T-Mobile

Best customer service. I recently upgraded my phone and I couldn’t figure out how to download any of my apps or information. The directions that the actual phone was giving me were no help my (know-​it-​all) boyfriend was also no help.
The staff there was marvelous. I couldn’t believe how willing they were to help me out. The entire visit was about 8 minutes and I will definitely come back to purchase accessories here vs online.

I called the customer service number prior to coming in. HUGE mistake! The lady told me couldn’t find my account and when I came in the store, BOOM. Account found within a second. Edgar and Dennis here showed and got me going with my Gear watch. Edgar is a very nice guy, come see him.

The worst customer service experience I have ever had. Went in to get a new phone to replace a broken one and walked out four hours later.
First I walk in and ask the store manager if the $ 0 down for iPhone 5s is an online-​exclusive since it is still listed as $ 50 in-​store. The manager insists on the $ 50 price and then comes back 10 min later and apologizes saying that I was right and starts changing the advertisements. When I am finally being helped, this female staff member gives me attitude for asking a few questions about my plan and then without answering my questions tells me in the most condescending way that I am using the wrong terminology.
Then, I am told that I have to pay $ 600 up front for a new iphone even though my line is due for an upgrade since we have a grandfather plan. She makes me call customer service while inside the store so that the customer service representative can confirm what she is saying. While calling customer service, she starts helping another customer so I have to wait until she is done before helping me out again. Turns out she was WRONG and after arguing with the in-​store staff member, the customer service rep apologizes on behalf of the store’s ridiculous behavior and tries to send me to another store. Since I am unable to get to the other store, I have to continue working with these incompetent people.
Three hours later, the same staff member tells me that the only way I can get an iPhone with their (EIP) Equipment Installment Plan is by changing the entire family plan I am part of. After breaking down which line should receive what service and waiting another 30 minute so she can confirm with customer service, I finally get my iPhone. I ask is she can tell me what my total monthly bill will be from here on and she tells me to call customer service. What kind of bull is that?
The next day I get a call from my brother telling me he has no data. I call customer service since there is no way in hell I am ever walking back into that store and have to change the plan again because the the staff member messed up even after we walked through the changes step by step.
TLDR: Wait 4 hrs to get a new iphone. Instead of helping me herself, incompetent staff member tries to charge me full price ($ 600) for a new phone and then makes me call customer service several times while in store. Store manager doesn’t even know the prices of the phones.

Over the winter my old phone gave up the ghost, following months of decreasing functionality. I had been using T-​Mobile for a while, but decided on a Nexus, which I bought from Google rather than through T-​Mobile, and would then switch my SIM card and continue my contract. Or so I thought. Turns out my old SIM card was a micro and my new phone needed a nano. I despaired, as I really wanted to start using my new phone, and it looked like I’d have to pay for T-​Mobile to send me a new SIM in the mail, which would take a week and cost more on top of the hundreds I had just dropped on the phone itself. In a last-​ditch effort to find a SIM card that day, I searched for phone stores nearby. I was looking for anything that might possibly carry nano-​SIMs and then, miraculously, I stumbled upon this T-​Mobile on Unilocal.Honestly, I’ve walked down 53^rd hundreds of times and never noticed it. I’m not even sure WHY there’s a T-​Mobile store in Hyde Park, as it doesn’t seem like there would be enough traffic for them but, bless them, there they were. I hopped on my bike, new phone in one pocket and old phone in the other, and pedaled over there as fast as I could. The store was empty, but there were several employees there. And they gave me a new nano-​SIM card for free, switched it out for me, and made sure my new phone was fully functional before I left. I have my beef with T-​Mobile as a whole, but my experience at this store was nothing but excellent, and that free nano-​SIM card made my week.

Decent customer service although the staff looks like they are all going through a depression. I don’t know if I should feel sorry for them and help them find a weed man or report them to a manager, although the manager looks the same way. They are however informative and helpful yet having the attitude of Eeyore from Winnie the Pooh.

One of the better mobile phone stores in Hyde Park.
Thumbs up:
1. sometimes some deals are great (V’day sale 2012 where I got Samsung galaxy and HTC for FREE)
2. some reps are real friendly
3. good selection of accessories
Thumbs down:
1. sometime it feels like they make you wait for longer than necessary
2. no signup sheet
3. some reps are unfriendly
Overall, it is better than Sprint or AT&T stores in HP.

The people here were friendly. I came here because I had lost my charger while on a trip.
They sold me a charger without testing it. I took it home, and it didn’t work. When I returned less than an hour later, the store was very busy and understaffed, and customers were getting agitated. They did serve me and promptly issue a refund for my returning the faulty charger, but they were unable to solve my problem of needing a charger – I had to buy a third-​party charger at a dollar store down the block.
The charger simply did not work with my phone – it obviously had not been tested with my model – as my phone clearly charges (with the old charger, and with the new third-​party one I bought elsewhere), and the charger was after-​the-​fact tested in the store with another phone and found to work fine.
So, bottom line: fail for T-​mobile and fail for this store. To their credit, they corrected the problem by issuing a refund, but it did cost me about an hour of my time. 3 stars, not 1, not 5. They could have done worse, but they could have done better too. I knock off one star for them failing to test the charger the first time in-​store, and one star for selling a product that has a clear technical defect. However, I greatly appreciate the courtesy and friendliness of the people staffing this store, which is why they definitely get 3 stars.
Plus, the price of the charger was twice the price of the one I bought at the dollar store. If I’m paying a premium, I want an outstanding product and outstanding service (i.e. testing it in store). I learned my lesson the hard way – always test a charger before you buy it. And don’t expect to get better quality just because you spend more.