Thybony Paints

They know what they’re doing. They also make sure you’re buying the right tools to go with the paints and varnishes you’re buying. This is a real paint store.

These guys were super nice and attentive, very prompt and fair. Mixed up several colors for us and fixed a misorder (my fault) over the phone with no complaint. Truly excellent service. Genuine Benjamin Moore paints and great advice.

I had a touch up for a customer who gave me a can of the (all dried up) original paint. The label was torn & incomplete. I also brought a piece of woodwork that sat in the sun with the original paint for 5 years. Yon (sounds like John w/​a Y) went put some significant effort into matching the paint so my customer would be happy. He was, I was, & I’m sure you will be. As a personal note to guys who feel they need to have input in the color choice she is agonizing over… When someone walks through the front door, if things look ugly, they won’t blame you. Just let her paint it whatever color she wants. As a personal note to girls who think we can tell the difference between minute shades of random pastel, they all look the same to us. Just pick a color & go with it.

Had an up-​and-​down experience with these guys; but the way they dealt with it was very reassuring and overall deserves a good rating. We had three visits the first for a consultation, the second to purchase, and the third to fix the incorrect purchase. The consultation was very helpful, but when we came to purchase it was a different set of employees who gave us different information than the first and we ended up buying paint that was more expensive and not zero-​VOC, which our painter pointed out to us. We were quite frustrated about this, but when we went back and discussed it with the manager he fixed everything on the spot, including letting us return custom-​mixed paint (which I think is unheard of), replace it with zero-​VOC paint, and save us about $ 200. So basically, not the smoothest experience, but in the end we were very impressed by the effort made to give us what we needed so we’ll definitely be going back and would recommend to anyone.

This is a fantastic paint store where they have genuine Benjamin Moore paint, staffed by people who actually KNOW about tinting paint.
They gave me good advice to help get the exact color I wanted (a smidge different from what was on the chip I had). The person mixing the paint for me also suggested using a different base than I had in mind because it would hold up better to grimy fingers (I had my one-​year-​old with me).
He even carried my 4 gallons of paint out to my car and put them in the trunk, without my even having to ask. I will never go to another paint store again.

I use this place a couple times a year when I’m working on various theatre projects.
The service is occassionally a little distracted — I suspect they might be slight understaffed and spread too thin for the amount of work they get in there… and you do have to wait a while for most orders (better to order your paint and come back for it later, if you have more than one can).
Will continue to use them!

this place is awesome. it’s a real paint store, with people who have actual knowledge of paint. home depot serves its purpose for me as a small business owner when it comes to purchasing larger quantities of items such as a semi-​decent grade 5 gallon buckets of primer and what not, but when i actually need a nice product to put over that (90% of the time) i drive on over to thybony.
i’m notorious for bringing them the most random materials (bolt heads, scrap pieces of wood, hunks of metal) with intent to get their colors matched. they’ve always matched it. by eye — no fancy machine that doesn’t even work like home depot/​lowes/​etc. only tried something like this once at home depot, and they were like, «uhh. it doesn’t fit in our color match machine». they’re useless. the guys over at thybony almost seem excited to accept the task of matching my random requests.
if you need good paint, come to this place. if you need some honest advice, come to this place. you may need to walk in and make it known that you need help, cause even though the store is empty, they’re filling the seemingly endless stream of orders that are called in by contractors to pickup.

Terrible service. I stood and waited for 15 minutes this morning and was summarily ignored, even though they had plenty of guys working there, and not all of them were busy. I almost stormed into the manager’s office to complain, but I knew I would get really upset and it didn’t seem worth it. Why let the a**holes win?
The other time I was in there they tried to talk me out of what I wanted to buy and then said they couldn’t mix paint for me because they were closing soon. How long does it take to mix one can of paint? 3 minutes?
Stay away. Try Home Depot or Crafty Beaver instead.

As a contractor, it’s nice to find a place that carries spray paint and lacquer in the city for quick jobs. That alone makes for 4 stars!

–FORMERLY ON ELSTON AVE.–
For me to write a 5-​star review, I have to be wowed. I was. I’m just a casual residential, my-​own-​unit painter. For the entirety of my days, whenever I’ve needed paint, I’ve gone to a big-​box retailer. Get the color cards, pick something out, figure out quantity, pick a sheen then tell the guy or gal what I want. Out of curiosity I went to Thybony. I won’t be going to a big box for paint ever again if I have any choice in the matter.
I give Thybony 5 stars, because of the level of technical knowledge of paint (this one is composed of XXXX and you’ll get more coverage, but it’ll cost you more.)
They are honest and not looking to upsell you on everything. (however, you can also get that in XXX brand, which is owned by Benjamin Moore, and will cost you a little bit less.)
If I have ideas, they’ll let me know how well a paint will work for a given application.
And to top it off, the prices are competitive with the big boxes. (which I’m surprised by the «Benjamin sells for more» banner facing Kimball that Home Depot put up. Only the ignorant will believe that.)
Service, price, technical knowledge. Of all the retail and business-​to-​business places I’ve dealt with, it is a pleasure dealing with these guys. They’ve earned it from me.