Victoria’s Secret Stores

This place is amazing. It took me a while to find the store. It’s inside that movie place/​mall. Other then that I definitely recommend coming here. They have a pretty good selection and their staff is pretty friendly too. the girl I spoke with her name is Karla. She literally went out her way to help me pick out the perfect set, and she told me about all the promotions, super friendly. Great customer service. I will be back soon! :)

I had the worst experience in this store today. I don’t shop here but I was given a gift that I wanted to return so I went with my gift receipt. I said I would exchange so I spent time picking out what I wanted. Then I waited in line. And waited. One cashier. The process of entering your email after the transaction is painful. And waited. Finally it was my turn. Since it was an exchange it took even longer and the poor girl had no clue what she was doing. I had picked out 12 pairs of panties, the last one to my dismay I grabbed the wrong size. I walked away to get the right size and the cashier took the customer behind me who had three separate purchases. So now I’m waiting. Again. I was trying to get to a movie at Landmark so when she was finally done with the guest who had to enter her email 3 times I said look just give me a credit and I’ll come back. She said ok and refunded the purchase to the original credit card. The one who gave me the fucking gift. So I walked away with nothing but a damned near panic attack. Never again.

Such a weird little store, hidden where nobody would think to look.
Very cute store, and pretty good selection. Not huge like the ones on Michigan Avenue, but still roomy.
Staff wasn’t rude as much as they just really couldn’t care less if anyone was there or not.
I would come back here if I needed to get anything desperately from VS, but I would def prefer to go to the bigger and nicer stores.

Came in to purchase a new bra. Associates were super unfriendly. When I asked if someone could help me, the associate rolled her eyes and walked away. Very disappointing.

I hate writing negative reviews but this Victoria’s secret is HORRIBLE. Where are all the associates? I stood in line to return almost everything I bought that same day because the service was so poor. I waited for 10 minutes behind a line of 6 people that did NOT move. These girls move with no sense of urgency or promptness and are an embarrassment to professionals in the customer service industry. There is no sincerity with the apologies of having to wait. I will never shop here again.

Wow. This location has some of the worst customer service I have ever experienced in a store. I had bought a swimsuit top at another VS and realized I had been overcharged. Rather than just receive the difference, I wanted to return it and repurchase with another card. They claimed I could not return the top and repurchase it because «they don’t sell swimsuits in this location.»
Seriously? That makes no sense at all. Worst of all, the woman was rude and not apologetic at all. Oh, and she was a manager. I’ve worked in retail and I know it’s thankless and customers can be a pain. But at least pretend you give a shit when customers are upset about your store’s bizarre policies.

I wouldn’t say that I frequent VS, but I’ve been here several times since moving to the area I’m 2010. It’s changed a lot– for the better. While the Century mall continues to be underdeveloped, I feel that my experience at the VS today was outstanding.
I went in to find a friend a bachelorette gift. I decided to take advantage if their «buy 3 for 33» style deals and get some items for myself as well. I noticed they had an amazing makeup clearance bin, but it didn’t indicate prices. I approached the register and asked what the discount on the makeup was. The woman explained that the line is discontinued and everything was around $ 3. She then offered to hold my bags and items and belongings with her to give me both hands for bargain bin diving!
When I came back to check out, she was still super kind. She put all my items AND my smaller bag from another shop into a big VS bag to make my trip home easier. Then she offered a small VS bag separately with extra tissue paper so that I could wrap my friend’s bachelorette gift.
Turns out, she was the Store Manager. Job well done.
Great selection of beautiful items, and great service.

Just left the store and had a great experience! The customer service was spot on what great customer service should be! Natalie was always there when I had questions or needed a different style but was never overbearing or pushy! Very pleased!!!

Had a great experience here on Black Friday. I found everything I wanted and more. The employee Alex was the best! !! Will always go to this Victoria secret because of great customer service you get!!!

I like this Victoria’s Secret because it is in a convenient location and because the staff is really nice and helpful. My size had changed and they were really great about fitting me, thanks ladies!

This review is for just VS in general!
If you don’t have a VIP black card like I do, GET ONE! That card will be your best friend!
I LOVE VS clothes. I buy all my work clothes from there. (they sell all the work clothes on line).
However If I order on line I never have a problem with VS. They are fast to get my order to me, they don’t mess around. The customer service on line is amazing.
The deals that come with the VIP card and the points you get with that are very helpful.
As far as shopping in the stores of VS, I never had a problem yet with the employees, it’s more the snarky female customers that are waiting in line, making noises like how dare someone help me and not them. LOL

A somewhat small store and my friends had a bit of trouble finding underwear in XS (M abounded). Just another Vicky’s.

