The Lock Up Self Storage

The facility is incredibly clean and easily accessible. The staff is thorough, friendly, and incredibly accommodating.

Stored my personal belongings here for several years without a moment of concern. This place is super clean, super secure and staffed with very caring and competent people. Every interaction I had with them was excellent in terms of customer service and friendliness. The only reason I stopped using this storage facility is because I moved to San Francisco. This business comes with very high recommendations from me.

I’m a first time storage customer. This was seamless. I expected my Saturday morning rush stop to not go as smoothly but it did. Tia was great! Super fast, nice and very informative. I moved in my ten bins into a 5×5 very clean space. Easy to get to and no problem pulling into the garage and getting a cart. I would recommend them in a minute. Tia and Jackie were awesome especially so early on a Saturday when most have not had coffee yet. I know I hadn’t. Thanks so much.

After searching for the right storage facility I found the one on West Armitage to be the cleanest most secure place for my furniture the property manager Tia rankin was absolutely amazing thank you so much for a great service

This place is great, easy access, quality facilities. And the staff is terrific. I worked with Tia, one of the managers, and she was so helpful. Made moving day — one of the worst days ever — SO MUCH BETTER!!!
Thanks Tia!

Extremely helpful and friendly staff in a clean, convenient storage facility. It’s a total win — win!

This place is great! I met with the manager there yesterday (Kevin) and he walked me through the whole process. He was polite and very helpful. I highly recommend this place!

Just got a storage unit here and the people were fantastic. Very helpful. Storage unit was clean and as specified.

Great service. Pest control. But some funky smells occasionally. If you reserve online you can save 10 + %. I wish there hours were later.

This storage place descriminates against disabled people, I moved out of my apt. by my self even though I had a heart attack and Im disabled from the military, any how after almost ending up in the hospital from moving my stuff in a large cargo van, the new place I was moving to was on the third floor walk up, when I got there my larger items I could not get in my new place, so I told the land lord I was not moving in cause my stuff would not fit through the door so I hade to spend the night in the moving van driving around all night, any how by the next day I had been up for 2 days and barley could move, so when I whent to the lock up I told the lady there Lorena-​77 329 that I was going to move in my locker extremley slow because I over extended my self moving up and down alot of stairs and could bareley walk at this point plus it was 100 degrees that day, so most of the day she kept calling me on the inter com telling me to hurry up, then she told me I don’t care your disabled your going to have to move the van to the street and bring your stuff in from there, I told her I could bareley walk and since Im a paying customer I would not move the van out of the loading dock till all my stuff was in my locker, there was a 18 wheeler taking up the whole second bay so she kept herrasing me, till she had some male employee try to physically attack me, then he tryed to tell me he was a customer and not a employee even though I see him all the time there he never is moving stuff and does not have a car in the bay, when I go to my locker 3 or 5 times a week, and every time I go there he gives me the finger. any how then Lorena-​ID77329 tells me that her and the manager are close friends so she (the manager Maleeka) will not do a thing, well shure enough the manager just laughed at me. Ive been a customer on and off for 15 years and never been treated so horribly with out reguard to my medical situation, plus that day was near 100 degrees. Not recommended. Malika was on vacation and had nothing to do with the situation, Malika has allway been nice a gone the extra mile to help her customers out, thanks for being a quality employee of the lock up.

Can’t say enough nice things about the Lock Up. The staff is so nice and helpful. They are always understanding. Maleeka is amazing she is so nice and friendly and just a pleasure to work with whenever I go there. The prices are reasonable and the facility is really clean and well kept. Would recommend the lock up to any one looking for a storage facility.

They say that you have the free use of their moving truck. What they don’t tell you is you can’t use the truck to move out, only to move in. This is misleading advertising.

Nice storage facility from what I can tell. Reasonable pricing, on par with other places I called. All units are climate controlled. This location of «The Lock Up» is cheaper than the other ones I looked at. Though the prices on their web site are slightly lower than what they actually charge. They tack on a $ 10 – 15 «energy fee» per month (other places I called mentioned something similar). When all is said and done, for a 7.5×10 I pay about $ 150/​mo. But I also don’t plan to stay too long, and the second month is free. (First month you pay, second month free, no coupon needed).
They give you use of their moving truck to move in. It’s supposed to be 3 hour time block, but they let me keep it for the whole day. (Unfortunately due to a series of things that happened I had it but didn’t even use it to move anything in…). You just have to replace the gas you use.
This place is loaded with pharmaceutical reps… drugs everywhere! Tons of drug freebies in the dumpster.
It’s a great place to score good moving boxes from the dumpsters too…
edit… They never refunded my $ 250 deposit for the truck and I’m having to go through the long process of filing a chargeback with my credit card company.
We had some concern over whether we needed a bigger locker, but wouldn’t be sure until we started putting stuff in. Our movers were moving us in after their office was closed, but the manager said there was a larger unit right across from ours and she’d leave it open just in case we wanted to switch to that… then the next day we would just go in and pay the difference and square it away. Well that was a great plan, except the manager completely forgot to unlock the one across from us like she said she would. The one we rented ended up fitting most of our stuff, but it’s piled high and things are in odd places they shouldn’t be, and I’m sure when we take stuff out there will be broken things… we had to throw a few things out because we just couldn’t fit it… a bigger unit would’ve really helped! too bad she forgot. :(