TriView

I’ve had the pleasure working with Matt Dorsch and Bill Dunkley at TriView, professionally as a mortgage lender. They both have managed several buildings that I’ve worked with them on, and they’re extremely knowledgeable, helpful, timely in response, and kind. I’ve had some awful experiences with other property management companies, but TriView has been hands down the best to work with from my experiences with Matt and Bill.
I also now live in a building that Bill Dunkley manages. The building has been going through a lot of construction, sales, renovations, etc. Bill has been extremely patient and understanding with the existing unit owners’ issues and considering all the work that’s gone on in this condo, Bill has managed it all flawlessly and makes our condo a GREAT community because of his work.

Slow to respond. Contentious when there is a problem. Use cheap fixes by average contractors. We were a smaller building and they made it known we were not a priority.

Let me tell you what kind of shady mcshade operation this is.
I’ve been a tenant at my apartment for 7 years. Never paid rent late, never a complaint from my neighbors. Zero issues. The owner of the building managed it for the first 5 years and he was great. He made the poor choice to hire TriView 2 years ago and it’s been hell ever since.
Things TriView effed up in just 2 years:
1. Bathroom ceiling collapsed from water retention. Took them over a week to patch it. I’m talking there was a 3×3 foot hole in my ceiling with mold and dirt and stuff falling on your head if you had to use the toilet. Oh and they asked me to clean up the drywall and crap that fell myself. I said thanks but no thanks.
2. We went on vacation. They entered our unit without notice AND left the door unlocked. For like, a week.
3. Found mold growing on walls, under bed and in closet. They refused to find the source of the mold, which meant my apartment insurance would not cover the $ 6000 we lost consequently. We had to get rid of all of the furniture, shoes and clothes in the room. Ever since that, I’ve had difficulty breathing at home. Which brings me to number 4…
4. Asked for them to simply clean the air ducts because it hadn’t been done in 7 years and the doctors thought it would help. Three weeks later, we were notified they won’t renew our lease. Neato.
Still deciding if I want to take legal action or if I’m just glad to be done with them. They are everything wrong with Logan Square right now. Blood sucking, opportunistic choads that do the very minimum they can get away with.
Tri-​View, don’t bother responding to this with your generic, «we’ll use this as a learning opportunity» BS. You– specifically Shana, didn’t even have the decency to provide the reason for not renewing. And let’s be honest. it’s because I asked you to clean the ducts. Keep it classy, Tri-​View.

This would have been a 1 star rating if not for Daniel Rosenfield. I’ve been renting an apartment through Triview for 2+ years now and the list of issues with their responsiveness, follow-​through, etc. was getting pretty outrageous, but then Daniel came along and I can honestly say that I’ve never worked with a building manager who comes even close to this guy. It’s tempting to give a 5 star rating, but I have very little faith that things will run so smoothly if he takes off and I have to work with someone else.

We had a not so good experience but once we mentioned the problem, the company immediately addressed the issue and corrected the problem. We definitely recommend TriView and Nathan and his team!

Beyond disappointed in this company! They have dragged their feet on every work order we have placed in our apartment and haven’t actually fixed any of the problems.
We moved in June 1^st and placed a work order for our shower faucet which constantly dripped. Three visits over the course of 4 months and still no solution. Finally a plumber came to fix it, but left a large hole in our shower. I immediately called triview and left a message but no one returned my phone call. I have also placed a work order but have not heard back. The hole has been there since September 15^th and it is now October 14^th. I would never recommend this company to anyone, they don’t care about their tenants or the condition of their properties.

My review for this company is based off/​and strictly for Tal Haimovitch-​leasing agent. I have not had much encounter with the company as a whole yet.
I had run down to the last few days before my lease ended and I had to find a place fast.
I located a rental on Hot Pads and quickly called the agent Tal. He responded back to me within minutes and was very professional and empathetic with my situation. He was able to show me the apartment within a couple of hours!
Tal went out of his way to help me get the rental and was super positive and friendly! I was always updated with what was happening, the next steps, and responded to quickly. Excellent customer service!
This company should be very happy to have a professional such as Tal working for them. I will definitely refer friends to Tal and would suggest you request to work with him if you are searching!

