Surreal Limo

Surreal limo is AMAZING!!! We had another party bus company back out on us last minute, and Al was able to save the day by booking us a party bus the same week as our event. I am so happy that this happened, because our experience was so much fun from start to finish. The booking process was clear and straightforward. The day of the event the driver arrived exactly when he said he would and was amazing the whole night. He drove us to the museum area and took beautiful photos of the skyline. He was so happy to be there and made our night very memorable! I would HIGHLY HIGHY recommend Surreal party Bus Company.

One word: GARBAGE. Do not use.
I called and reserved a party bus for a friend’s bachelor party. They took my cash way back in June… but this Saturday, August 1, when the bus was supposed to show up? Nothing. Text messages and phone calls to my contact, Al, at Surreal? Totally unanswered. Voice messages left on the company’s main phone number? No response.
If I wanted to shuttle the group around in three separate Ubers… I would not have reserved a bus.
This place is a total joke. Do yourself a favor and avoid them at all costs.

Surreal Limo did an amazing job for my bachelor party. Their effort from first contact to final destination was impeccable. They took care of us, and we took care of them. Al is my go to guy for my transportation needs. Thank you guys very much.

I highly discourage anyone from booking with Surreal Limo for any important event. My wife and I booked a party bus for photos on our wedding day this summer. The driver, Anthony, did not show up or call. Our day-​of coordinator contacted the owner, Brian Pfeiffer, and he did not answer, merely texted back that he did not know where the driver was, without any apology or backup solution. We lost ½ hour of our 2 hours of wedding photo time, were not able to go to one favorite photo spot, and scrambled to find alternate transportation.
We called Brian two days later, from our honeymoon, to find out what happened. The story he gave was that the company had been losing money and drivers, and was going out of business. Supposedly, our driver had worked forty-​eight hours prior to our reservation and overslept. This was not completely true since the day after our wedding, my wife caught up on her texts and had one from the driver sent about an hour before our reservation saying to call him (my wife did not have her phone on her during our wedding day — he was told in multiple confirmations to contact our coordinator). Brian said he would refund our deposit but was not apologetic and did not offer anything to help make this right. He ended the call with, «I don’t care if you write us bad reviews online; we are going out of business in a couple weeks.»
A couple months later, it appears Surreal Limo is still in business. Their website and Facebook pages are active. It is not worth it for us to take legal action for breach of contract or punitive damages, and financially the last-​minute arrangements we made cost us much less than what we would have paid them. However, we will never get our lost-​wedding photo time and location back, and want to share wherever we can about this horrible experience. Hopefully this will prevent others from risking the same thing happening on the most special day of their life, whether that be a wedding or other big event.

I have dealt with other limo and party bus services before with unsatisfactory results. Surreal Limo was BY FAR the BEST experience I could ask for. Everything was handled by James and he was very flexible with the times and locations. He gave the best quote, best service, and best experience for my friends bachelor party! The drivers Ottie and Adam were top notch and very professional. Highly recommend to all who want to have a good time and know they are in good hands all night when partying!

Great company! I would use them again in a heartbeat. I worked with James, and we ended up getting the 30-​seater bus. Our original pickup driver, Dave, was very nice. He handled a bunch of semi-​drunk bachelorette party girls well. The driver that picked us up, Ari, was very nice too. He also handled us very well!

Best party limo service around! Enjoy a comfortable, fun, full service environment no matter what your event!

Surreal limo is wonderful. We rented one of their party buses for my friends 40^th birthday party. The bus it’s self was amazing! Very clean, had lights, tvs and plenty of room. It’s the type of party bus you see in the movies. Low deposit of 100. Customer service from James Wilson was above and beyond the norm. Highly recommend!

Stated that my service request was to small for him or basically not worth his time. wow, nice way to talk to a customer.
Will definitely never contact them for even my wedding or big needs.
Very important that you talk professional to customers instead of stating basically that their request is not important.
Every customer is important as you don t know who they know.

Surreal limo is amazing! They really go above and beyond making the customer happy! James and Brian took excellent care of everything, I have used different party bus and limo companies throughout Chicago and I can tell you that surreal limo is the best. James Wilson went out of his way to make sure that our trip was perfect and on time. I would highly recommend Surreal limo to anyone around the Chicagoland area.

Surreal Limo is quality! We used their party bus service for a friends 21’st and let me tell you, Best night i have had in a very VERY long time. The Driver (Tony) was an awesome guy, so laid back and definitely a fun person to talk to! He was very professional and had no complaints from any one in our group. The Bus was very clean and well maintained and rode really smooth. The sound system was booming, the lighting inside was phenomenal, and was very roomy (we had over 13 people and was still very comfortable and roomy.) I highly suggest using Surreal Limo because it was definitely Surreal. I will definitely be using their services in the future! Plus they had a stripper pole inside the bus, now who doesn’t like stripper poles!!!