The UPS Store

I had some forms to print off a zip drive. First, I went to Kinko’s. They were charging $ 0.13/page. That seemed like too much. I decided to go to the UPS Store, like I have done in the past to print documents. There was a new automated process in this store, where a customer swipes a payment card and to operate a computer to print their documents. I was confused about the message appearing on the screen. There was a minimum amount required for the printing services. I asked a person working there for help, he said to click on the menu to get started and it would work. The message on the screen stated that black and white copies were priced at $ 0.10/page.
After I printed out 13 pages, the receipt charged my credit card $ 3.21 for this job. The actual price of this job was $ 0.25/per copy, not $ 0.10/page. Unknown to me, this UPS Store charged an additional fee to «rent» their computer to print these pages. After vehemently complaining to the people working in this store, I get this stupid look from people inside that store and was told there is a rental fee to use their computer to print out the documents.
This was not explained to me before I started this process by the people working there after I had asked for help. There was a little 3″ x 3″ placard on the side of the work station that displayed this information in ½″ print. I doubt that many people would ever notice this tiny little sign or are aware of this. I have come to this store in the past and this unlike any experience I had ever had there.
I can’t tell you how pissed off I am right now. I really wish that I wound have ripped off the device that sweeps your credit card from the work station and thrown it at the employees working there to display my anger. There is nothing is worse than being ripped off by a group of stupid, lazy, dishonest people. What a horrible way to treat a customer and a total rip off. I urge people to go to one of their competitors and avoid this place, if possible.

I went to the post office on California today and walked right back out when I saw the line and knew it would be a tough 20 mins and $ 13. Drove over here and for $ 17 and a lot of nice people willing to help I sent my eBay package and was in an out in 5 mins. Basically never going to the post office again to save $ 5 for the hassle. Customer service is a weird thing and they have it down pat.

Have to write another great review of this UPS location. Today I want to mention Nicki who has been very helpful to me from the first time I came in. She is friendly, positive, and puts full energy into her job as do most of the employees here. The place is alive! I’m lucky to live nearby and not need to use the parking lot which is a ticket/​boot trap. Drivers beware!
Happy Holidays to these «peeps» — it’s a pleasure to do business with them —

This UPS office is on it! Helpful, proactive in being helpful, and very friendly. The contrast between them and the Wicker Park Post Office is jaw dropping… yes. I give the Post Office one star, barely twinkling, — perhaps exploded long ago and the illusion of light is still limping in.
Today Greg was very helpful, and I will continue to write reviews for anyone there that exemplifies this refreshingly super service.

Professional staff. Super helpful. Greg and Niki are fantastic as well as rest of staff. Come here for a quick and good experience. Very friendly.

Nikki, Greg, and Andrew are my three favorite people to visit in Bucktown! Keep up the good work. This UPS store rules;)

TERRIBLE customer service. I sent something certified and never got my certification notice. They charged me $ 15 for this & blamed it on the post office. After arguing with the manager with her jeans hanging down below her exposed stressed out thong, they let me argue with another manager, perhaps the owner, who could care less. What a rip off. This place makes going downtown to UPS for service and waiting in line for an hour seem like a good time.

This store is wonderful. All of the workers are always friendly and happy to help. The parking here just sucks. It’s scary. Not sure what the resolution is but it probably hinders business. I did learn today they are open until 4pm on Saturday — I didn’t know that — and the do laminating there. So that cool. I’ll be back!

The service at this UPS store is SO stellar, I just had to write them a review!
My husband and I have had a band, but alas no printer, for years. This UPS store has been my husbands printing center for all things band-​related. He has raved to me about the level of customer service at this particular store on many occasion, and I have had nothing but above-​and-​beyond experiences myself.
They are so nice, helpful, and here’s the best part – very sincere. Positive attitudes go a lonnnnnng way!
My husband has had so many positive experiences and mentioned Andrew and Nikki (sp?) by name. Seriously, who knows the names of their local UPS guys?! That’s how great they are!
I just called to see if my package had been delivered to their UPS Access Point, and Andrew was kind enough to search for me. Even though it too early for the package to have arrived, he still looked!
Bottom line– Best customer service in town.

