Walmart Supercenter

I had really high hopes for this store, but unfortunately it’s just like the rest. Poor customer service and site to store counter completely unstaffed. Fifteen minute wait for one item, unacceptable.

I don’t normally write a review like this but the level of customer service at this Walmart has reached a new low. So I was heading into Walmart about 10:50 and mind you this Walmart closes at 11 and was told sorry sir we are closed. Technically they’re not till 11 so I went to my car after questioning the time and getting treated rather rudely. I decided to call the store. After the phone rang for approximately 5 minutes the phone was answered by someone disguising their voice like a kid to let me know that Walmart was closed and then hung up. Are you serious are these the people who are asking for higher wages across the country? People who don’t want to deliver customer service, don’t want to help, want to close the story early so they can get home, and who obviously have not a single bit of professionalism about them. I mean really this is awful. Needless to say I hope I never have to shop at the Walmart again if I do it’ll be way too soon.

I ventured to this Walmart or better known as «Wally-​World» late at night. My goal was to avoid the day shoppers and traffic. My plan was to get in and get out, which was an EPIC FALL!
The store was in middle of setting up their displays from Valentines day to Easter. I had a hard time locating my items since I usually do not come to this location. I also had a hard time locating any employee for assistance to locate these items. Oh by the way, you will definitely find the security before you spot a store employee. However I notice the aisle were pretty clean.
Now time to talk about my checkout experience. As I approached the registers I noticed only a few checkout lanes were open. There were only a 2 people ahead of me in my checkout line. I did not know why my wait in line was so lengthy. The cashier was talking to another employee who was standing nearby. OH, I know where you can find all of the employees up front by the registers and door. The cashier made frequent trips away from the register. None of the customers ahead of me had large orders.
Whatever time you enter Wally-​world be prepared to waste your precious time.

This has got to be the WORSE Walmart in America. Too many young employees who really don’t care about customer service at all, although they are in a customer service business.
Try going to the deli counter on a Saturday (a peak shopping day.) One person working, although there may be a line a mile long waiting for service. You can see in the back thru the window at least 5 – 6 other employees laughing and talking. They will even look and see the line of customers, yet no one comes out to assist.
This place is a customer service nightmare!!! The floor managers are no better. Straight attitudes.
Avoid this place at all costs!

Terrible system. Do not come to this store. There is a lot of people that don’t care at Walmart But not all of them. I wanna say that DAVIDA in (pick up here) was very helpful she was reasonable and she was super nice. I requested the help of a manager but they never arrived despite that they were called several times from the site and from the operator. They never arrived. How is that possible.
If it was for DAVIDA I would’ve given 5 star but I can’t because it was Walmart’s fault.

This store is a joke. Walmart is already a terrible place, but this is over the top. There are never enough cashiers not to mention the workers never seem to want to do their jobs? They’re always on their phones and goofing around with one another. I’d give zero stars if I could.

I would have given it two stars since I just got home from a visit to this Wal Mart after a friend of mine had told me to go there when I got my transportation up and running. So today I decided to go over to that Wal Mart and sure enough what many posters said pretty much was self explanatory. I walked in and the greeter was busy playing on her phone and having a conversation with someone. I walked into the home and garden department to look at buying a sprinkler and I didnt see not one employee in that area. Then I notice that lines tend to be pretty long with the hood idiots tying up the register trying to get their money straight or having conversations with cashiers. It’s bad enough you’re trying to get out of the store without some kind of hold up. One poster stated the maturity level of it’s workers and I do agree that Wal Mart is employing too many high school and early college age workers who don’t seem too serious about their jobs. Customer service needs major work there’s no reason why greeters should be having extended conversations with people when their job is to greet the customers that enter the store. I do give them props for the cleanliness of the store since I don’t see that in many Wal Marts where the store and bathrooms arent clean. The proper training of employees is needed and also enforce that while on the clock conversation should be minimal only to find something for customers not standing around having personal group conversations when they could be assisting customers. Overall it’s ok I’ll come back since the cleanliness is what I liked about the store.

Terrible, TERRIBLE customer service. Associates do not greet customers, rude & often just huddled amongst themselves. I actually heard an employee answer the phone & say «hello» as if he was at home. The associate then replied «yes this is wal mart»; because the caller was obviously taken aback by the employees casual phone etiquette.
I am all for hiring within the community but for Gods sake TRAIN YOUR EMPLOYEES.

I’ll give them 2 stars ONLY because they are well stocked and clean. BUT customer service is everything! The way you treat customers will always be in their memory bank. That will determine whether a person wants to come back or not. I don’t know who the hiring manager is but MAJORITY of their employees are not MATURE for the job. You see a lot of social gatherings, playfulness and laziness here. Sometimes you can’t even find an employee because they are all huddled up having personal conversations. There are a FEW employees that I met that are well-​mannered and do their job quite well but I honestly feel like this Walmart needs better employees.

Inner city Walmart does exactly what it promises: one stop shop, everything you need in your own neighborhood. This store stays clean, I’ll give the credit to good management. The staff is mostly young adults so come in with your research done on the products you’re seeking, you won’t get much info here. I regret the lack of a tire shop at this location although the produce stats fresh and the aisles are usually fully stocked. Overall not bad.

