Verizon Wireless

This was one of the best experiences in getting a new phone and tablet. I had been an AT&T customer for over 10 years and the staff at this location was more helpful and accommodating in the 2 times I was there than any other service provider. They helped find the best plan without selling me more than I need and additionally purchased both a phone a tablet and couldn’t be happier. Great customer service. Personable and overall excellent experience. Way to go Verizon! I’m telling everyone to switch to you!

Had a very negative interaction with Adam Kelly (guy with the pony tail and beard). I bought an iphone through apple as opposed to buying directly from Verizon… when Adam found this out when i was trying to trade in my old iphone 5s, he started badgering me as to why I didnt buy from Verizon. Look buddy, that is none of your business. And to get my new Iphone, I signed a NEW 2 year contract with Verizon, so you’re welcome.
He then started to tell me about how if i bought my new phone directly through Verizon, i could have gotten a great trade in value from my phone, but then ended the sentence with something along the lines of «but now you arent entitled to any of those deals… should have bought directly from us». Mind you, there were a few customers waiting in the area for some assistance during the interaction. Adam was very condescending and lacks basic customer service skills. He needs to be retrained.
I will not be returning to this store even though it is right around the corner from my home.

Chris and Logan at the 1201 store are OUTSTANDING. For my in-​store visit, Chris spent the amount of time that I needed to get all my questions answered and all the help I needed. He was thorough, comprehensive, knew what he was talking about and empathetic when I described a Samsung issue. It was customer service at a level you usually just dream of. Seriously, this is great service. I had a follow up phone call need and Logan was awesome. This is a GREAT Verizon store!!! THANK YOU!

Finally converted to a smartphone! Jordan and Koren were extremely helpful in getting everything transferred smoothly from our dumb phone :)

I purchased an iPhone 6 from this location and in the future will be headed to a Verizon store, not an authorized retailer. I was helped by Jordan who seemed nice enough until I told him I was not interested in purchasing an insurance plan, at which point he looked visibly disgusted with me… (Should you be in sales if you can’t handle rejection? Probably not). Anyway, imagine my surprise a month later when cell insurance hits my credit card without my knowledge. This was a very frustrating experience. The only bright spot was the store manager who was very friendly and helpful resolving the issue. All in all, avoid this location, or at least work with somebody besides Jordan.

I just had a great experience purchasing a new phone and plan with Jordan at this location. I hadn’t purchased a phone in several years due to having cell phones provided by my company, so I was somewhat nervous about finding the best plan and provider.
I decided that Verizon was going to be my first stop because they seem to have better coverage than other companies I’ve used-​but I wasn’t 100% set on going with verizon. Immediately upon walking into the store, Jordan was incredibly welcoming, honest and helpful.
He told me the pros and cons of verizon along with the other providers. I decided based largely on his service that I would be moving forward with a new phone that day, with him. He helped me open 2 lines, purchase 2 phones, and walked through bill details, etc.
I’d highly recommend him and this location!

Came in with what I thought was a broken (ie: drowned) phone, but Jordan hooked me up and put the phone a charger and found out my phone was actually alright. Saving me money aside, the customer service was outstanding!!!

I received my new iPhone 6 in the mail the other day and brought it in to the store thinking I needed to be there for activation but turned out I didn’t. I was greeted immediately upon entering, asked me how they could help and even though all I had to do was hit the power button on my new phone, they wouldn’t let me leave until they knew my phone was activated properly and working perfectly.
There are some great perks to walking in and getting help. Don’t hesitate to stop in and see what great offers they have going on you may not find online. In and out in 15 minutes, have a brand new phone and an even better monthly deal than I started with.
Excellent experience!

The customer service at this location was great. Pierre and Chris took great care of us and helped us purchase a new phone!

Really pleased at how helpful Suresh was when my son & daughter-​in-​law took me to upgrade to a smart phone! Transition from old phone to new was painless! And I’m in the 21^st century! Thanks!

Suresh was terrific, expert and patient, a great combination. I love this store. Consistently excellent service.

Worked with David, was a real pleasure and made the whole process seemless. I’m actually a returning customer but my first review. They’ve got my business as long as I live here!

I’ve purchased more phones here in the last 3 months than a reasonable person should. I had an upgrade, then I had one stolen from my purse, and then I had another one stolen from my hands. :((I’m frowning at you, Red Line.) All were high end smartphones of course. But every time I went in, even for an insurance claim (which I understand the store loses money on) the guys there at the time were great to work with and all of my trips in were hassle free.
The company is not a Verizon corporate store, but a reseller, like lots of cell phone store fronts are these days, but I’ve been to 3 of their locations now, one in Andersonville, one in Lincoln Square, and this one in the Gold Coast, and I have had great experiences every time. I never imagined having a local cell phone store that I actually have a relationship with (I tend to buy online/​already know what I want when I go in), but here they are. Thanks guys! I’ll be back.

David was very helpful and quick to get my new phone activated. Great service and friendly staff. Thanks David!

In my 15 years of having a cell phone, all of my experience in dealing with providers and retailers has been painful at best. However, the service I received when purchasing a new phone on Saturday was top notch. Bert was excellent and I really appreciate all of his help and advice.

Our first time here. Suresh, Bert & David were all very helpful and informative helping us with plan pricing, phone choices and phone cases. The plans are comparably affordable. They also gave me an instant store credit for my 4S trade in. They are fully stocked with the phones and accessories we need.
I’m most happy that I don’t have to deal with Sprint’s terrible network/​towers. For anyone who thinks that it might be worth it to pay less for unlimited data/​calls/​texts from Sprint, ask yourself what good all of that unlimited service does for you if you never get connected.
Bert is staying remarkably calm dealing with a super bitchy customer next to us. He’s not even rolling his eyes! Kudos to him!
Great customer service. Thanks guys.

Awesome Customer Service! Thanks Steven, Mike, Rigo and Thomas!

Great customer service which can be rare, especially for cell phone stores. Bert Lazare was so great in helping me out. I walked in just to see the phones intent on buying at another store online where it was cheaper and he went out of his way, giving me a fair price match and keeping me a happy customer. If you want an easy smooth upgrade folks, come here!

The people who work at this store are a gift from up above. Specifically Bert who was very patient. When I walked in this morning all frazzled about having lost my third iphone (clearly it wasn’t meant to be) they were incredibly helpful. Rather than making me shell out more than $ 600 for a brand new phone, they were able to add a new number to my account, which allowed me to get the phone at the promotional price. When I spoke to customer service at Verizon over the phone they did not suggest this option only offering to sell me a used phone if one was available.
While I was in the store a while (we had lots crinkles to sort out) they were very friendly and helpful. I’m typically not a fan of Verizon’s customer service, however, these guys went above and beyond to help me.

The customer service in this spot is the best. Period. I am moving to Chicago and I will never shop anywhere else for a phone… Make sure you ask for Trevor. A very knowlegeable helpful guy.