Universal Health Institute

So I had the office manager, Cory, call me to justify their costs, or as he said «explaining their codes» that they have to use.
Totally wasted my time — I thought he was going to say, «sure we will take off the foam roller 1 minute demonstration $ 86 charge», at least, but no… He just tried to justify the «codes» that they are forced to use for insurance purposes… oh well, I hope it made them feel better about themselves.

I have had hip pain all of my life. I came here on the recommendation of my internist, and it really did do wonders. I had some sessions with Dr. Thoma. I was very happy with my experience, and would definitely go back. She followed up several times to see how things were going, and I knew she was genuinely concerned about my treatmen plan. Worth notig is that they are always pretty flexible with your days/​times to schedule you in.

I had really high hopes. I feel I was completely taken advantage of. Every time I would ask how much a service would cost I was told that they didn’t know how much it would be due to the fact they didn’t know how much insurance would pay. My response was REALLY you have no idea how much an office visit is or an adjustment. So after seeing the doctors there for a grand total of 5 times I get hit with a bill of $ 1800. That’s after insurance. I never expected to have an adjustment cost $ 500. They come across very caring and I was very nieve to believe in this place. The one and only good thing to come out of this place was Collin the herbal guru. He’s amazing. So I paid $ 1800 to find an amazing fellow who is the best I’ve ever worked with in Chinese medicine. Collin is caring & supportive.

DO NOT seek care here! I am a younger Medicare recipient and yet still had to pay out of pocket even though I am unemployed. They get you to pay out of pocket no matter what, despite circumstances, all in the name of «integrated health care». Six months of visits and my back hurts like it has not in a long time. Given my almost 30 years of getting adjusted, I know the difference. In addition, the staff is pretty much out of control on many levels. And, woe to patients who choose to consume dairy, gluten, and other «incorrect» foods… (Do not disclose your dietary habits!)
Throw money away on other things, just not this place.

I have been seeing chiropractors for years but I didn’t start to see real results until I came to UHI. Dr. Thoma (and the whole team) started from the beginning with a metabolic assessment that helped point out imbalances in my body. I modified my diet, began physical therapy, added supplements, and today I feel like a different person. Their chiropractic adjustments are unlike anything I have had before, but they also feel the best. I have had treatment from multiple professionals there and I don;t have a complaint about any of them. Truly a top notch team, I would recommend them to anyone!

There’s no way to fully express my gratitude and astonishment regarding the work done at this facility. Everyone I have dealt with here is extremely knowledgeable, capable, professional and welcoming. Thank you to Dr. Thoma, Bill and everyone at UHI.

I have had a physical therapy once for a problem with my shin splint after a race I did a few months ago and it started to come back. Other than that, I have never had any chiropractor therapy before. I thought I was healthy enough and some symptoms I had were just normal. When I visited the UHI, I found out that many problems I had, like back and neck pain, are connected to the main problem and it made me feel much stressed. I have only had a several sessions so far, and I already felt the difference. I’m having some adjustment on my hip and some other treatments. Now I feel much better exercising, sleeping, even walking. Both Dr. Thoma and Dr. Case know what they are doing and are very nice. The staff are nice and friendly. I do highly recommend the UHI for their quality service and expertise.

My experience at UHI has been nothing less than spiritual. Sounds ridiculous, but it’s true. I feel more centered, balanced, and have learned so much about my body, health, and nutrition.
I have a lot of trust issues and had already decided that I would never try acupuncture. But when an excruciating jaw pain was effecting my life days at a time, I had no choice to try something new. Collin’s knowledge, openness, and ability to put my mind at ease has made me a firm believer in acupuncture as one of my first options of healing.
Dr. Thoma has been incredible in working with me as I transition into a healthier nutritional plan for my life, and adjusting the tension in my neck, hips, and jaw. She is gentle in her approach, but aggressive in her treatment plan and follow-​up. Just what I need.
Bill and Robe are both great with their massage work. I have a lot of issues with my feet and Bill has not only made my feet loosen up a bit, but has given me a lot of knowledge in proper shoe wear in the gym and running. Robe’s knowledge of the body has helped loosen up my neck and given me helpful tips to stay aware of my tension during my workouts.

UHI is Great and Collin Campbell is absolutely AMAZING! I was recommended to try Acupuncture at UHI from my doc at Northwestern back in May because I was having some issues with not getting my period for 4 months. Definitely felt a little skeptical but thought I would give it a try. I was willing to do anything to not be put on a pill. When I called to make an appointment the UHI staff was sooo helpful and got me in to see Collin right away! I knew nothing about Acupunture or Chinese medicine but felt so comfortable as soon as I met Collin and had a consultation with him to see if he could help? He was sooo friendly, confident, and knowledgable it was unreal! He explained everything in detail and reassured he could help me and he DID! With in 5 weeks my period came back! I would see Collin twice a week in the begining and now I still continue to go once a week because I love what I feel like after a treatment:-) During my consultation and every time before he does Acupunture he feels my pulse and is able to tell how my sleep is to my digestion or if I have been experiencing any pain, anxiety/​depression without a word to figure out your herbal blend if you need one and the area he will perform Acupunture on you. He truly has a gift!!! We all think we take care of our body’s but really our body’s take care of us! When we are «too busy» on the go or stressed with everyday tasks/​work/​relationships our body’s tell us to slow down and take care of ourselves instead of everyone else. When we dont listen it shuts down! AND… thats where Collin comes in! He helps you understand and unblocks/​unlocks anything your mind/​body can’t with Acupunture:-) Every time I leave feeling lighter like a weight has been lifted but strong and grounded with a clear head at the same time:-) After he takes your pulse and puts in the Acupunture needles he lets you rest and clear your mind for 20−30min. Then he will come back in the room and might do a little Moxa or Cupping (pulls out the emotions) (Super cool!!) While you are in a private room relaxing I have to be honest it is very noisy, sometimes too noisy outside with the other services UHI has to offer. Collin will play some meditation music to drown out the noise or you can bring your own music/​headphones like me! The results and the way you feel after recieving Acupunture outweighs the little bit of noise you might hear on a busy day at UHI. One bad thing I noticed is mine and most insurances do not cover Acupunture:(Good thing UHI has a great deal and very resonable prices or you can purchase a package. I recommend the package because after one treatment you will be hooked at how great you feel! I know I was and still am! I hope you listen to your body, or even if nothing is wrong and take the time for yourself to try Collin at UHI! He is the BEST!

