Victoria’s Secret

Worst customer service experience I’ve had in a long time!!! I waited for close to half an hour in line… there was absolutely no line organization. I had several people go in front of me even though I had waited double the amount of time others had. Spent three times longer waiting in the check out line than I did shopping. When I told them this they didn’t even attempt to apologize or look me in the eye. Most rude & disorganized employees I’ve ever come across. I wouldn’t recommend shopping here.

Had to wait in line for 15 min because they only had one cashier on duty who was doing returns. Very disappointed in this location.

The shelves are always empty.
I visited yesterday and the shelves were empty again. I looked all over for their bridal collection. Finally an associate tells me that the bridal collection is all in back stock. Uh what? Your shelves are empty, so why don’t you put it out?
They had Christmas gift cards, but no bridal or bachelorette. Mind you this is 2 weeks after Christmas.
Can someone let me know if this place is closing?

This place is a fantastic place to shop. When I came shopping here for my wedding, Bella was very helpful and patient, and didn’t get annoyed at all by the fact that I kept re-​trying on stuff over and over again until I could find the perfect lingerie for my honeymoon (Brides, am I right?). I appreciated the patience a lot, since some places make you feel rushed while shopping. There was another girl who spent a long time on the phone calling other stores in order to locate this perfect pair of panties that would be my «something blue» (I wish I could remember her name). I was very thankful for that as well. Alex, Ruby, and Elise (spelling?) have also been really helpful in my times coming here. I highly recommend this location!

As much of a fan as I am of the Victoria’s Secret brand in general, I am not a fan of this location. I went here last weekend, and while there was some traffic, I wouldn’t say it was super busy. I walked all around the main level and not a single associate offered help or assistance (the only person who spoke to me at all was the security guard at the door, who said hell when I entered). I then went upstairs and began looking at bras. Again no assistance from anyone. Luckily, I had been sized recently at a different VS location, so I knew what size I needed. The girl in the fitting room was nice, and told me to let her know if I needed anything, but by that time, I was already pretty turned off by the whole experience. I will go to other locations from now on.

Honestly this location is dingy and the selection sucks. Every time I go in I walk out empty handed because they do not have even half the inventory of a regular VS store. This location should either be considered an outlet store or otherwise is in need of some serious remodeling. On top of that the sales associates aren’t very attentive.

Big online sale and I bought a sundress.
Yes Unilocal,wishful thinking, it is indeed December. Yes, I know it’ll be a bit before such sexy things can be worn again… That isn’t the sad part.
The dress arrived and the fabric was unlined and very completely see-​thru. Mind-​bogglingly, it is big from strange ballooning and gathering of fabric at the waist that gives the impression of expecting. Expecting as in, well, pregnancy with quintuplets. And though the fabric was so thin it was sheer, it was scratchy and prone to crunchy wrinkles.
Sundresses should be soft, flowing, light and pretty. They should help you look forward to summer, sandals and ease.
The overall impression of this monstrosity is that of a hideous chunky walrus with an exhibitionist streak.
Yes, I returned it.
I was exceptionally grateful to the very kind, swift saleslady who allowed a return in store so as not to pay additional shipping for returning this… trauma of having unfortunately experienced this transparent, tragic garment of horror.
I even got email confirmation of return and refund.
It was fast and easy.
Just what one wants without regret.

This place makes me wish I didn’t have boobs and didn’t even need bras.
I’ve been in a handful of times in the last couple years and always been ignored completely, which sometimes is okay by me– I like poking around stores by myself. But it seems like when customers enter this store, all the sales associates go into hiding.
When I first arrived there were probably three other shoppers on the first floor. I picked up a few bras that I was desperately in need of with the intent of buying them if they fit. I wasn’t greeted by a single sales associate although they were on the floor doing other tasks. No sales associate even bothered to look at me.
Then I headed upstairs and was waiting at the fitting room. Mind you, I could count the number of customers in the store on both hands, but not a single person has approached me. Another girl is shown into a fitting room and is getting super chummy with the SA, making all kinds of jokes and the SA is talking about how she can honor certain discounts, etc. And I’m just standing there like, why is no one showing me a similar level of customer service?
Finally a SA comes over (while the other girl is discussing colors, etc.) and asks if I need a fitting room. I say yes and she shows me into the room and leaves. After that she doesn’t bother to check up on me or ask if I need any other sizes (which I did, but didn’t want to trek downstairs to get the size and then back upstairs and then go find a SA to let me into the room again). This is all happening while another girl in the fitting room is receiving excellent attention.
I’m sorry, if you expect me to spend money at a store, I expect the «hi, how are you doing» pleasantries and I do NOT expect to see the stark contrast in the way that you treat people. At least PRETEND to make me feel like a welcome customer.
Thanks for nothing and bye forever, North Ave Victoria’s Secret.

