The Tile Shop

The staff at the Tile Shop is Great. Classie in particular really helped me. I have no criticisms and only praise for the staff. However, the stone is advertised as selling top grade natural stone. I purchased two sizes of hexagon Hampton Carrara (1″ and 3″). Both have been plagued with chips and terribly uneven cuts. It has slowed our installation down dramatically. I feel that the quality control on these Rush River Stone branded tiles have been just terrible. I would not recommend anyone to purchase these. The different tile thicknesses have also been challenging to keep our floor (out of the 3×3 hex) fairly flat. The contractor has ended up cutting out individual tiles off the backing to fix these issues. This is just terrible. While it will look gorgeous when we are done, I regret purchasing the stone at the Tile Shop. I should have purchased it through Ann Sacks or some other more reputable dealer.

Worked with Lance, Jason and John on several different trips to the showroom. Each of them very helpful and made doing business with them easy. I was provided with a list of Installers that they work with. After calling several of them, I decided to use Steven’s remodeling. Mike has a good Eye for design and his team of installers was on time, courteous, did great work and kept the work area in my home clean. Would use both the Tile Shop and Steven’s Remodeling again with confidence. Very happy with our finished fireplace.

Jason was extremely helpful with our bathroom design. He also honored the 20% off discount that was only available at the Tile Stores online store.

My designer, Classie, did an amazing job getting tile for a bathroom and foyer rennovation project at my condo. She was patient and gave great suggestions on matching and grout. I appreciated the time she took to make sure everything went well with my project.

Went in here to pick up some glass tile for a kitchen backsplash. The store itself is great. Tons of options, easy to navigate, and everything was displayed attractively. Parking was free, and the place was easy to find. Where this place lacked for me was the service. No one approached me, asked if I needed recommendations, or was even moderately friendly. The place was seemingly empty too. Employees breezed by both myself, and another customer who was also shopping around, without even as much as a greeting. She got frustrated, and ended up chasing someone down with a question. When I picked out my tile, the woman at the customer service desk completed the ordering process, and told me it’d be about a week for my order. Five days later, I got a phone call that my tile was in, so I go in the next day to pick up my order, and again, four guys sitting at the customer service desk looking pissed off to be there, didn’t acknowledge me, and just sort of staring. It was like I walked into the middle of an argument. The woman that placed my order appeared, brought out my tile, and then wheeled it out to my car. Overall, if you know what you want and can get in and out, I’d say go for it, but if you’re seeking recommendations, or help of any kind, I’d say you’re going to be disappointed.

I absolutely love this store! My designer John is fantastic! He really knows the products inside&out, he works with you to achieve the look you want on the budget you can afford. John really does become part of the design process with you and he really does take pride in his work. The entire process from selection to delivery was pleasant and stress free.
The Tile Shop is a great place for homeowners looking to add something special to their homes and meet a sales staff who will treat you well and be as excited about your project as you are. I recommend the Lincoln Park Tile Shop 100%.

This store is absolutely breathtaking! The displays are so well done and spot on with what is current now! The staff will help you start to finish from design to install. Very impressed with all aspects!

Very professional. Beautiful showroom. They have a lot of tile to choose from. Parking is free with validation. They helped me choose tile for my bathroom. I couldn’t be happier with their services and my bathroom.