Walgreens

Last Friday the security guard falsely accused me of shoplifting while I had my sick baby son in the stroller and was trying to buy him a thermometer. It was extremely upsetting and humiliating, and I never received an apology even after it was clear that I had done nothing wrong. I will never go back, it freaked me out so badly. What a shocking disregard for their customers’ «wellness»!!

If they advertise opening at 8am then they should open on time. Every time I come to this Walgreens it’s a hot mess. They either need to change management or re-​train everyone

The day-​time pharmacist (a Japanese man) will not answer the phone. One receives an automated system, and then one listens to music, and nobody will come to the phone. Putting it mildly, one cannot call during the day with an inquiry. I had oustanding service from my old Walgreen’s (Division and Dearborn), but moved. It took months for this pharmacist to set the system so that i would recieve e-​mails when my scripts are ready. This man should be terminated.

Fabulous techs! Fabulous Pharmacists. Always friendly and quick. Amazing! Thank you! I never have to wait and they are always happy and helpful.

Don’t try to use the pharmacy at this Walgreen’s. The line takes FOREVER, and they let people cut in front of you. Go to the location at California and Diversey instead.

Great neighborhood location in central Logan Square. Arrive before 9:45…they often are pushing people out the door after that.

Not terrible or filthy inside but not amazing. The only good thing about this place is the pharmacist, shes helpful and actually calls you when she says she will. Otherwise everyone else is rude, ghetto or just out of it. Meh.

A normal Walgreens. Nothing great, nothing bad.

Every time I buy something it this store I have to check the prices on the receipt. I hate this. Today I found the perm 2 /​$ 5. At the checkout was 2 /​$ 6.
Two weeks ago Red Bull 5.99. At the checkout 7.49.

This is where I get my drugs, yo. And my Starbucks Frappaccino.

This Walgreens distinguishes itself through the friendly and helpful staff, especially in the pharmacy. I’d stopped using another nearby Walgreens for my prescriptions after getting treated like a junkie for trying to refill something a day or two «early» (I was going out of town), and was somewhat trepidacious about going back to one, but had nothing to worry about. A good place to pick up your pills if you’re not closer to a 24 hour location.

Store associates are overtly condescending and rude and my prescriptions have been screwed up much more often than they should be. Closes too early as well. It’s a total drag to go to this store.

It’s a Walgreen’s if you’ve been to one you’re not in for a shock or anything here.
This one is bright and stocked — It’s a whole lot nicer then the one on Belmont and Kimball!

It’s Walgreens. I kinda wish it was a 24 hour one, but I can make an effort to make it there before 10pm to buy all of my creams, gels, and ointments.

A Walgreens is a Walgreens… not much to review about it as a store, per se… you go to the one that’s most convenient to you, right? But the PHARMACY is another story.
We’ve been going to this Walgreens since it opened because it’s the most convenient to us. The customer-​service at this pharmacy has certainly left a lot to be desired but, since we don’t rely on a lot of prescription meds. in this family, the convenience of the location has outweighed such shortcomings… until recently.
My 2 y.o. son and I have just been diagnosed with Strep and have both been prescribed penicillin. Having come straight to the pharmacy from the doctor, we’re both exhausted and miserable. I just want to drop off the ‘scripts. and go home… the husband will pick them up later.
There are 3 other customers waiting in line at the Drop-​off window when we get in line, but no sign of a pharmacist. We wait 5 mins… still no sign of a pharmacist. I walk down to the pick-​up window, lean my head in to see one woman processing a ‘script. and ask if there is anyone taking new orders in the drop-​off window. She practically bites my head off «I’ll get to you when I’m done with another customer!». Well, at least she knows there are people waiting now. 5 minutes later NO ONE in the drop-​off line has even been acknowledged. My son is getting impatient and starting to fuss. I blow off our place in line to get the other things we need in the store in hopes that by the time we’re done the line will have gone down. It has — there’s one other person there getting served. Upon finishing with him, she looks at us and walks away. 2 minutes pass…3…4…now my son is crying. «Excuse me,» I say, laying the ‘scripts. on the counter, «can I just leave these here to be filled? I really need to get him home». I mean, come on! He’s got snot streaming down his face, he’s coughing like crazy, crying… and I clearly don’t look so good either. AT LEAST give me some acknowledgment… tell me how soon it’ll be before you can get to me… but don’t just fucking IGNORE me.
She FINALLY gets to us, then proceeds to take her time getting us processed… all the while my kid is crying. After registering him in the system, taking his insurance info., asking us a series of questions about him, she leaves us standing there for a full minute before looking up at us from her computer «Uh…you can GO now» in the snottiest tone ever.
Now, 2 days later, after emerging from my strep-​induced haze of illness I come to realize that she KEPT my son’s insurance card. So after vowing to never go back there again for ANYTHING pharmacy-​related I have to to go track THAT down.
WORST CUSTOMER SERVICE EVER in an industry that really should pride itself on customer service. Not to mention SO unbelievably irritating.
UPDATE ¹¹⁄₁₇:
Called the about the insurance card… they CAN’T FIND IT!!! And, apparently, I was not the only customer who lost their card that day… AND got complaint-​worthy «service». Never again!
UPDATE ¹¹⁄₂₁:
I sent in a complaint via email to the Walgreens company about this experience along with a link to this review. I’ve since received phone calls from 2 different supervisory levels at Walgreens apologizing profusely for this experience. They’ve offered to call my insurance company for me to request a replacement card for the one they lost. Both of the gentlemen I spoke with were genuinely apologetic and very kind. The location manager offered to send a gift card to try and make up for the trouble. The corporate manager has assured me that the pharmacy employee we dealt with that day would be appropriately disciplined.
I have upped the rating from 1 to 3 stars because of their efforts in trying to rectify this situation.
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UPDATE 12÷13÷07
Mike Wiener, the Pharmacy supervisor at Walgreen’s corporate office went through my insurance company’s red tape for me to get me a replacement insurance card for my son. The pharmacy manager at this location, Sunil Bagai, sent a very nice letter to me apologizing for our treatment that day. He also sent a $ 20 Walgreens gift card to try and make up for the trouble. I’ve very much appreciated all efforts that have been made to try and right the wrongs that occurred that day and am truly happy to see that there are still people out there that value the concept of good customer service.
I’m upping the rating another star because of this.
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UPDATE 2÷24÷08
Jesus H Christ they just CANNOT get their shit together over there! Had a ‘script called in by my doctor, went in 24 hours later to pick it up: «it’s not ready yet. have a seat»
«but my doctor called it in 24 hours ago. I verified it with you last night and was told I could pick it up today»
«Please be patient with us»
Deducting another star. Sheesh!