A rating of 0 should be allowed. My husband and I went to the store to buy new phones and switch to TMobile, and everything was going fine, until we this immature, unprofessional kid named Victor tried to upsell us. I’m not sure if he was trying to show us how much he learned in «TMobile» training camp, but his sale pitch was analogous to a used-care salesman pitch. Also, he was extremely demeaning and condescending toward us because we didn’t want to buy all the things he said we should want to have on our plan, etc. I think the manager would benefit from giving him some training or removing him from the floor, because their sales are going to go down as a result of having this kid there.
Meghan O.
Évaluation du lieu : 3 Chicago, IL
They did not have what I needed but thankfully and for the first time ever, they called another store close by and double checked if they had what i needed and they did and was able to fix my issue within about an hour. Of course this doesn’t take into account the amout of time I spent on the phone with T-mobile but it was a great step in the right direction. They wait times are just too long at all of the stores.