Verizon Wireless

I came into this store to upgrade to the iPhone 6, and Rosario was fantastic. He spent HOURS backing up my phone for me (seriously, we had to try three times before it backed up correctly) and he was so patient. It took up so much of his time over a two day period but he was so good about keeping me updated and doing everything he could to troubleshoot it and get it to work. He got it taken care of and my new phone is set up perfectly.
When I was choosing a plan, he clearly explained the options to me (standard plan versus Edge plan) and I ended up switching to a new plan and saving money. He also looked at my data plan and found a way for me to get more data for $ 10 less each month! I felt like he really cared about making sure I got the most bang for my buck.
Rosario is awesome — he went out of his way to make sure I was taken care of, and he also helped show me the new features on my phone. Oh and he helped me fix an issue with my cellular network where I was only getting 3G coverage for some reason. I cannot say enough about him! I would definitely go back to this store.
Also, there is convenient street parking and convenient hours, so that’s a plus!

It’s not a Verizon itself but «premium retailer». They sold «edge package» — 2 Iphones and accessories ($ 1074). But «forgot» to mention that the price cover just «portion of the cost» of the phones. It did not state anywhere in the agreement. I realized it only after I got a statement from Verizon which was charging me $ 50 per mo. for phones. My total cost at the end will be $ 2200. Return policy — 14 days. Verizon statement came after 14 days. 3-​way conference call with Verizon rep. did not help. LESSON — buy from genuine Verizon store or Costco. This place just takes advantage of you

I came in due to a service error with my iPhone 5. I could no longer access my network due to a sim card error. Monique took care of me flawlessly while also managing to give great customer service to other customers in the store. In a stressful situation she made my life SO much easier. I ended up leaving with a new iPhone 6 and a phone case. It was a delight to to be in this store and it wont be the last time I stop in!

There is not much to say about customer service anymore except for it is pretty much hard to find and when you do find it, it should be noted. A big THANK YOU to Monioue over at Verizon. I was having a terrible day and on top of it my phone was shredded to pieces and was without a phone for a few days. Monique took the time to help me, let me use the computer and even her phone so I can sort out my dilemma. She went above and beyond helping me get my new phone all squared away and brightened up my day and made me smile. Thank You again, you made my day. A shout out to Melody as well. You have 2 great employees over at Verizon.

This 5 star review is for the Manager Brian, staff Monique and Melody!
They took care of my situation in a fantastic way! Got a loaner phone and ordered an iPhone 6 through them! Manager Brian is the genius guy! Super friendly!!!

I’m standing here at this store and cannot believe how helpful and thoughtful the staff is. Highly recommend! A port in the crappy mobile provider storm. :-)

Visited the store twice. Once to set-​up a new plan and then later to pick up my phone. Quick service and much easier than calling and talking to a call center overseas.
Store is lacking in display models and overall ambiance.
We encountered 2 different employees on both visits. The first person was knowledgeable but not especially friendly. Our second visit, when we were helped by Monique was much better. She handled a busy store by herself and helped everyone in a very friendly fashion. Because of Monique, I would definitely visit this store again.

Really easy process. The gentlemen working the counter was very helpful and knowledgeable about all of the phones and insurance packages. It was very refreshing that he wasn’t pushy trying to make me buy other things too. Smooth process and very happy with my new phone.

These guys are great. Jeremy and Monique helped me when my phone’s charger port broke down. I had to stop in twice. Jeremy took care of the first time, got me on my way, and then when I got home I found out the replacement phone wouldn’t take a charge. I went back in the next day, and after a quick phone call to clear it with the next person up, they gave me a better phone (instead of making me wait for the one I should have gotten in replacement). Aside from that, there were about three or four other things they were managing while that was going on, but the service I got was still seamless. These guys really know their stuff. I’ve been a Verizon customer for as long as I’ve had a cell phone, and was thinking I might shop around providers when my next contract is up, but after this experience, I will be sticking around.

Stopped in looking for a case for my new HTC One M8 and worked with Martin and Brian who were excellent in helping me find exactly what I was looking for. I was able to try out several cases until I found the right one!

Martin & Jeremy were so helpful when I was at risk of going over my message limit. They even helped me upgrade my plan which ended up saving me money. Keeping me loyal to Verizon!

Don’t buy their bs insurance.

I went in and Mason helped me. It was a great experience, and I thought the prices and offers they gave customers were great.

I was on my way to my regular location at North and Clybourn when I decided to stop in here. I needed help with activating a replacement phone. It was a weird issue with an outdated blackberry, but these guys figured it out for me. While we waiting for it to upload, sales rep Andy Trinka started talking to me about phones and notebooks. This guy really knows his stuff and explained it to me in a way that I understood. His knowledge is really really impressive — if you want a no-​pressure, helpful sales rep go see Andy!

Great Service! Came in to buy a phone. In the meantime, the manager informed me of how I can alter my plan to save money, receive discounts on accesories, and save money on my Comcast bill. I was very pleased!

Conveniently located a few feet from the Chicago brown line stop, I decided to stop in here right after work for a new phone. I had a phone in mind and was ready to walk in and walk out with it to kick off the weekend. But noooooo. too easy. The guys here are super nice and eager to help. I like that– unlike the lazy half dead mofos over at Sephora on Michigan ave and Grand. They tried talking me into a different choice. I was kinda set on my decision, but decided to walk away and sleep on it cuz I got confused cuz the other phones sounded great too. But I still really wanted a new phone RIGHT NOW. So I walked to the Gold Coast location instead and the magic happened there. Mistake #1. and golden rule of selling I learned at my first sales job in college selling water softeners: Time Kills All Deals. Close it now! #getThatmoney. Mistake #2: trying to talk a customer out of their set decision. I do appreciate the well intention-​ed sales pitch though… but I’m really happy with my phone I got, elsewhere.
Moral to the story? Friendliness and heart: This location. Want all business and getting it done: Walk over to the one on Clark and Division.

They are always very friendly at this store and willing to help. It is also never really busy, so no lines or waiting. Great place! Glad it’s so close to home.

The service is excellent! Chris is very informative and attentive. He is very knowledgable and takes his time in walking us through the different models and their functionalities!
Awesome store!!! Great people!

I had a great experience at this Verizon store on Chicago Ave. Everyone was very nice and Rigo, one of the sales associates took the time to really help me with choosing a plan. He even offered to assist with syncing my Samsung phone to my MacBook Pro through this app called Kies. Rigo said to call him any time I need help, and trust me I will! I really appreciate his attention and patience with me. Thank you!

No body likes a condescending jerk, right, or maybe its just me.
I don’t want to call anyone out but if the owner is interested in his business, feel free to reach out to me and I will share with you the details of your employee who says hes worked their for years but has the customer service skills of a vacuum.
I came in to ordered the iphone 5, I Asked when it would be there and ‘he’ said next Friday. I asked if he would be there next Friday to help switch stuff over from my other phone and he said ‘everyone’s working launch day’
Went in on launch day to get the phone and ‘he’ was there but the phone was not. He says he didn’t tell anyone when to get it and has no idea when it will come in. There were 4 employees there… guessing that is more than what is usually there on a Friday morning less than an hour after opening.
I understand they don’t have control over when it ships but the staff told me multiple tines to ‘just come in Friday and it will be there’ and then ‘he’ totally denied it.
Should have ordered from the site and gotten it on time, not wasted my lunch hour going to the store to be lied to. Bogus.