Sutton Place Hotel

Went to Chicago in 2012, stayed with my girlfriend at this hotel. The beds were soft and the staff friendly. From here we had access to the State Street subway and every where else that Chicago had to offer. They call the area «Viagra Triangle» and with good reason as the night life is in full swing downstairs.

I deal with The Sutton Place for work when a hotel is needed in Chicago. Very nice hotel, great location in Chicago.
They recently (when I say recent I would guess in the last year or so) changed the reservation linkage on their web page.
Just a warning — make sure you call the hotel ITSELF and make your reservation. They otherwise link you to HotelPlus, a service that will completely rip you off!
Not only does HotelPlus charge alot more for the same room — if you choose to check out a day early, a flexibility allowed by most hotels, you will eat the cost. At $ 400 per night that is alot to eat, you may as well just stay there. So disappointing and felt so scam-​ish.
Any high-​class hotel should not have a service like HotelPlus connecting themselves. They should handle reservations strictly in-​house. Bummer.

*********************** 789 *************************
3.5 Stars
The Sutton Place hotel is located in such a great location. Business trip, usually stay here because I can walk anywhere in town. Tiny lobby, not much of the lounge waiting area, older than most hotel in this part of town. I always wonder when they will have a face lift for this hotel.
Although service is always GREAT. This is probably the only hotel still use actually key to open the door. Comfortable bed, no coffee service, bathtub and shower, spacious room. It can get so pricey depends on the week event in Chicago. I normally pay in the low 200, but this week mid 300 because of so many conventions in town.
Good news, as DEC 9, 2012, their last day of service. They will close down for 8 months before reopen as The Thompson Group in NYC. If you have heard of 60 Thompson in Soho or Thompson in Beverly Hills, this hotel is going to be hot in this Viagra Triangle. Until then…

Excellent location on Rush street near some great restaurants and bars. Great location and doorman and desk staff gave friendly greeting that was very welcoming. Nice comfortable room, ample space, nice bathroom, shower with terri towel robe. $ 159 on Priceline October 2012.

Decent hotel. Older rooms. Very small but nice interior. Old school fat TVs were a little tacky. Nice bathrooms.
If you;re at a wedding they run specials on rooms otherwise be prepared to shell 2−300/night.

Awesome location and wonderful service here! The staff is so friendly and helpful, the concierge even gave us a great recommendation for a massage parlor and walked us there personally.
You can’t really beat the room rates for the location.
Only complaints were the gym was really small and there’s no pool.

This hotel is in a fabulous location — many restaurants and bars, tons of shopping including the ones on Michigan Ave are all a short walk away. Room was fairly spacious, and the hotel staff was friendly, especially the doorman and staff outside.

We stayed here on July 5^th 2012. I found a good deal on Southwest airlines .com very surprised to only pay 89 bucks.
On thing about Chicago is the parking we had to pay 55 bucks. It was valet with in and out privileges.
The Rush street area was lively at night allot of restaurant’s and bars all pretty pricy but within walking distance.
The shops on Michigan ave are about .10 mile to ½ mile walk.
The staff was very nice and helpfull.
If you are lucky like we were you may see a famous person ask the valet at this place to park there car. We saw Brian Urlacler and his girlfriend Jenny McCarty walk right infrount of us.
Avoid Jilly’s on rush if it is hot NO AC.

This would have been a five star review, but we had some issues with the staff. The same housekeeper pounded on our doors HOURS before checkout time, despite our having the «do not disturb» sign hanging out there. She insisted that it already WAS checkout time (once at 9:30 am, and again at 11am — checkout is at noon).
The staff downstairs were generally friendly and helpful — moreso the guys outside than the ones at the desk.
The hotel itself is great. Clean, modern, toiletries are top notch, and the location is incredible. The bed was comfortable, and the in-​room seating was very cool. If I went back, I’d stay here again, but I’d tape a DO NOT DISTURB sign to my door.

This was the hotel where we had our wedding guests and bridal party stay and everyone absolutely loved it! The rooms are new, clean, and extremely comfortable. They have great views in any direction. If you do book a party there try to get the penthouses! They are out of this world. Imagine a multilevel suite with a gigantic bathroom on the top floor and an amazing lounge area on the first level. We stayed in the penthouse the night of the wedding and I have to say it was the best room that I have ever stayed in. The hotel staff was also top notch! I really wouldn’t recommend anywhere else!

My husband and I stayed at this hotel for our night out in the city to celebrate our 1^st wedding anniversary a few weeks ago and had a great experience!
Check-​in at the hotel was easy and smooth. When we got up to our room we were SHOCKED to discover we had been upgraded to a penthouse from a regular king room (lucky break for a couple celebrating their anniversary!)
The room was bright, clean, and well furnished. It is clear that the hotel will be in need of renovations within the next few years but it was still a lovely room and for the price, it was more than was expected.
Our only complaint would be that our neighbords were playing their music VERY loudly in the middle of the night and we could hear it almost clear as day. However, we called the front desk and security had handled the situation within 10 minutes.
Overall, good experience and would stay here again.