I live in Iowa and my first visit with Dr. Case was about 6 years ago regarding an old ankle injury. At the time, I told her that the only time my ankle doesn’t hurt Is when I wear heels. She told me that I need to come back, however I never listened to her. I went home tried other dr. s and chiros for years without any relief. Finally, my orthopedic specialist suggested ankle reconstruction.
I was visiting my dad, and had to use a cane to walk. I told him I had made up my mind to get ankle surgery. My dad wanted me to see Dr. Case first, so I did. When I told her that I can only wear heels, she said «Donna, we had this conversation 6 years ago.» I was amazed! She wasn’t even looking at my file! She told me that I did not need surgery and that she could help me. I saw her, and her associates, Friday, Saturday and Sunday and was almost walking normal in flat heels without limping. I had not worn flip flops in over 20 years! I was ecstatic!
Needless to say I travel back and forth not only to see her, but her associates as they take a collaborative approach. Instead of getting an RX and going to a different PT, the doctors and therapist discuss my case while I am there, which I like a lot! I realize my situation cannot be fixed overnight, but with continual adjustments and therapy I am confident I made the right decision.
My father has been a patient of Dr. Case for over 20 years, and is fantastic shape… he looks 20 years younger than his years and I attribute it, in part, to her holistic approach and total body care.

They don’t return phone calls, after I left three messages for Dr. Case. I purchased a package of 12 acupuncture treatments which didn’t work. They said I needed to give it more time and then to add herbs with the treatment??? Maybe if they had said that after the 5^th or 6^th treatment. You can hear the noise of the chiropractor treatments outside of the room since its an open space with everyone being treated at the same time.

I can’t remember a time when I received better care! The staff is professional and kind, and the environment is welcoming and comfortable. I’d recommend this clinic to anyone and everyone!

I am obsessed with UHI. The entire experience from start to finish on my first visit was a good indication of how impressed I would continue to be with this place. The staff is top notch. Everyone knew my name after only a few visits. I am always greeted with a smile and taken on time for my appointments (if not a few minutes early!). The facilities are clean and personable… it’s like a big family of friends all working to feel better. And HOLY cow, I feel better. I’ve worked with Dr. Ray and Dr. Case, as well as Kevin and Robe in massage therapy. Call it a miracle, call it science, call it anything you want: I feel better. I move better. I never realized that this is how my limbs and head and back could feel… and I DEFINITELY didn’t think I would get my body to this place while talking and laughing with the staff and other patients every day.
I would recommend UHI to anyone. The in-​office experience soothes the soul as much as their services fix the body. Who wouldn’t want to participate in that? Call them ASAP. You won’t regret it.

I love going here for any of my health needs. I have quit a bit of back pain and neck pain from sitting at a desk all day at work. They have really helped me with all my pains through chiropractic adjustments, massage therapy and physical therapy. I started going hear two years ago after I had hip surgery from a fracture. Who has hip surgery at 25? None of my doctors, surgeon or my gp at the time had any idea why I had a hip fracture, but they were only looking at my blood tests, like Vitamin D and calcium levels, and my bone density. Since everything turned out good they didn’t look into any further and just said I shouldn’t run much anymore. At UHI they looked into it more to help me figure out why this had happened. They showed me a lot more on how the body works, how muscles work together and when one muscle isn’t working how that can mess up other parts. It was AMAZING to learn all this about my body, I don’t know all the technical stuff but it was making more sense how my hip fractured. They really educate so you know what is going on with your own body. They also really go through your insurance with you to let you know what is covered and they are very thorough about going through all of it. No doctors office has ever done that before I’m usually guessing what the bill is going to be when they send it out. The best part is everyone is always super friendly.

UHI literally ended my back pain. I know that’s their tagline, but it’s true. Over a few months of massage therapy, physical therapy and chiropractic work, I feel like I have a new, much stronger body. Their small shop means individualized attention and everyone, including the administrative staff, is super friendly and helpful. It’s nice to have a place where they know your name instead of giving you a beeper for the waiting room. Best of all, I was given the tools and knowledge that I need to stay strong after my therapy was finished, and I feel welcome to return for tune-​ups. UHI’s holistic approach is just what I needed for long term improvement (instead of a quick trip to the doc and a scrip for a muscle relaxer). I have two friends who have gone to UHI on my recommendation and loved them. They are also in the BCBS insurance network.

It looks like they modeled it after a cave in Afghanistan. There is no privacy and the AC was broken when I was there. It is not handicap accessible, which is interesting considering it is a health clinic.
Not recommended.

Not trustworthy. No patient privacy, rooms partitioned in middle of the office.