United Airlines Petsafe Program

Lousy customer service with poor communication skills. When I was making plans to take my dog with me from LA to Chicago I was told over the phone that I was buying round trip tickets for $ 550. But when I arrived at the airport I was told Petsafe only sells ONE-​WAY tickets and they gouged me another $ 550 for the return flight.

Thank you United.
My 15 and a half year old dog traveled from Caracas to Houston and then from Houston to Phoenix. I was very concerned about the impact of the trip on her health but it was not necessary. Staff in Caracas were very helpful and attentive, they even called to check if she arrived safe and sound.
I do recommend the service. All three stages of the trip were positive and now we are together again.
Thank you.

I have shipped pets via Continental for at least 10 years with no issue, now that it is United, I had a kitten that missed a connecting flight. They made up every excuse in the book until someone said it was a booking error– two cities were transposed in the text. The airway bill is so difficult to understand that I didn’t see it. over 12 hours later and two missed flights, the kitten finally made it but it was a record disaster and embarrassment to me as a breeder who has relied on them over and over. The kitten was supposed to be kenneled in Chicago however, for a kennel, I could not contact them directly to check on his welfare. I should be able to verify the health of my pet and at least communicate with someone on that end. It was hours on the phone for me and no less then a nightmare. PetSafe is a crock of shit and I will never trust United for more than a direct flight in the future. So sad about this!

United Airlines PetSafe program great. Especially working directly with Cheryne Elliott
They might have had a few glitches at the start, maybe from merging with Continental but from dropping off our pet in Maui to her arrival safely in Boston, I can’t say enough about the service.