All five of these stars are for AMY, patron saint of boobs!
I hate bra shopping. I have a love/​hate relationship with that area of my body, and often have a hard time finding bras that fit me and fit my budget. It is not completely unheard of for a bra shopping excursion to end in tears for me. I also have a love/​hate relationship with VS. I find their employees are often extremely pushy and make an already stressful experience downright miserable, as I am a bit socially anxious and have a hard time dealing with being pressured into a purchase. But they are one of very few companies that makes bras that work for me and are in my liberal-​arts-​graduate price range.
My most recent visit to this store initially looked like it would be another one of those stressful, fruitless endeavors that make me loathe bra shopping so much. I brought a couple of bras to try on in the fitting room in what I thought was my size, only to find that they were way too small. VS has very inconsistent sizing, but I have also suspected that I am actually one cup size larger than I previously thought, which was confirmed by a well-​intentioned but misguided employee. Actually, she postulated that I was TWO cup sizes larger than I thought, and proceeded to bring me an endless stream of bras that were either grannyish or way over-​the-​top, all at a price point that I had already indicated was out of my budget. They fit badly, but she continued to insist that I was two sizes up, and I was too uncomfortable to challenge her. She brought me bright neon, polka dot bras that were around $ 60 that even Katy Perry would consider a bit too gaudy, even though I had indicated that I wanted something neutral, because if I was going to spend that much money on a bra I’d need to actually be able to wear it under more than one thing. I feel badly writing this, because she truly wanted to help, and she went out of her way running around bringing me bra after bra, but I can’t help but feel that if she really listened to me and made choices based on what I might like rather than what she liked to wear (my style is less Katy Perry and more Ellen Page), things might have gone better.
Anyway, she got called to the register, and Amy, who had been watching all of this from the other side of the fitting room, came up to me with a single bra and said «It seems like you are getting a bit overwhelmed. I brought you this because I think it’s more your style and it’s more in your price range.» It was «The Date» demi pushup in a neutral light pink in only ONE size up from what I originally thought I was, rather than two. It fit like a dream. It’s just sexy enough without being impractical. It comes in a lot of colors and has subtle lace that isn’t visible under clothing, and it is $ 35. Thirty five. I was blown away. I’ve never had a bra fit me so well. I have since bought two more, and I am forever grateful to Amy for being observant enough to see what I needed (an afforable, everyday bra that is pretty but not over-​the-​top) and knowing the product line enough to match me with the perfect bra for me. Thank you, Amy!

4 stars for being organized & greeting as you walk in.
Staff is helpful, but borderline pushy, seem too concerned with (commission?) who helped you, 3 stars.
2 stars for being overpriced unless there is a sale, for chaotic checkouts lines, no return-​only line (so you could be waiting for a very long time in any given line) and they don’t validate parking & claim to have no clue which stores do. So while you’re in line you can easily rack up parking fees. Knowing what I was liking for when I went in, I spent more time in line than I did shopping. Cashiers are slow & barely polite. There are other locations in the city that are better, go there instead.

I ran into the store at 8:55pm hoping to find my favorite yoga pants in a different color. As soon as I walk in a dark haired kind of chubby Latina girl say, «What time is it» to her co-​worker. I felt like saying 8:55. She kept asking the girl & then said, «When you’re done folding that lock the doors.» Well, pardon my business!!! So I just walked right back around & left. I think she was a manager since she was giving orders. She could’ve been discreet & looked at her phone like everyone does. She could’ve also waited until I was done passing. Any who. I won’t be swiping my silver, pink, or black Angels card there.

Love this store!

I will NEVER return to this specific Victoria’s Secret location.
I normally love going to Victoria’s Secret because of their friendly service, however, the associates and even the manager at this location are EXTREMELY rude. They often refuse to apply discounts on merchandise that is covered by coupons claiming that its only a specific item (usually one they have a large stock of) even when the coupon itself has no such specifications or even says «any _​_​_​_​_​» on it and the item is cataloged under the name of the item listed on the coupon.
When you ask them questions they make you feel like the stupidest person ever. I ask questions because I obviously don’t work there and don’t know everything about the store, its stock, or where things are.
I attempted to get the attention of several of their associates to get help from them on one occasion and they all just kept walking away. After all the hassle they gave me i still ended up making a purchase, but once i got home I realized that the associate had given me the wrong size bra even after specifically telling her what size i needed. I was also not given the secret reward card that my purchase qualified for.
I don’t earn too much money, and so buying their products is splurging for me. Therefore to be encountered with such horrible service makes me not want to spend my money there, and even made me consider cancelling my Angel VIP card.
I would recommend that people go to the Michigan Ave location or the Watertower Place location instead.