Sutton Place in the Right Place: Being Chicago suburbanites, we had decided to «vacation» in Chicago for an evening. We looked for a hotel that would allow us to be close to the things we wanted to enjoy and The Sutton Place Hotel had the right location. (Be sure to check for specials and consider the different types of rooms. The prices vary widely.)
Our first impression as we checked in was that the lobby was dark and the staff was unfriendly. Once we got to the room, things were much better. (The elevator was one of the fastest I have ever ridden.)
The Deluxe King Room was spacious and had a nice view of Rush St. The bathroom was huge for a hotel. The tub was big enough for two!
The room included a nice sound system with a CD player and a few CDs. Unfortunately the CDs had seen better days and there was a lot of skipping.
The location of this hotel is great if you want to experience Rush St. with a minimum of travel. We went to dinner at Gibsons, had drinks at Dublin’s Pub, and listened to jazz at The Back Room without walking more than a half block.
Many drinks later we retired for the evening. A soak in the tub was a perfect way to wind down. The bed was comfortable and the pillows were fluffy. The A/​C was very quiet, but effective at keeping the room cool.
In the morning we went to The Original Pancake House which is right across the street. The apple pancake was delicious! Once again, the location of this hotel was our primary reason for choosing it.
As we checked out after a wonderful stay, we were surprised by the steep cost of valet parking. I thought that $ 40/​day for a guest of the hotel was a little steep.
Overall we enjoyed our stay and will definitely keep Sutton Place in mind for our next trip to Rush St.

Pretty good location being in ‘Viagra Triangle’ — closing walking distance to Red Line subway, Lake Michigan and N Michigan/​Oak shopping. Hotel is pretty classy and service and décor is top-​notch. There are lots of bars, restaurants and shops nearby — most importantly: it’s close to a few CVS/Walgreen’s. But — being in Viagra Triangle, nightlife nearby is mainly for old men and their mistresses. Then again, I suppose my group wasn’t exactly their main clientele.
What’s hot:
— powerful showerheads — good for trying to wash the sins off your filthy body… I know what you have done…
— free WiFi if you ask nicely or mention you’re a Sutton Club member
— got a corner suite facing Lake Michigan
— was surprised to find some decent speakers, an amplifier and a DVD player attached to the CRT TV
— fast elevators
— staff was awesome — friendly, prompt and helpful
— terry cloth bath robes
What blows:
— WiFi connection is extremely weak (at least on the 15^th floor) — connection repeatedly dropped on my smartphone and was rocky at best on a laptop — I understood why they were so easily in giving us WiFi for free. Do not even bother paying for it.
— Complimentary ice delivery — there aren’t ice machines on the floors, so they deliver it from downstairs. First couple of times I called front desk, no ice arrived within 15 minutes. First time, I walked down to grab my own ice… like a peasant. Second time, I complained to front desk about the ‘5 minute’ promise. After that — all ice deliveries were at my room lickety-​split. Sorry to be a bitch about this — but when you’re an alcoholic, you abhor waiting for ice.
Overall — a good hotel with great service overall. Just give me better WiFi and don’t make me wait for ice again.

Overall, nice room but with some quirks.
I checked in to this hotel for a 8 night stay. When I got to the front desk, they didn’t have my reservation. Great. Luckily, I had my Expedia confirmation page and everything was squared away.
My room was on the 6^th floor and had a view of nothing great, just the nearby neighborhood of condos and Rush St. below. The room was pretty spacious. It had a decent size closet, king size bed, desk, dresser with TV on top, mini bar, and a lounge chair with an ottoman. Closet had an extra pillow, lots of hangers, and laundry bags.
The bathroom was very nice. It had 1 sink, a toilet (yes, obvious), a shower, and a separate bath tub. They had a lot of towels in there and also a terry cloth robe for use. There was also shampoo, conditioner, shower gel, body lotion, and 2 different bars of soap (one was aloe and the other was oatmeal I think). The maid was always good about replenishing the supply of bath goodies everyday. I liked that. They also had a hair drier for guest use.
Wi-​fi is not free and there is a daily rate. However, you can get free internet just by signing up as a member of the Sutton Hotel hotels. Signing up to be a member is free and you can do this on their website. When I was setting up my laptop, I called down to the front desk and told them I had a membership and they gave me the code for the Wi-​fi. Pretty simple.
Maid service was great here. They always did my room in a timely manner, did the bed, put fresh towels, and refilled on the bath goodies. Fantastic!
So with the above, I would have given this place 4 stars but not everything was that great.
I had a huge issue with the bedding. The bedding consisted of 4 huge pillows (awesome), a mattress cover, and a thin comforter. Where were the rest of the sheets? During my stay, Chicago was in the 40’s to the 50’s at night, and I had a hard time sleeping because I was freezing my ass off. I had to get up and turn the heat up to 77 just to get comfortable enough to sleep.
Another issue was the Wi-​fi. It was very weak. I couldn’t even load two pages simultaneously. Annoying.
The shower in the bathroom was also an issue in that it leaked water. I’m not even sure from where it leaked, however the first time I used it and I got out, there was water that ran all over the floor and then on to the carpet at the bathroom doorway. From the stain on the carpet outside the bathroom door, I could see that I wasn’t the first guest that had this issue. I used the shower only once because of this and just stuck to baths (which isn’t bad) the rest of my stay.
Location was pretty good. It was in between 2 Red line stations so it was easy to get on the L and go around the city. It’s also fairly close to the John Hancock Observatory and the shops on Michigan Ave.
Overall, it was a good value when booking through Expedia in advance. Can’t say I would stay here again though.