I wish I could give 0 stars. I could go on but basically, I’ve been trying to get a name placard for my mailbox for over 2 years and a gate opener for the parking lot for over a year. I don’t have a parking spot but there are a couple 15 minute spots meant for unloading. I have helped pay for those areas of the parking lot to be cleaned as they are common areas yet I can’t get to them. The response time at this company is atrocious.

I had about two pages of my bad experience written out. I know most people won’t read it. So I will just say this:
The salesman for TriView was great and made it seem like we were going to have this awesome, renovated apartment. The apartment ended up being in terrible condition — absolutely not ready for anyone to live in. (No AC, leaking pipes, broken doors, etc.) The customer service is extremely difficult to work with and completely ignored half of our maintenance requests.
We were even told by our property manager that «we were handed a piece of s**t.» Living at a TriView property made the last year of my life miserable in terms of being able to come «home» and relax after a long day of work.

I have nothing negative to say about TriView who manages the condominium where I own a unit. In particular, I would like to compliment Matt Dorsch and his assistant, Taylor Freking. Matt has always responded to my questions, concerns, etc. Lately, I have been dealing with Taylor on a numbers of issues and he has always responded promptly and with an answer to my questions. His manner is professional and I always feel that he cares about his clients. He has been most helpful to me and I suspect that he treats all of his clients with respect.

Horrible, just horrible. If I could give it zero stars, I would. As others have said, RENTERS BEWARE! I would never trust my property with this company.
I lived in a condo where I rented a unit from the owner. Triview owns the building. My roommate and I lived in this unit about three years. The place needed so much work. The brick was disintegrating and the grout was breaking apart. The entire time we lived there neither our landlord nor TriView wanted to fix it. They constantly went back and forth until finally an inspector came out and said TriView had to fix it. We would get random knocks on our door from the board wanting to look at the unit.
As a matter of fact, one of my friends was looking in to buying a unit in this building and when we told/​showed her the damage, she decided not to go with TriView.
Our landlord was not the best, to say the least. He refused to fix simple things and anytime we contacted TriView, they said it was a «Tenant-​Owner issue», ie. they weren’t going to do anything.
I will save the horror stories, but share the worst two experiences I had with this company… The first, I had to pay to move out of the building. An elevator fee was required to pad up the elevator (understandable) and then there was a «processing fee». When we asked what the processing fee was for, no one would tell us because we were not the owners of the unit. Furthermore, the staff could not seem to agree on what the amount for the processing fee was. The one lady we had to talk with specifically was so rude and unresponsive. They treated my roommate and I like we were an inconvenience. We specifically requested to have the front gate opened so we could bring our moving truck in, and the day we moved we had to keep calling to get in contact with someone because the gate wasn’t opened.
Needless to say, their communication is horrible. One day I went to throw out our garbage and noticed my bicycle was missing. I told my roommate and she told me she saw one of the TriView maintenance guys removing my bike and that she was already battling TriView to get it back. TriView tried claiming that we did not register/​pay to have my bike stored. When she provided the receipt, they tried saying that we needed to pay again even though we had just paid the money three months prior. TriView never posted a note saying that we needed to pay, they just took the bike. We battled with them for months, MONTHS to get it back. We were guaranteed that we would have the bike by the time we moved out (which was three months later) and they requested time to find out who took the bike and where they took it to. The day we moved out, my bike was still missing. I called TriView, and of coarse their office was closed. I called their «emergency hotline» to tell TriView that my bike was still missing. The lady on the phone basically said that she couldn’t do anything and that she didn’t know anything about my bike. I told her that I was going to file a police report for TriView stealing my bike. Still, she said she couldn’t call anyone. All in all, I did not get my bike back until a month after I moved out.
This company is a joke.

Awful people to deal with. If you can avoid doing business with Triview, do so. I am a current tenant and the other reviews here calling them unresponsive, rude, and condescending are absolutely spot on. My building manager (Dino) acts like even speaking to me is well beneath him and immediately turns every conversation into an argument. They charge extra fees left and right and then demand immediate payment. I’ve had more conversations with my attorney in the last 2 months since I rented with Triview than in the last 2 years –STAY AWAY