So, maybe they’ve been reading their Unilocal reviews? I had been in once and received neutral service, and then this time I had ordered something online and wanted to see if I could exchange it without having to wait the weeks to mail it back, et cetera~
Tracy answered and was SUPER nice. She quickly helped me figure out what bra it was I had (there are too many names. I cannot keep them straight. :X) and then found me the color and new size that I wanted; she put it on hold and was not only über competent but very friendly!
When I went in, she wasn’t there but the girls were again very friendly and helpful; staff went out of their way to notice what I was looking for and help me find it, even without me asking and with the store being busy. My only downside was that I had gotten a $ 10 off online, and when they swapped it out they didn’t give me the discount. Great service over all and very clean and well-​organized. :)

I drove all the way to this store for the final minutes of the semiannual sale. The hours posted online for this store state that they close at 7pm on Sunday. 15 people and I found out these times are invalid during the semi annual sale. We were all standing outside in the cold looking inside of the store. There were about 10 people working in the store and they completely ignored us. With the exception of one girl who shrugged her shoulders. I called the store and a rude woman told me they closed early because of the sale. She also told me the store can have any hours because there aren’t any posted. HOW RUDE! I will not be back.

I normally cannot stand stepping foot into a VS store. Usually, incredibly rude service, people that don’t know what they’re talking about or just completely dismissive.
I had a gift card I needed to use so I strolled in and asked about items which I also had a coupon for. The lady at the door was incredibly welcoming and showed me exactly what was covered by the coupon and other things similar in case I was interested. She offered to measure me and after many attempts at other VS stores with 5 different sizes they were all so sure about, I decided to pass. I went to Isabella on Armitage and got a super accurate measurement. The lady insisted I give her a shot and she actually not only measured me to the T (geez, not a size T), but also admitted they don’t carry my size.
I went to their next floor up and picked out a few things and still, super helpful staff that I was able to strike up conversation with. The girl at the check out was very accommodating and apologetic as her computer froze during checkout. We waited patiently and she had it going again in a few minutes.
Not a single time were any of them super pushy or giving me a pitch (which is usually what I get when I walk in).
I guess there might be a difference between mall stores and stand-​alone shops because they seriously changed my mind about VS.

Alright, so I used to be like a lot of the other people who write reviews for VS on Unilocal.I was one of those customers that liked to see what new lingerie was in or try out the new bra to see if was as awesome as the commercials say it is (which, I’ll admit, it rarely is) or just pop in to get my free panty and then leave. I hated the sales girls who asked if I needed help every time i walked in to a new room and I never ever wanted one of those measuring tapes put around me.
But then I got to university, realized i had no money, and needed a job. So I figured I’d work at VS (and get the lovely 30% discount)
So I started working there and became one of those pushy sales girls, not because I wanted to but because corporate forces you to. If a store doesn’t make their sales plan for a day, the management hears about it from corporate and the sales girls hear about it from the management. So yes, we want you to buy as much as you possibly can buy. That being said, we’re not all there trying to ruin your day. Most of the girls working at North Ave genuinely would like to be helpful (because if we’re not helping a customer, we’re folding panties… boring…) I’m not saying its the greatest, especially if you really are just browsing, but if you’re in for serious shopping, the girls on the floor know the products and can help you find what you need.
I don’t work there any more and I can’t say I’m a huge fan of the corporation or Limited brands as a whole. A lot of the issues between the store staff and the customers is really caused by Limited Brands bizarre policies and the lack of philanthropic initiative taken by the company has always been off-​putting to me. But as a shopping experience, I think North Ave does a good job of providing customers who are looking for assistance, the personal focus and attention that they won’t find at other, bigger stores.
Oh, and its not in any way the stores fault that there’s isn’t parking in the area. So if you want to bitch about that, go write a review about the neighborhood or something.

All VSs irritate the hell out of me with their «best bra in the universe» add campaign every six months (let’s see: body, biofit, incredible) and then I go there, and it’s never the best bra in the universe, that is, if they have my size. But VSs never have my size in the store because I’m a pretty common size, and they are always sold out, so I am SOL. This VS is even worse than your average because the parking situation sucks, and not only are they out of common, middle of the road sizes, they are out of the extremity sizes as well! I know because I looked out of curiosity, to see what they were stocking in those drawers. Nothing!
Then of course there are those «buy three» panty deals. Don’t ever expect to find the color you want in your size. «But what makes this different from all the other VSs in Chicago, I can never find what I want there!» you say. Well, on top of that, the parking situation sucks. The whole North/​Clybourn area sucks in general. Everyone needs to boycott so when I have to run a simple errand, I can get what I need. Thanks.

The employees here are creepy and pushy. I felt like I was swarmed by a group of skanky sharks. Seriously, I’ve met used car salesmen that are less pushy.
And can you have a boyfriend/​husband chair please? This place sucks for guys. And doesn’t seem great for the ladies either.

ZERO
I purchased here few items yesterday. I did not plan on stopping by I was just in the area. When I got home I saw that I had a coupon that was expiring soon. So I went back today to get the adjustment. They would not do it.
The women told me that I should have told her yesterday that I wanted to use a coupon and they would have marked that on my receipt. BUT CAN’T DO IT TODAY. WHAT!!! She continue to say how this is the store policy it seems quite strange that it would be store policy to write something on the receipt in the first place. I never had to deal with anything like this before.
Customer service is not existent. Just look at their rating here.
Out of principle I returned everything. The women then proceeded to treat me like a piece of shit scanning my driver license like I was trying to steal from them and shaking her head.