Urban Pooch

Emily grooms my little dog there and does a wonderful job! The staff are always friendly and helpful, too.

OK, you NEED to bring your dog here! The facilities are spotless (I got a tour of the back and was very impressed with what they have done.)
The staff is as friendly as can be and they always remember my and my dog’s name.
The store is fun and has everything you could possibly think of — all at reasonable prices.
Most importantly, my dog LOVES coming here. He immediately starts wagging his tail and whining when we reach the block where Urban Pooch is located. Pretty cute. Once in the front door, he then runs right into the back like he can’t wait.
I even tried their other location (specifically built for training), also awesome, but I’ll lie that to another review.
Highly recommended.

Urban Pooch is an amazing store ! The services they offer are such a wide variety for your pet. The groomers do a great job for a very reasonable price. The people who work there are so helpful and truly treat you and your dog excellently ! The store itself has the best dog needs I have ever seen in my life. I will never go anywhere else for whatever I need for my dog !!!

When you are placing the care of your beloved animal in someone else’s hands, you of course want those hands to be knowledgeable, caring, attentive, and professional. This is Urban Pooch.
Here’s the thing… the services they provide are great. The retail shop, the daycare, the boarding, the training, the grooming… we’ve used them all. Top notch, without a doubt. And you know what, those are of course important — and difficult to get right. And they do.
But what’s more important in an establishment like this is, I believe, the staff. Everything else flows from the people who are there. Hire good people, you get a good product. Simple as that.
Everyone here, from the front of house staff to the handlers, from the trainers to the late night attendants, are simply wonderful. Kind, thoughtful, and friendly. Patient, calm, and comforting.
Simply said… every time we drop off our lil’ crazy furball for daycare or grooming or boarding, I know he is in good hands. And I trust them. All else is easy after that.
Thank you to all Urban Pooch employees; we consider you part of our extended puppy family and we couldn’t be happier.
Hot diggity dog!

I love this place!
I have been bringing my dog roamy for daycare past year. I use their shuttle service its so convenient. Roamy always happy when he comes home when danny drops him off.
Sometimes he waits by the door thinking Danny is coming back.
Thanks Jodi Kirk

This place is amazing. We’ve been taking our dog here for grooming, food, supplies, and we’ll very likely use them for doggy daycare. the staff is always friendly and always informative.

I signed my dog up for their beginners obedience training course, and it was so worth it! The trainers are very knowledgeable and are open to answering any questions and addressing any concerns you have about your dog. The staff inside the store are all great as well. Will be back for their intermediate level classes soon!

My Boyfriend and I recently decided to switch daycare facility for our Chihuahua to try out Urban Pooch. We first decided to check out the facility along with the new training facility on damen.
I really liked how they had a room where you can stop by anytime and watch the dogs play. I also liked how they require fecal exam results in addition to the proof of other vaccinations. With recent flu outbreak, I am especially happy to know that all dogs have these requirements. It makes me feel more comfortable for our dog to be around so many other dogs.
We recently had our socialization trial this past Sunday. We knew our dog would be nervous his first time but we figured it was normal. It was a 2 hour socialization trial and I would guess we stayed to watch for about ¾ of the time. Overall I liked how the dogs were treated and how each staff member seemed to have control over each room. Each handler seemed attentive and aware of all the dogs playing. I especially liked how the handlers stepped in between dogs when the play seemed to get a little rough.
Prices seem reasonable compared to the other place I took my dog and they seem much more flexible and offer more services. I look forward to taking our dog for more sessions.

I used to take my dog to Zulu on Lincoln, but she haaaaaated it. She hated going in and the groomer would never get all the soap out of her coat so she’d be gross and dandruffy for weeks after being bathed.
I started taking her to Urban Pooch and a) she doesn’t immediately drag her heels after walking in the front door, b) she seems to actually like the staff — who pay much more attention to her actual needs and personality, and c) she’s cleaner and sheds less as a result of the groomers being fucking awesome at their jobs.

I agree with what so many have written about brining in a small dog and never really seeing her with small dogs when I came in to get her. She was very timid there; when I picked her up she’d most often be sitting in a corner by herself, but they always told me she played and played – I just missed seeing it. One guy finally told me the truth – that she didn’t really interact at all – but seemed ok there.
I’m writing now because I paid multiple times to have her nails trimmed. They always said it went fine, although I never saw much difference. She HATEs having the nails trimmed, which I now know because she won’t let the vet techs near her. So, either they totally lied to me or something traumatic happened to her there.

