running around everywhere (unlike some other places where you have to worry about stepping on one of the little Rugrats! …unintentionally of course…) The place is kid friendly, however the staff does insist that they stay with you and be kept under control at all times (made easier with two arcade games available toward the back). Best part: even on Saturday afternoon when they can tend to get a little crowded, it doesn’t feel like it, because there are always machines and dryers available.
They do charge 25 cents for every ten minutes of drying where as there are lots of places that are free drying, however I’ve never been to a laundromat as nice as this one so I’ll pay for the dry. Also, they have discounts for services all the time! Like this month (March 2011) is free dry all month long! :) They also will have things like discounted washes for 99 cents :) Sudz has TV’s to keep you occupied as well as free Wifi. Yes please! The drying tables they have are long and spacious and there are plenty of places to sit and read while waiting on your laundry.
Parking is available via the lot out front, and it is located in a mini mall with a Chase Bank and a Family Dollar next door to assist with running other errands. Morse Fruit Market is located across the street, as is the Morse Red Line and a couple of places to eat.
Let’s bust some Sudz!!! LOL :)

So after reading the favorable reviews for this place, my husband and I lugged our laundry there on a Saturday night. It was clean, and there were plenty of washers available, but they are NOT 99 cents anymore, like an earlier review said. The three load washer was $ 2.79.
We then realized that you have to:
a) put money on their proprietary card and that
b) the card costs a dollar to buy, and no, you dont get that dollar back, and that
c)the card machine only took whole bills, so with the $ 2.79 (?) washer, we’d be stuck with a card we don’t want, with money left over on it that we wouldn’t use. So we took our clothes elsewhere.
Its a fine system if you plan to go there all the time, but if you just need a big machine to wash a quilt, go somewhere that just takes quarters.

So I’m sitting in sudz right now doing laundry and feel compelled to review this place. I drove here from Evanston to laundry because this place is infinitely nicer than anything there. Most of the machines are working. It’s clean. There is an attendant here. No transients asking for money. $ 2 for wash. Can’t beat it.

Oh, this was brilliant.
I live in the typical Rogers Park Chicago Style apartment building. That is to say that the laundry facilities are 1) piss poor 2) in the creepy basement and 3) outrageously priced given the absolute dysfunction of every machine in there. So, with literally ALL of the machines broken, I schlepped my sorry, laundry-​laden butt over to Sudz which I’ve seen a hundred times coming out of Morse Market.
This was the best thing I ever could have done. Let me just say this:
ALL WASHERS, REGARDLESS OF SIZE…99 CENTS. I know. Take a moment to soak it in. Digest it. Think about this while you’re catching your breath: 2-​load dryers are $.25/​10 minutes. That’s right. In my building, approximately 2 pairs of underwear, a towel, and a pair of pants equals a do-​able sized load. For $ 1.50. I did about 27 pounds of laundry (including the dry) for $ 5.00…I’m not kidding. (I know they also have drop off service but that’s just not my style… I’ll fold my undies, thanks very much.)
The place is clean, the patrons are generally courteous, the attendant couldn’t have been nicer. There’s a pinball machine, Ms. Pacman, snacks, and… cable tv. The only thing that would make it better would be beer, but you know, you can’t have everything.
I will say this: I was there on a Tuesday afternoon. I didn’t have a wait but I nearly did. I’m sure this place is a ZOO on the weekends. Just giving fair warning where it’s due.
This may be a new kind of laundry ritual. Laundry is always painful. But at least now I can do it three times faster and so much cheaper I can’t multiply that in my head.
I couldn’t be more pleased that this is so close. It totally makes any kind of schlepping worth it.