My perspective as a former board member of a condo association that used Triview, or still uses them I guess.
I honestly have no basis of comparison with other management companies, so maybe they are all awful. Back story — I owned a condo in a building that was transitioned to this company to run our association, with 20 to 30 units in the building. They took over shortly after I moved in, maybe six months or so. Three months after that, I was somehow talked into being on the association board and ended up as president (lolwut). After nine months of that nonsense, I decided that condos and the associated headaches from other owners in the building (or, in our case, complete lack of interest in anything other than if they could rent their units) just wasn’t for me. So I sold my unit.
As a bunch of novices and first time property owners, I’m not sure the board could have done any better running the building unless it was our full time job, but we were paying Triview somewhere around $ 1000 a month to manage our building. That’s a lot of HOA fees and the reason they went up after I moved in. Here are my beefs:
— Really slow response on a lot of items (like… months), from minor maintenance stuff to big things like water/​ice build up in common areas
— The lawn care service they provided for an extra charge was kind of incompetent unless i harangued them
— They charged arbitrary fees to me upon move out for preparation of documents that I had to help prepare as a member of the condo board. Sigh.
— The HOA payment portal was AWFUL and caused many headaches when people didn’t realise they had fallen behind on one of their assessments.
— A glitch in their system failed to process two months of my HOA payments, which took WEEKS to sort out right as I was listing my unit.
— I’m pretty sure they were completely unfamiliar with the condo declarations for our association and only occasionally referenced them to say no to something
It came to light during a board meeting that people had been sending maintenance complaints to Triview that were never brought to the board to make decisions on. The portal that listed some complaints was never updated. The fees were processed in a gonzo way for late payments that didn’t match the association bylaws and were a pain to get credited.
The crazy part is that I sold my unit a year ago and I’m STILL listed on the Secretary of State page as the president of the board. Thankfully (?) the corporate filing is out of date so if somebody sued the building, I don’t think I’d be involved. I hope not. I’d probably never find out from Triview, but I still email them on the regular, asking them to PLEASE remove me from the corporate filing with the state of Illinois.
I guess I would have been a heck of a lot less annoyed if harassing Triview to do their job hadn’t turned into my job, all while forking over thousands of dollars annually.
Sidenote: Our property manager person, Luci at Triview, was wonderful but very clearly overworked. I can’t imagine how many buildings they had her managing and I don’t envy her workload for a moment.

I have never written a review, but I’ve got plenty to say for this one. Why can’t I give 0 stars??? I have never dealt with a company quite so spectacularly awful. Rude, condescending, unresponsive, slow. Triview, you’re the worst.
Our unit was very old, as were all of the appliances housed within it. Basically everything broke on us, which is bound to happen with normal wear and tear on ancient appliances– but somehow, we were constantly treated like these issues were our fault. It took about three weeks for any minor repair to be dealt with– and only after several email reminders. We basically had to beg to get anything done– but not until management blamed us for any and all issues that came up.
It is amazing the stories these people came up with to get out of fixing issues in our apartment. Oh, there’s feces and bath tissue backed up in both of your showers, and your toilet has been bubbling for 24 hours? «It’s probably rain water.» What???
When a drawer broke in our fridge, they made up some story about how we were missing a drawer on the other side, so they wouldn’t fix it. This was a bold faced LIE, as I evidenced with pictures of our fridge. Basically, this phantom drawer was a weak attempt at avoiding a repair that took them 5 minutes when they finally got around to it.
Now let’s talk about emergencies. Imagine having a completely BROKEN heater on the day that is 15 degrees below zero. In an apartment that is already pretty much made of cardboard. I’m pretty positive anyone would consider this an emergency. I called our landlord 5 times that night– Not one response back. She later emailed my roommate, not me, and what did she say? «Go buy space heaters.» In other words, «You’re on your own.» It took 3 days for them to come and fix it, while we were stuck living in Queen Elsa’s ice castle. No, seriously. Our apartment was 33 degrees. I spent 2 days either huddled in my bed or boiling pots of water to generate some heat. When I heard wind, I felt wind. INSIDE. Thanks for taking your sweet time while we froze, Triview.
Next issue: RATS. As far as I’m concerned, this is kind of an emergency. We were so terrified that none of us would set foot in our apartment for 4 days. According to Triview, rats are not considered an emergency. That’s all well and good– however, if we filed a normal maintenance request, we’d have rodent friends for a month judging by our previous experiences. So, we called the office. Nothing. Voicemails. Nothing. So we called the emergency line. Who else are we supposed to call when no one else answers. Ever??? Then, after hearing nothing from management, I get a call from someone (this is pretty much the first time i have EVER gotten someone on the phone) basically scolding me for using the emergency line. He spoke to me like I was a hysterical 10 year old child. NEWSFLASH– if anyone would ever respond to some other form of communication, we wouldn’t have to call it. Then, we got a snippy email scolding us for the same thing. Ok, message received dude. But since that wasn’t enough, this particular person called my DAD, who lives 10 hours away. I am a graduate student and my dad is my guarantor; however, this IN NO WAY makes me incapable of handling these issues on my own. Are you serious, Triview? You called my father to tattle on me? What is he going to do from Kansas? Naturally my dad shared the viewpoint of a sane person, which I’m convinced is the only reason Triview did anything about the rats in a timely fashion. They came that day, which is the only prompt response I have ever seen. I’m sure it had nothing to do with my requests, because I’m a hysterical and irrational college kid, right?
Last issue: gas leak. Even Triview calls this an emergency. Response: «I think it’ll be fine. Just open a window.» Talk about a brilliant solution. We called People’s Gas, since they actually seem to recognize the urgency of a situation like this. Then Triview yelled at us for not dealing with the situation through them. Obviously.
These people are the furthest thing from professional. If I had to give a ratio of my emails to their responses, it would be 4:1. Then, of course, there’s the whole calling my dad thing, which is by far the most ridiculous excuse for handling an issue that I’ve ever seen. We moved out of our unit managed by Triview months ago, but I’m getting heated all over again just thinking about it.
Condescending. Rude. Unresponsive. Slow. Unsympathetic. Unprofessional. I wouldn’t rent from them again if they were the only management company in Chicago. When they asked if we were going to renew our lease, I actually laughed out loud.