Self wash has the best dryers all around. Cuts the whole bathing process time by a ton.
Great hours.
It doesn’t smell like urine when you walk in here. That’s a plus.
Everyone is nice.
Parking is good.
I bring a dog aggressive dog and the room is big enough to wash one of that demeanor.
When I first came here I was able to use nail clippers, ear cleaner cologne and teeth cleaner. Then suddenly all that stuff was put away and a sign said employees only. So now I have to ask for that stuff although I was told I could not clip the dog’s nails they had to do it.
I like that they have monitors showing the daycare areas and the window to see the daycare area. Although I commend their cleanliness, all I ever see is staff cleaning. Never once saw anyone interacting with the dogs. I have seen dogs bullying other dogs while they try desperately to find cover with no staff attending to this. I don’t blame the staff. It’s nearly impossible to keep a place with that many dogs as clean as it is and interact at the same time. I do think there are way too many dogs. There is always too many dogs to count. They should really have regulations on that type of thing.

Just to clarify, the reply below from Dylan, the head handler, is completely false. He was not even in the building, much less observing his employees, when I witnessed the described behaviors that made me incredibly uncomfortable.
The handler removing the dog from the bed did NOT walk the dog away from the area. Period. The dog that «suddenly ran by» while the other handler was mopping was already standing by the puddle, not in motion, and had his leg knocked out from under him. Period.
I don’t appreciate being called a liar by someone who wasn’t even there to see it happen. In the 24 hours between the first and second conversations Dylan and I had, his story went from «that’s not behavior we condone or tolerate» to «we don’t see a problem with the handlers’ actions.» As I said, everyone is entitled to their own opinion, including me. I do not believe that to be proper handling, and do not want to subject my dog to that type of treatment. My review is simply requesting that everyone who takes their dog there spends time observing the play areas and make sure that you are comfortable with how employees are behaving and treating your pet.

Dog Training Specific: We scheduled a one on one training with Tillman for our 2 year old male wheaten terrier who was having trouble getting comfortable around children. We couldn’t have been more pleased with the results. Tillman confirmed our dogs fear, identified the best training aid, and began the ground work of getting our dog comfortable with kids. He taught us the skills to continue his work at home and within a couple weeks time, our dog made tremendous strides.
We returned for an additional session which included work with Tillman’s young daughter and further build on our dogs prior success.
I would recommend Tillman and Urban Pooch to all of my friends and family.

For the 4-​legged pooch in your family Urban Pooch is a fantastic place!
I have used Urban Pooch primarily for its dog training, and after going to 2 other trainers previously I must say that Tillman does a fantastic job and is my favorite dog trainer I have used! He is great at training both the dog and also on providing practical tips and methods for me to use as the owner.
My dog was having issues with being overly protective in my house when company came over and Tillman graciously brought his wife and daughter to help my dog train in such scenarios.
Also Tillman recognizes that there are human emotions involved in dog-​training and he gives great advice on how to channel those emotions productively between me and my dog. The pervious trainers I encountered gave advice to this issue with «don’t get mad/​flustered/​frustrated» as if I’m some sort of robot.
Dog training is an ongoing process and no trainer possess some magic potion to alter dog’s behavior instantly — but Tillman does provides me as the owner with the tools to assist in correcting unwanted behavior in my dog. I would absolutely recommend Tillman for any dog training needs that you or your pooch may have!

As a business this is great, but my girlfriend, dog and I walked out of our consultion more confused than when we walked in. We met with Tilman, who no doubt knows his stuff and was the reason we went there, however he seemed to busy to assist us. We got a few answers but in the end it was just a $ 35 conversation. The facility is nice and the dog area looks fun for dogs, but we walked away knowing it wasn’t for us because they have more volume than they can handle. Tilman refered an outside dog walker instead of another Urban pooch trainer which just ended up being another $ 35 conversation. Urban pooch knows it’s stuff and seemed like a great place, but lacked structure delivery and follow up. We went for help with our dog and received nothing. They spoke at us and not to us. We will not go there again.

