A family member was referred here and given the gigantic brush-off by the staff when they decided they didn’t fit into their cookie-cutter medicine. The residents(one was an orthopedist) were non-responsive and the second one even told my family member that he found nothing but if they said they were experiencing an obviously-manifested symptom that was okay with him. The attending physician was a hard-nosed, unprofessional nightmare to work with who became offended when a referral to Mayo Clinic was requested. My family member was told that they were simply exhibiting greater symptoms of something already diagnosed and brushed off. No patient education was offered in any way, shape, or form. Amazingly when the same individual was seen by the rheumatology team at Cleveland Clinic, they found the symptoms to be significant and this person finally received a diagnosis and an action plan for dealing with the illness. Shame on University Rheumatologists!