The Abyss Salon

This place is on point and offers everything from extensions, custom color, (no Dark and Lovely here) natural hair care, eyelashes, men’s cuts, relaxers, keratin treatments… Service is great — you won’t spend 4 hours here waiting. This has to be the only salon in Chicago that doesn’t overbook.

I’ve had my hair done 3 times with Stephanie and I am pleased. She gets you in and out of the salon. All the stylists work together and support each other for the benefit of the client. I had my hair rinsed and molded by another stylist as Stephanie was wrapping up another client. I appreciate them all working together. I got a wash, set, and cut and was still out of the salon in 2 hours. I appreciate their fast, courteous, and professional, service.

I have been a client of the Abyss for the past 5 years. My stylist is Sharron. I remain loyal to this salon because Sharron goes to any length to make sure that my hair is healthy, looks great, and is in a style that fits my life. The staff provides great customer service, and is conscious of their client’s time. They ensure you in and out in a timely matter. The Abyss offers a professional environment filled with laughter.
Check it out!

Well, I understand where the name comes from, for my visit was a 5 hour descent through hell.
I was looking forward to having my hair done here. The woman I made the appointment with (in person) seemed knowledgeable and confident, and I assumed I’d be in and out within 1.5 — 2 hours (which is how long it takes when I get retouched). As mentioned, it was a bit over 5 hours total. Throughout my time there, she seemed to be trying to sell me other products, too, which really made me feel uncomfortable; asking if I took vacations, that she and her husband did travel agent work and they had people working under them… really, all I could do was kind of sit there in an uncomfortable silence.
My hair ended up in such bad shape that I was truly at a loss for words, and left the salon in tears. I always thought that was an over exaggeration to hear people say they had done that, but now I have a new perspective. It was not anywhere near the color of the highlights I had when I entered the salon. The first time around, it was almost strawberry-​blond color; I told her that it looked really brassy to me, and she was surprised. She toned it and worked on it again; this time, my hair was a bright yellow color, with one half of my head the yellow and the other half with some of the blond, but a lot more of my original dark hair color showing through — the two sides didn’t match in the amount of color, which isn’t even something I noticed until after leaving.
As I said, I didn’t know what to say or how to react to what I was saw. I didn’t even want her to touch my hair any longer, even though I was embarrassed to walk around with my hair that way. I paid for the service, because I didn’t know what else to do, but I didn’t leave any tip. I’m still disgusted when I think of this experience, and wouldn’t recommend this place to my worst enemy. In my estimation, giving this establishment a single star is being generous.