I was looking to purchase my first home and was pre-approved by several vendors. Susan Cooley is the reason why I chose to move forward with Guaranteed Rates. As a first time buyer, she helped educate me on the mortgage process and was very knowledgeable. She was always professional and prompt in getting back to me with answers to my questions. Everything was explained and outlined for me so that there were no hidden costs or fees. We were even cleared to close several weeks prior to the closing date. Overall it was a very positive experience and I attribute that to Susan and her team.