The customer service… lack of organization or something needs to change here. They can be accommodating but they can also screw you. They seem to be not well staffed, particularly for holiday weekends which makes no sense. While I understand that emergencies happen, something needs to change. I had an entire day planned for this weekend for someone specials birthday and I get a call 3 days before trying to alter it. At this point, it is entirely too late to schedule somewhere else. I am so far beyond pissed. Business model needs to change. This… on a weekend when there is no way in hell I’m going to be able to make reservations elsewhere because it is Mother’s Day weekend and it’s 3 days before the appointment. Unacceptable.
Jhayla E.
Évaluation du lieu : 4 Chicago, IL
I receieved my very first massage here, it was giving by the owners daughter. Who was very nice and welcoming, I didnt know that it was her daughter until i went to pay for my massage and the owner came out to speak with her and she greated me and asked what I did for a living and was all around really nice. She even offered me a job if I wanted to change from a d. a to a massage therapist since I expressed I had always thought about pursing that. I havent been back only because I have bad time management but I will return simply because of the customer service. The only thing it was really cool in there, considering I was receieving a full body massage I thoyght it wld be warmer but they addressed it and brought me an extra space heater.
Jean R.
Évaluation du lieu : 5 Chicago, IL
I’ve had wonderful massages at Veola’s plus great facials. I didn’t experience any negatives and will return regularly.
Sonya T.
Évaluation du lieu : 4 Chicago, IL
After the last incident, I got a call about 3 weeks ago from the owner and she insisted that I come in for a facial that she would personally administer herself. Reluctantly, I threw on some clothes and made the trek from my place to the spa. She greeted me warmly and told me that we’d have a discussion about what had taken place the last time I tried to book an appointment. This visit was on a Tuesday, which apparently is Veola’s day off; she’d made a special trip just to do my facial. I must say that she knows what she’s doing; I was glowing when I left there and I was sent home with a bag of goodies specifically chosen to maintain that glow. Will I go back? Sure, but only if the owner is there.
Marvin m.
Évaluation du lieu : 5 Chicago, IL
For all of the ingrown hair, zit faced men out encroach on the women’s territory. I have been a customer at Veola’s Day Spa since the day it opened. Veola is one of sweetest people that you would ever want to meet. Her caring nature transmit through her hands. She is the ultimate professional when it comes to skin care. I had black heads, white heads and scattered facial hair. Men deserve to treat ourselves every now and then. I don’t get off too much with manicures so this is my treat. Deep cleansing of my skin, exfoliation and hydration. The unsolicited compliments satisfies me.
Natalie Tasha G.
Évaluation du lieu : 1 Chicago, IL
I will not go back. The owner was dismissive and dishonest. Ms. Veola lost her customer service when she did not want to honor my 100.00 gift card. She turned me away at least two times. When she realized it was indeed her error she never apologized. So I used the gift card but I will never go there again. Aside from this the place had ants. Betty-O’s in Hyde Park is much much better.