Tom and the rest of the crew are a true asset to Bucktown. They all go above and beyond to help with all aspects of the store and are very friendly to all who patronize the shop.

These guys are so friendly, so laid back. Always excellent customer service. And they even have a candy bowl. The one guy (with red hair) who has been there forever even gave me a music tip (thanks for AM Taxi, love them!). They always hold the door open when I am coming in with the stroller, they always help me with my boxes to the car, and they always have a friendly positive attitude. Keep up the good work guys!

Pleasant and caring staff. Really helpful people. Niki for one is dedicated to the task at hand and so pleasant to work with. She patiently helped design and redesign our business cards. No complaints when we kept changing fonts, designs and colors. Why can’t all businesses make their customers feel important? This group does.

This UPS Store was okay. An employee answered the phone when I called and politely and professionally provided the information requested. Their parking lot was easily accessible in front. It was a little busy when I arrived. The employees graciously allowed a customer to use their restroom. When it was my turn, they taped my box closed for me and gave me a permanent marker to write on the outside of it. They checked my package in for one of their post office box patrons so that I did not have to pay for shipping.

They truly go above and beyond. I do a lot of custom menu printing here as well as have a box to receive packages. The staff is all very helpful and they treat you like family.

Go here for all of your printing/​shipping needs. These guys rock, they sincerely care. I had an end of day crisis and they quickly jumped in to help — fast on their feet. completely saved the day without hesitation.

I’ve been going to this place for years and liken it to the barbershop in the old days. Its not a place you seek out social interaction, but you often leave thinking, wow, that was a fine conversation I just had. Now sometimes they are busy or the fun people have the day off. But for those days there is the free candy dish.
They are not the cheapest. If you want cheap, go down the street to the post office at Milwaukee and Ashland in the Jewel/​Kmart shopping center. Then wait forever in line and suffer through the mean, unsmiling, slow, staff who really doesn’t care if you get your package mailed or not. If that is worth the 3 dollars you save, you seriously have an unhealthy relationship with money.
go punk rock!

This place is pretty hilarious. I walked in with a giant Zappos box and the guy behind the counter, who was blaring some jam band music proclaimed «WHOAAA THAT’S A BIG ZAPPOS BOX!!» It was pretty funny. Anyway, it’s like that here. Kind of a Colorado ski shop vibe. Everyone seems in a good mood and otherwise it’s a shipping place like any other, so I guess why not come here where the people are pretty cool and the music is jammin.

Im absolutely convinced the other reviews on here are fake. This store is the worst — they always costs twice as much as quotes online and the staff is super rude. Recently went to ship a package, and i gave the guy the address i wanted to ship to on the packing slip. He requested i read it out to him even though it was right in front of him. He got very pissy when i refused as i was looking up an address for my second package.
When i was walking out, i heard the employee say «F that Guy». Seriously? Thats how you treat customers? F this store, i am never coming back.

Super fast with prepaid packages, it’s sent and I have a receipt and delivery date in about fifteen seconds. Friendly staff.

Seems a bit weird to love a UPS Store, but hell, I love this one. I wandered in one day to buy a box to ship random items (not yet purchased) to the UK. When I explained what I needed shipped («a large box of Goldfish crackers, Crystal Light, Easy Mac and a few other random US treats), the customer service rep laughed and offered me a box while explaining that although it might be bigger than needed, she could cut it down to the perfect size once it was packed. The box was cheap… and I headed to Dominics to buy goodies for my UK buddy.
Two days later, I returned to the store with the box full of treats. The customer service rep weighed the box and said «to tell ya the truth, you’ll get a better price if you ship via the usps. I’ll cut down the box to the right size, tape it up and give you a customs form though so that you’ll have everything you need before you get to the post office.» Ummmm, seriously? Thank you awesome honest dude.
The post office price was cheaper and service definitely not as nice, so I will be heading to this store for all my future domestic shipping needs.
Beyond shipping needs… this store also has bday, anniversary, etc cards. Not lame Hallmark brand, but funny laugh-​out-​loud kinda stuff!