The UPS Store

I called ahead and described my need for thank you notes and envelopes. I emailed a picture of the text and the size card I required. I was told «no problem». Got to the store after fighting rush hour Friday traffic to find they do not carry the appropriate size envelope. I could not have been more clear in my requirements. Went to the Office Depot a block away and they took care of my needs immediately and likely at a much lower price.

If you enjoy poor customer service I would highly recommend this store to you. I walked in and I need a couple of black and white print jobs that needed to get done and I waited at the front counter until my prints were finished but the entire time an African American woman and a Caucasian male were just joking around the entire time. I don’t expect for either of them to obviously sit there and have a conversation with me but at least look professional and pretend you’re doing your job. I learned my lesson and went to a different UPS store. It was on Halsted and the man to go to is Carlos! Maybe this store should learn from him.

After about the hundredth time of coming home from the UPS store at 301 W. Grand and saying to my husband, «That UPS store has the best customer service!», I figured it was about time to write them a rave review. In our modern times it is easy to think that good customer service is dead. So often we settle for the bare minimum and in many cases service that is just plain awful. It is as if we have just accepted the fact that good customer service is something from a long lost era, only to be remembered fondly with the likes of the milkman and doctors who make house calls. For this reason, doing business at the Grand Ave UPS store is so refreshing. We live about two blocks away and make frequent visits to return items purchased from Amazon. Upon walking in the door you are usually greeted by some cookies or sweets out on the counter for customers. The employees are always extremely pleasant, personable and helpful. I am always in and out in no time with a smile on my face. Thank you to everyone at this UPS location for reminding us that good customer service doesn’t have to be a thing of the past.

By far the BEST UPS Store in the city!
George and his team are amazing all year around and provide outstanding service to anybody walking in their store.
HIghly recommend this location!
Keep up the good work UPS River North!

Wow, super nice. I bought some moving boxes and the salesman carted them across the street for me in the freezing cold. Very helpful, very friendly. No wonder there are such good Unilocal reviews.

I tried this UPS store based on the other reviews on Unilocal,and I wasn’t disappointed! It is out of the way from my office, but it is also open early (7am). I brought my Christmas packages there in two groups and they were packed (and delivered) efficiently. The people in the store are nice and friendly (even let me in early when I arrived before 7am). They have earned my business going forward!

Hands down the best UPS store in the city. I ship large artwork on a regular basis, and the costs, naturally, can add up quickly. In the past, I have had to either pass the extra costs onto my customers (you can imagine how much they liked that) or take the financial hit myself. The owner of this location (and his incredibly friendly + helpful team) has worked with me on several occasions to find creative, less expensive, yet still professional + safe shipping methods for my pieces to ship.
The fact that they are open on Sundays has saved my life more than once, too!
Love love love. Thank you guys, for helping small businesses like Más+Millie look good

Came to this ups store just because of previous reviews and I cannot agree more. The service is perfect.

I will always trust George with my package. The handling of my delicate goods was professional and relieved my stress. He is patient and willing to take the time to make his customers feel comfortable. In the end I was very happy and would recommend this location to anyone who is in the area looking for courteous service and worry free processing. A+

Great attitude presented by the woman running the show at this location. I had to ask her a few questions and everything was fast and easy.
I hopped onto a computer, printed a few things, and my card was correctly charged. If you know how a computer works, I recommend the self-​service computer island to handle all of your printing needs.

George was the nicest guy despite having the phone ringing and someone at the copy machine! Prompt, friendly service and some badass opera arias playing to boot, I’ll definitely be making this my UPS store by the office instead of the one on Wells at Lake where they give marginal service.

Did some shopping around looking for a good price on printing some color copies that I needed the same day. Staff was very friendly… price was best deal I found after calling 3 or 4 other local places… and the job was completed within 30 minutes and ready for pickup.
Definitely would use this UPS Store again and recommend them to anyone looking for great service.

I have a UPS store 1 block from my house in Gold Coast and I would rather take public transportation 1 mile south in the frozen tundra to this River North location just because of the pure joy and customer satisfaction I will receive from the staff. Not to mention, did you know that this is the only UPS in the area that prints custom sized photography?
DO NOT WASTE YOUR TIME going to the crap Walgreen’s counter or GOD FORBID the FedEx Kinko’s on 1201 North Dearborn Street, (where the staff just looks at you with a hazy glaze over their eyes when you ask them to help you with something outside of the norm). George was quick, clean, professional, and offered numerous suggestions to customize my order just the way I wanted it! No other location was able to give me what I needed, nor did they even have a care to try. This kind of customer service is what this world needs more of.

Friendly service and I’m pretty sure they have the latest drop off available in the city for a ups store at 9pm.

George & Dan hooked it up for me & my friends last night! Thank you for the amazing service! The best customer service from UPS I have ever received in my life!

I am so glad that I stumbled across this UPS store that has late hours to accommodate customers’ need. As I was juggling with 6 big return packages on a rainy night, George brought the big dolly and helped me unload. It was very nice of him and I will surely be back in the future. Highly recommended!

I love this store! George is absolutely amazing and I love the paint choices! There is a large air vent is painted a beautiful blue to match the branding of UPS and it reminds me of a loft that I lived in where the vents were painted and gave the space more character. Love the space! And love George!

I cannot say enough positive praise for this business and the people behind it. If you have not visited the UPS store at Grand/​Franklin yet, do yourself a favor. Even if you have no business to conduct — pop in to say hi to George and his mom and see about their services. They print and ship with such elevated customer service and professionalism that it makes you feel glad you came. It is a pleasure to patronize this store. This area needed a UPS desperately. This place is the opposite of the Post Office on Dearborn. George will even take your letters and envelopes because USPS does a pick up on their way to the main branch to sort. Love this business!

This is a new UPS store, and the only one in River North. The hours are great – much better than most UPS stores. Even better is the service – especially compared to the River North Fed Ex store, which treats customers like annoyances. UPS stores are family-​owned and operated. In this store’s case, George, and his family, are dedicated to delivering personalized, friendly, customer service. I recommend this store for all of your shipping, basic copying, and mailbox needs.

George Anagnostopoulos is the owner of this newest UPS Store in River North. He is super friendly and efficient, and importantly, very caring. I saved myself a trip to the post office because George was able to ship 4 packages via media mail. Along with many shipping options, he also carries supplies. I’m so happy they’ve entered our neighborhood.