The UPS Store

If you can, avoid going to this place. The employee is slow as slow can be. She could easily multitask but doesn’t seem to care. Again, avoid this place whenever possible.

TOTAL RIP OFF. Really Unimpressed by the service offered here. My main complaint is that, according to the lady working there one Saturday, UPS CHARGES $ 3+ PER PAGE to print a simple piece of paper *if* it has their shipping label info on it. If the same paper and ink are used to print anything else, it’s only 9 to 15 PENNIES.
So, don’t waste your money and time being ripped off here. Print out for about 9cents elsewhere, instead of $ 3 per page here.
Additionally, my entire experience was poor. I walked in, got no greeting. Looked around. Saw someone on the one computer and hoped that was the «printing area» I had called to ask about earlier that day. I had to ask «Do I wait in line here? … Do I just use the computer, or do I need to pay first? … What browser etc should I access to get to my email to print a page?» I received answers as if I should’ve known where everything was and how it worked. There was no signage, it was like someone’s home office. And yet, after asking all these questions, including the price per page printed, on the phone, before I even came down there, I was still surprised…
The customer service agent was an older lady who only told me *during printing*: «Oh, are you printing one of our shipping labels? Then it’s $ 3». I asked how that was justified and just got «We’ve always charged that». Don’t you think you should have mentioned that on the phone? What do you think people are coming to *THE UPS STORE* to print anyway? Probably a fairly decent chance it might be a … UPS SHIPPING LABEL.
They should have their prices for all to see, or have people agree to their price BEFORE printing. Misleading and Nickel and diming to surprise people with it on location.
Furthermore, I brought my own box and my own tape, and when I tried to tape my own label to the box (it’s not rocket science — I got this), the lady took my tape from my hands without asking and started *showing me how to use a tape dispenser*. I took it back from her and she said «Oh there you go, you got it». Gee, thanks Ma. Weird place. Would never come back. Rip off. Just dropping off a UPS package to be picked up? Go to The Coffee Shop on Devon and Sheridan instead. It’s free and friendly. Check my other reviews, I don’t usually leave negative reviews, but this place is the pits.

The guy is pretty rude. He treats older people way better. The lady is great, I would have rated one star but since she helped half way through and was nice.

This place is amazing– friendly, helpful staff, and I’ve never had much of any type of wait. Staff always do a really good job of explaining things, and helping me find the cheapest options.

Lynn is the best! Always super helpful and helps me to find the cheapest shipping possible for my items. I hate going anywhere else!

I think the people working there are really nice and helpful! Thank you, James, for your patience and humor, and a lady of whom I should ask for he name really helping me solved the problem and made me assure about my package. You are experts!

I hate that the closest UPS store near me has terrible service and that the owner is extremely cheap. Others have mentioned the extravagant charges for simple, inexpensive items. They also have long wait times. Today, I was waiting when there was a girl behind the counter just pushing papers around. Today, I called them to see if they had resume paper. The woman on the phone confirmed with the owner, yes — white and ivory. Ok, so I get there, and I asked them how much a sheet was. The owner said .40 cents a sheet — the same as if we were printing on a sheet for you. I told the owner, this is a very expensive sheet of paper, and why didn’t you tell me this when I called. I clearly called for sheets of paper NOT printing on that paper. She didn’t answer. I would have bought 20 sheets of paper if she gave me a discount since I was just buying the paper. But, instead, I just bought 5 pieces (the exact amount I needed at the moment.) The owner would have made more money had she given me a discount. I will not buy anything at that UPS store again. If I have to drop off ups packages that have a pre-​paid label, fine.

This location charges for tape at 50 cents for 6″ of tape and I was like you must be kidding, this store gets a huge fail on customer service and they were not even friendly about it… you are in the shipping business and its about customer service and I will not be using your business in the future. If you go to them make sure you don’t require any assistance from them, because they are going to nickel and dime you.

This UPS store has a public notary and free pens. They mail both USPS and UPS and have a drop off for UPS items if they are pre-​stickered. One plus of the store is it seems like they have free parking right in front, but I could be wrong about that. I choose to go to this store instead of the USPS store down the street although you have to pay more it is worth the extra not to deal with some of the problems at the USPS. I think this store isn’t terrible but maybe a little slow or ho-​hum but that is okay. I’ve never had a problem with anything I’ve mailed from here so that is a total check-​plus on their record. Good lighting and office supplies as well as a working copy-​machine.

I use this location to ship out packages maybe a couple times a month. I’ve always had good experinces and my packages have always made it safe and sound. I had heard that you can take your old AT&T cable equiptment to a UPS store (instead of to an AT&T location) and they provided me with a list of all of the equiptment they accept and shipped everything out to AT&T for free. I know they have an agreement with AT&T, but they still handled the whole thing really well.
I’m kind of surprised when I read the reviews on here. I mean, yeah… every once in a while the employees don’t look like they’re not at their favorite place in the world, but I’ve always been nice and patient to them, and received the same treatment in return. Most importantly — all of my packages have always arrived safely and on time.

My experiences have been completely mixed here — I’ve had a lady go out of her way to help me out with a notary issue I had and make sure everything was resolved well. She alone is the reason this store is receiving any stars. That being said, there are times I feel like I am an inconvenience for setting foot in the store. Aside from the woman who works there, every other employee I’ve worked with seems to do the absolute minimum begrudgingly. Meh — all in all, if you want something done (for me: shipping, and occasional notarizing) it WILL get done correctly… and that’s all I could ever really ask for in the end. If you don’t mind the whole «customer service» aspect of a business and just want the job done, stop on in.

I really should try to diversify my reviews and actually weigh in on a place I don’t hate, one of these days. That day will not be today. Holy blank. Do yourself a favor and avoid this location. I had an envelope to ship out, so I stopped by there this afternoon. I walked in and the employee begrudgingly appeared from the back room and lazily asked if I needed anything. I said I needed a shipping envelope. He pointed to the back wall and said «they’re right there, right where you were looking,» and disappeared into the back room again. They were just plain envelopes, so I explained I needed a UPS envelope. He came back out and said «well that’s what you were supposed to say ma’am, instead of just saying you needed an envelope and walking away, how would I know you need a UPS envelope unless you say that?» All of this in the rudest, most condescending tone. I was completely caught off guard. This came out of absolutely NOWHERE. I said I didn’t see any reason for him to be so rude. He then went off on a rant about how he wasn’t be rude, yelling nonstop about what’s rude and what’s not, and that I don’t know what I’m talking about, and that he is not currently nor has he ever been rude. This guy was out of his mind. I seriously could not get a word in edgewise and just could not believe the craziness that was happening in front of me. I took my things and said never mind, I’ll go somewhere else. I went straight to the location at Clark and Berwyn and they had my envelope all good to go in about 3 minutes, without even having a meltdown.