I’m sure most ladies and even some men have been to Victoria Secret stores. Most of them are pretty standard with nothing differentiating one from another. It is because of this similarity that I wanted to drop a quick comment about this store. The girls working at this store are wonderful! Their customer service is the best I have received in a VS store. They are helpful but are not over barring as many other sales girls tend to be in these stores. So great job to all the girls working there! Even if I move further away I will most likely continue to visit this location.

I normally hate going into VS stores because you are bombarded by sales people the entire time you are trying to shop. This is a smaller location so there are fewer employees and that’s a GOOD thing. Someone is there to help you if you need it, but if not, you are politely left alone. I came in here last week with my bestie looking for specific undies for a bachelorette party, and the sales girl who helped us was wonderful and made sure we found exactly what we needed. Props to this location!

Honestly, this store has more bras and panties than I would ever need in a lifetime. The service is outstanding and they definitely am able to get what I need in 15 minutes or less!

Smaller than most VS — they tid bits of each section. Small pink section in the front, cotton in the back and a limited amount of specialty bras.
The staff is always helpful.
When I went on Sunday they seemd to be under staffed since the line was long and there was only one other person helping with customer questions.

I like to think of myself as a Victoria’s Secret connoisseur. I’m a VS VIP glittery black credit card holder after all; and they don’t give those out to just nobody, aight?! I own enough VS undies to go four months without ever wearing the same pair, I make a point to visit the flagship stores in every city I visit, and I never go a season without a new, holiday-​appropriate pair of undies from PINK. (Hell-​o Santa’s Helper!) I also have the seasonal promo codes memorized by heart for online purchases. So you may take my review as worth it’s weight in gold, little ladies and clueless gents.
If you’re in a pinch for a hot date and need something racy and lacy, by all means stop by. There is always an adequate variety of undies from the Sexy Little Things and Very Sexy collections with a range of sizes. Remember to score that 3/​$ 30 deal! And the selection of sheer slips, silky robes and ta-​ta lifting bustiers is generous enough that packing for an impromptu weekend getaway should be easy breezy after a visit here. But unfortunately the cons out-​weigh the pros. Let me break it down:
+ Surprisingly decent selection of Bridal. Tanks, undies, robes, and ooh-​lala for the big night.
+ Semi-​annual sale is always a big score here because not as many ladies shop this location so there’s more for the rest of us
+ Convenience. Get your work out in, your tan on, your sexy under things and your outfit downstairs at Express all in one location
–For serious shopping for serious staples, visit another location. Their size range and even range in collections is sparse. I have yet to find the ever evasive multi-​way strapless bra in nude in my size.
–The PINK collection is pretty minimal. They carry what they can, but this is a very small storefront and they just can’t accommodate the ever-​growing popularity of the collection.
–The fragrance and beauty collection is pared back substantially. They rarely have the bronzing products I use, or body splash of my favorite scent.
–This is a big one, the sales staff is incredibly spotty. As other reviews have mentioned, some sales girls follow you around like you might steal, and others are so helpful that you just want to throw a mild tantrum and leave. I’ve experienced this several times from the manager, who is sweet as can be but just won’t stop. Just yesterday I was trying to check out and she couldn’t stop herself from suggesting half the bras in the store for me to buy. Not only is that irritating, but it gets me in a huff and thus will definitely deter me from purchasing anything extra. And this is coming from a former sales associate.
Now go forth with my wisdom, girls and boys, and remember these tips!

It wasn’t strange to see the vast # of bad reviews this store has received, but I think this VS store may have brushed up their service by firing all their bad sales reps!
Just received my email promo for the free VS umbrella w/​$ 60 purchase, and all you ladies out there know how FAST $ 60 goes at VS… so any free gifts gets extra brownie points with me! I entered the store and loved how neat all the PINK collection items were folded — which is rare compared to the Michigan Ave stores. I normally do my VS shopping online, so I scantly browsed through the store’s collection. Honestly, VS lingerie are waaay over-​priced in store, why will you spend $ 45 on a bra when you can get the SAME bra for $ 20 with the multiple discount codes online? Better still, you’d get cash-​back too!
Nevertheless, the store has all the basics in all shape, color, and sizes I needed. It might just be me, but I felt that the store had a lot more promotion running than their peers? Especially for the beauty products, with a HUGE selection of perfume/​lip glosses/​body lotions under $ 6! I came in for the 2010 PINK Graduation tees too — and the store had both design from XS– L!
Really great shopping experience overall, and I DID NOT get stalked /​hounded by any of the sales reps. In fact, they were all super friendly & eager to help!

Really bad VS store. The selection is really pretty bad (size-​wise with several different items I was interested in). How is it even possible that they only have four weirdly colored bras in my size left when it is their most popular bra??! It was like this for most of the things I was considering buying. Also, one of the girls working there would not leave me alone! I told her I did not need help probably 9 times!
I won’t go back unless it is an absolute emergency and I need undies STAT.

Brevity in reviews and lingerie are the soul of wits.
This store makes great cups for my t***.