My favorite hotel in Chicago!
The service is EXCELLENT! They will help you up the elevator, walk you to your room, ask if there is anything you need, anything at all. And where else can you order room service @ 3am? Love those turkey croissant after a long night.
Gorgeous, large rooms– great city views. Wonderful linens. Spa bathrooms. Impeccable service. Underground valet parking. Gotta love it.

I was in Chicago in September with my mother for a mother/​daughter Oprah weekend. Once I was ‘Oprahed’ out, which didn’t take long I had the chance to enjoy this quiet and contemporary hotel. I don’t know if we obtained a killer deal but the rooms were not all that expensive, the bathroom was huge with a gigantic tub and a separate shower, I love a separate shower. I believe this hotel used to be the La Meridian, but I could be wrong.
The rooms were large and the beds were comfortable, the sheets were a little scratchy I don’t know if I have become spoiled but I was expecting nicer bedding. The staff was wonderful and very friendly. The hotel is located off of Rush Street in the Gold Coast area, which I have heard awful things about. It really wasn’t that bad, I was there during the week so the weekends may be different. The shopping in the area is very high end along with most of the restaurants in the general vicinity. All in all I enjoyed my stay at the Davenport even with my crazy Oprah loving mother and her friends, I would stay here again.

Stayed here for a conference recently, and although the hotel was okay, it’s really not so great for business travelers. Internet was $ 9.95/day and a pain to deal with. I was told, upon check in, that because of the way I’d booked the room, the internet was included in the price of my stay. But, lo and behold, the charges were on my bill when it came check out time. And I had to argue with the front desk staff to get it taken off, and they acted like they were doing me a big favor.
Also, the last day of my stay, the wireless was «unavailable» and there was no one onsite who knew what to do to fix it.
The # of channels available on the cable TV selection was pretty lame.
And like others said, the sheets kept coming off the bed, which was pretty annoying.
The good points about this hotel is that the staff (aside from the whole internet debacle) was very accomodating and friendly and it was quiet (although the fact that I was on the 21^st floor may have had something to do with the lack of street noise).
It wasn’t a horrible place to stay, but I wouldn’t stay there again. There are much better places in Chicago to stay for the same price. Oh well, now I know…

Great stay!
Big rooms, nice bathroom, and good service.
I did find it a little weird that the ‘fitness suite’ is nothing more than a converted room with some machines – but they have an elliptical, 2 treadmills and a few weights so it’s not bad, just weird.
Would definitely recommend, and would definitely stay there next time we’re in Chicago.

I stayed here this past weekend and had a very nice night. My friend was visiting from out of town for Halloween and we wanted to get a hotel for the night. Our plans were a little last minute and I was super worried about finding a reasonably priced hotel. Luckily, Sutton Place was running a $ 99.00 sale for the night!!! Jackpot!
You couldn’t ask for a better location. Sutton Place is close to so many restaurants, the bars on Clark and Division, and shopping. A cab ride from Union Station to the hotel cost around $ 7.00.
Everyone in the hotel was friendly and you could tell they actually cared about our stay. The rooms were so quite, we literally heard zero noise from our neighbors. And, our room was right next to the elevators on our floor and we still heard no noise! Perfectly fluffy beds, I had the best night of sleep.
My only complaint is that there are no ice machines. You have to call room service to deliver you your ice. So essentially you have to pay for the ice (since it would be expected for you to tip room service delivery) But, it just get a pain to keep paying for new ice once the ice melts…

We had spent 8 days and 7 nights here at this very peaceful, courteous and tranquil hotel and would probably come back to it the next time we’re in town. I’d recommend this place to anyone who wanted a nice mix of people watching but a nice quiet bed to lay their head down on afterwards. Located right by Morton’s, Carmine’s and Jilly’s, it’s the perfect place to grab a martini, a nice meal and watch people pass by under the canopies.
The staff here are tremendously friendly and really go out of their way to accommodate you. The first night I went on a frantic search looking for the ice machine which I’m used to be in a private room in the corner but after a walk up and down the hall, I finally called the front desk inquiring where such a thing was. Apparently, they really value their quiet here at Sutton Place and room service brings up anything you need at any hour. That a little odd to me but I did notice there was a lack of drunken loud parties, walls thumping and loud music in general which was a plus.
The room was comfortable, spacious, had a great view and it was easy to sleep like a baby here. The king size bed was like that of fairy tales and the goose down pillows literally cradled my head. Mmmmm…10 hours of sleep. The bathroom was spacious, full of wonderful bath gels and just right for the business traveler or the leisurely weekend getaway. I’ll admit that I’m more of a fan of the Fairmont but it was still lovely for what I consider a boutique hotel.