I’ve had Triview manage a condo for just over a year now, and I would recommend them to anyone that doesn’t have enough time to manage a property themselves. I had to relocate for work, wouldn’t be close enough to manage the place myself, and really needed someone to handle all the work managing the place. So far, I really haven’t had to do anything other than send occasional emails for details about the things being fixed.
There was a few hiccups at first (the storage unit key for the property was somehow lost, but they fixed that situation pretty quickly). The fees they charge are very reasonable, and it seems they’re pretty good at keeping properties occupied. Communication with them about details on maintenance charges isn’t quite as fast as I’d prefer, but they do respond.

There’s always a hidden dread in me when it comes to dealing with brokers as a result of previous experiences on different occasions. The problem is, you can’t live without them. Armed with the experience and knowledge, I decided to check for one in Unilocal online and picked the one I felt had the best reviews.
I made an appointment for the following day and was surprised at Tal’s receptive nature and the fact that he was willing to get me what I wanted which included sticking to my budget and being flexible on location. I was impressed at the professional approach that he and his tema used in the whole process and within a day, I was spoiled for choice.
The documentation was also clear and there were no hidden surprises or costs. The next time I need to move to a different location, Triview Property & Investments will be my first choice-​again.

The management is nice BUT, wen it comes to fighting for what’s right TriVew drops the ball on the feet of clients.
I feel the TriVew team is stretched far too thin.

TERRRRIBLE. If I could give TriView 0 stars, I would. The people who work for TriView are extremely rude. I cannot begin to tell you all the crap we dealt with renting an apartment from these people. Michael Chiappetta and Shana Johnson are incompetent. When we first moved in to our place, it was a dump. It was not properly cleaned. I would honestly say that in the year we lived in our apartment, we must have put in about 50 work orders. In one of the worst winters Chicago has ever experienced, we had serious, serious issues with our heat not properly circulating in our apartment. It took them forever to fix this issue. I would never recommend TriView to anyone.

Moe was a huge help in my apartment search when moving to Chicago. I first called in the middle of the US World Cup game, but he still answered and told me what I needed to do to start my search. That was Thursday and by Monday he had lined up five showings. I feel I wasn’t specific with what I needed vs. wanted and was difficult in that regard. I also wasn’t familiar enough with the neighborhoods yet to know where I wanted to live but Moe helped me understand where each part of town was which was very beneficial. I almost chose a place with him, but backed out at the last minute for a place I managed to get with the help of a friend who was moving out.
Overall, I lucked out and found someone I knew, but Moe was a huge help in my apartment search.

Nothing but nice things to say. I had the pleasure of working with Tal Haimovitch to find an apartment. He’s responsive, honest, personable, just an overall great guy. Gave him my criteria and within that day presented several rentals with very detailed information.
Highly recommended connecting with him if you need help finding a place.