I’m absolutely thrilled to have found Urban Pooch! I’m new to the area and was in desperate need of a groomer for my 5 pound Maltipoo, Mazzy.
I have to say Urban Pooch was a delight from the very beginning. I brought her in initially to check out the place and was greeted by a very friendly staff. The store is very clean with a nice selection of treats, toys, food and leashes. I was able to make an appointment for a few days later with Emily. She is wonderful! Typically my dog is shy but she immediately took to Emily. Emily was very attentive as to how I wanted her groomed and the haircut was perfect!
It’s such a relief to know Mazzy was in good hands and I will definitely be using them and frequenting their store again! Thank you, Urban Pooch!

Even though this happened in April, I need to get it off my chest.
I needed to board my dog for a week, so I booked a two hour socialization session. My dog didn’t grow up around other dogs. Consequently, he loves people and is kind of baffled when he encounters other dogs. Not aggressive, more confused. I saw about half of the session. It’s a big room with lot of dogs and activity. He stood by himself with his tail down. He tried to engage the handlers, who are aloof as they are the alpha I suppose. He looked anxious about not getting a response. One of the handlers clipped his back paw with his foot while walking to clean up pee and didn’t acknowledge him.
I thought, OK, this isn’t a good match, so I will keep looking.
When I went to the counter to check out, the employee said that my dog «did great»
To my knowledge this guy wasn’t there to observe anything that transpired. I said «no, he didn’t» to which I got no reply
I understand that this is a high volume operation, and a lot of dogs and people come and go, but there is no point in lying when things don’t go swimmingly and I was OK with that that being the case. I did find an in house business that worked for me.
I realize most dogs love to be around other dogs and play, but my dog is reticent.
Be honest. If it doesn’t work, so be it. Drop the script.
Sorry, just felt like we were another potential source of income and that there wasn’t any impetus to be honest about what transpired. That is not customer service to me and feels disingenuous and disrespectful.
If your dog is social and loves being with other dogs, I highly recommend this place. If not, please stay and observe your dog. You are the best judge of how he or she is coping in the play room, not someone who wasn’t there
I have no truck with what happened EXCEPT for being lied to about the outcome of the session. As the person who knows my buddy the best, why would I believe that he «did great» when it is patently obvious that he absolutely did not
By the way, I did email after the session and… crickets

Love Urban Pooch. My dog, Alli, has been going there for about 6 months. She loves the people who work there and her playtime with the dogs. I take her about 5 days/​week. She’s too young to leave alone with some of my crazy work hours. The rooms are clean and I know she is in good hands. There’s a large room for the big dogs and a smaller one for smaller dogs. If you request it they will keep your dog with the small ones if it’s a small dog. Alli gets play
Time with the big dogs. She has big dog attitude in her small bodyEvery person who works there shows outstanding customer service and shows Alli lots of love. I also use the pooch express,(transportation) Danny and Camelia are wonderful as well. The store has a great selection of food, toys, treats, collars, leashes and much more. I tried another daycare when I started looking and Alli came home exhausted and wouldn’t even eat her food. She had an odor to her as well. I had to bathe her it was pretty pungent. URBAN POOCH IS AWESOME. Thank you to everyone who works there

My mom and I absolutely adore this place! My moms dog, Alli goes here everyday for a few hours to get some energy out. From the second we pull up she is excited to go in and say hi to everyone inside and it seems like everyone knows her name which makes you feel at home!
I don’t personally take my dog here since he is currently sick but as soon as he is better I know where to bring him on rainy days to get some energy out. The staff is all very friendly and knowledgeable. We know when we drop Alli off that she is in good hands and that says a lot.
Please, if you love your dog, check this place out! It’s so worth it!
(Also, I just read about people having an issue with bringing small dogs here?! Surprises me… my moms dog is all of 20 pounds and has never had an issue going here, she loves it! We have been going here for about 7 months and you will not find a better place… If I had looked at the reviews and how mixed they were prior to going I’d be skeptical too. Find out for yourself, its worth it.)

Recommend Urban Pooch for grooming, and finding treats.
Do not recommend Urban Pooch for small dogs in daycare. They will be traumatized.
Urban Pooch has a small dog area, that they let big dogs into so the big dogs «socialize» with the little dogs, and bully them. They should have a strict small dogs only area for daycare and not let the big dogs into that space. Took small toy poodle back to Urban Pooch for training, and the poor dog was just scared being in the same room held with the big dogs, that he just cowered in the corner shaking.