The UPS Store

While I miss the convenience of the UPS store on Wells which was closer to my office (now a fancy lamp store) & sometimes it is mighty cold/​windy/​wet to cross the river to this store.
Jarese, & as I call him «Anthony Keith /​Keith Anthony» are both the best. I love that they only text me that I have mail when it looks important and not junk & are totally cool when I call to ask what it is.

Wendell was super helpful. Printed my documents very fast, as I was pressed by time, and even called to let me know. Great customer service! Thank you, Wendell.

The woman that works here with high-​pitched voice = mostly nice and somewhat helpful.
The bald dude = rude, slow, and doesn’t give a shit about anything or anyone.
Great loop location for a business but they couldn’t care less about, well, anything at all. Zero customer service.

Guy working there was a name tag that says Expert. He is moving like a snail and has no clue how to prioritize a line of 2 customers.

Keith is the best, and most helpful UPS employee I’ve ever encountered. Because I consistently have great experiences at this location, I will continue to choose it over their competitors.

I had some overdue library books that I needed shipped back to Texas. From reading other reviews on Unilocal,I expected the worst, however the woman I spoke to was polite and unlike other reviewers, I wasn’t charged an arm and a leg. Easy peasy. No problems. Convenient location on Wells, not Lake st.

The owner Jarese is a real help. She is very soft spoken and it did come off as disinterested in the beginning but she is actually very nice, helpful and helped me choose the best option to ship. Good UPS store.

I need to pay to use your laptop and pay to print your pre-​paid label to send a package? No thanks.

Needed something notarized. Called to make sure they offer notary services. Confirmed they did, from 8am to 6pm every day. I went in two hours later, on a Tuesday about 11am. Said they didn’t offer notary services.

I visited this UPS store to mail one small package. First of all, because the store is actually on Wells and NOT on Lake St., I could not find the office. When I called, the woman with whom I spoke was rude and barked, «Turn the corner,» rather than politely assisting me.
Then, when I was in the store, I pulled out my address label and asked to mail my item in a padded envelope or box, whatever was cheapest. The woman working – the same one whom I had spoken with on the phone – simply held out her hand for the packaging supplies rather than verbally assisting me, explaining my options, or asking for the materials. She then spouted off a price and stared at me to indicate I should take out my payment.
When I pulled out my credit card, she rolled her eyes and pointed to a sign that indicated a minimum purchase to run CCs. Now, I am not complaining about the minimum purchase requirement. I understand that; however, I am complaining about the appalling customer service at this store. The woman working (who I think is also the owner) was downright rude to me for absolutely no good reason.
In the future, I will use other services or will visit a different UPS store.

I went in for notary service and was promptly helped and received great service. I then accidentally left my license behind; however, I didn’t realize this until several days later. I also wasn’t sure I had left my license at the UPS store since several days went by before I realized I had lost it. Today my license was delivered to my home. The owner of the store (Jarese) found it and mailed it to me. That is beyond the call of duty and just awesome! I will exclusively use UPS (and Jarese’s store) for all my shipping/​copying needs from now on. Thanks again!

The store owner was very helpful and assisted me when I was in a shipping bind as a result of being let down by UPS itself. I needed to get packages out that day, and this store made it happen. She was very nice and explained the options to me. It seems like there are other services offered too, like faxing and mailbox services.

I went in on a busy (snowy/​wet/​cold) Saturday afternoon to overnight a very important present. The lady (owner Jarese) was kind and told me her pick up had already left and directed me to a UPS location around the corner that still had a scheduled pick up coming. Not everyone would be so kind to direct me in this city such as her. She is honest and someone decent to do business with. I recommend this place!

I asked the guy if I could have a letter notarized. He paused, said «I s’pose so,» and I waited for the smile that would indicate that he was joking. No smile. That’s okay; he notarized my document with no fuss and charged me a dollar, and I went on my way. Success.

Very quick, friendly and efficient service. It’s a small store but they get the job done right!

I am not reviewing the price of service that UPS charges, I am only reviewing the quality of service, the friendliness of the staff and the location itself.
The staff is very friendly. They always greet me politely when I enter, which usually includes a smile. That is a nice change from entering just about any post office in the Chicago. They recognize me and have my info in their system, which always speeds up the process. The store is small, but clean, and they usually have a little bowl of sweets for you while you wait. They do a nice job of packing things up and I they have helped m out without comment the one time I did have a problem.
I also like the location. It is directly outside my train stop and a few blocks from my office. I will continue to use their shop, regardless of whether their prices are somewhat higher than other places.

UPS isn’t usually the type of store that I would write a review for, however, I am an avid online shopper and have gone in many times to deal with shipping returns since this store is right by my office, and each time think how great the service is. Nothing over the top, just really good service without a single thing to ever complain about. This is just a little store, but most of the time when I go anywhere to ship anything I have a terrible experience with customer service (cough, USPS, cough). At this UPS store the woman (who I believe is also the manager of the store) is always very kind and quick to help me. Every transaction I have done there has been quick and easy — no fuss.

Okay, can’t even make this up: to send a 2.2 lb package to Woodland Hills, California, overnight at this place they wanted over $ 150.00. Fed Ex wanted $ 20 bucks and the Post Office wanted $ 10.70 for second day. I went Postal.
While I know the employees don’t set the price of the shipping, it would have been nice if the chunky lady behind the counter would have a) stopped eating her lunch long enough to answer my questions. b) not editorialized on the contents of my package c) at least gotten off her ass to pretend to help instead of barking at the guy who was actually doing something.
End of rant.