Its Walmart! What do you expect? Get back in your time machine to early 1900s and have an 8 year old cash you out. I’ve had my fair share of ignores and saw supervisors dig into employees but what do you expect in this neighborhood. No one speaks proper English. The grocery section is okay, there are little gems in the clothing section (jeggings, denim skirt, cardigans) and it’s CLEAN. The employees need to be spoken to about wearing proper pants. The men are fine but GOD HELP THE WOMEN. Why are you wearing leggings, jeggings and tight chinos? Self check is at the entrance not the back of the store. The cosmetics and hair care sections are in the back after pharmacy. This Walmart has the 1^st cashier in Cosmetics. If you have a few things and want to get out fast trot there and avoid the line at self check when it gets busy. Electronics needs sprucing up and employees need training on branding. Hire me if you want a memorable positive experience.

The store is well-​stocked and clean. I am very pleased with the customer service of the full time employees that you meet usually working 9 to 5; the evening employees, tend to hide and let the customers fend for themselves. If these are the same people who work day and evening… then there is a reason the customer service dwindles in the evening. Maybe all the managers are leaving too early. There does need to be more training concerning how to treat the customer when there is a problem. They do not seem to know how to handle situations that only require chitchat. They are not nasty, they just look at you crazy and cannot solve the problem. Yes, more training or a novel idea… the management should be on the floor and not hiding in the back room. Support your workers. They need some help.
Oh, and if your paint department and customer service department has certain hours when it is closed, that schedule should be posted. If the store is open and certain departments aren’t, where are the signs that indicate when they are open.
We still wait too long in lines. The manager needs to put more cashiers on duty. I should not have to wait in a long line until someone realizes (late) that another cashier is needed. That is something that only seems to be an issue in our neighborhood. I find that hard to understand because all WalMart managers are trained the same. What is that?
Generally, this WalMart has made a good start. Get rid of these deficiencies and all will be well for a long time. If not, people will stop coming to this store.

Great store. good customer service and always clean. Best in Chicago. I was shopping there plenty of times associates are always willing to help and welcome. And great leadership team.

I received an iPad Mini vs. an iPad 2 from a layaway order back on 12.09.13. I was in a hurry and it was a gift to myself so I didn’t even notice, (or take it out of the bag) until today. I take it back to the store and explain the mixup, and the employees in the Customer Service department seemed weary and nonchalant about this huge error. One casually calls back to the electronics department to see if there was an iPad 2 in stock.
Meanwhile, a 2^nd female employee takes my receipt and decides that she’s going to walk back to electronics and check on things personally. She stays gone for about 10 minutes, walks back to the cust svc area w/​my receipt still in hand and than goes back for another 10 – 15 minutes. I decide to go back and see whats going on (I was simply going to ask if I could go to another WalMart if the iPad was not in stock), and she’s lounging against the counter casually talking to (an obviously busy) electronics employee. I ask her what’s happening and she barely looks at me, stating that she’s trying to find out if they have an iPad, and tosses out that «its busy».
Turns out they DO have the device, but what happens next is pretty amazing, even for our neighborhood. She gets the iPad in her hand turns around without a word to me and heads BACK up to the Customer Service area along with the Merchandise supervisor and they are chatting with each other while, I, the customer (remember me?) trails behind them wondering how I’ve managed to stay in this store for 40 minutes and how on earth 20 of them were spent finding out if there was an iPad 2 on deck for an exchange.
Back in the cust svc area, a couple of managers are consulted and the iPad Mini is taken OUT of the box in front of me, serial numbers are checked and my id and receipt are thoroughly audited, ONLY then does the merchandise supervisor present me with the iPad 2 and says «I apologize». Unreal. I explained to them that they were not doing me any favors and stated that I expected basic courtesy since I’m the one who paid $ 400 for a device that an employee walks through the store with, thoroughly ignoring me like I’m a pesky fly or necessary evil she has to deal with.
Bottom line: These employees need to be trained in common, basic, customer service. Just because Walmart is large, and successful, does not excuse this kind of behavior… I’m offended and wish I could boycott the establishment. Our area is so underserved though I won’t be able to avoid going unless I want to drive longer distances to patronize others.

I love this store because I work there and there store our very clean doing the daytime.

This seems to be a great addition to this area. It’s big and well stocked. I must say that I am really impressed with their cosmetic selection. It’s much better than the other locations I have been too. The employee who was working this department was pretty nice too.

Nice big walmart but the workers are not properly trained. A bunch of workers standing outside on smoke break and the girls in the electronic section is confused about how to handle customers. I will go back but please train the employees a little better.

My experience on the first day was not a good first impression.
Let me just say first in regards to the Chatham Walmart near by I had a preconceived impression before I even walked into the Walmart thinking the staff would be Ruder than most Walmart’s and I would receive less then stellar service.
I was wrong the Chatham location has THE BEST service I ever had at more stores and Walmart and the staff was extremely friendly.
So I had high expectations on this Walmart in Pullman… the perceived notions I had for the Chatham location were realized at this Walmart.
The location looks great but the problem is there is not Security Company like at the other Walmart to bring order to the parking lot.
Meaning you can park anywhere blocking traffic well a driver is waiting everyone and anywhere for the person to come out.
The employees are lazy and many are literally grabbing themselves having same sex romances in front of the customers.
In the kitchen it is full of gay teen boys who I literally saw making out and two more in the kitchen goofing off well two girls worked hard alone with customers on the deli and kitchen side.
The gay guy helping people get to a line I witnessed another gay guy grab his rear end well the guy directing customers licked his lips.
Worse yet the employees there really did not want to work there so I have to ask myself did someone higher up get all these people jobs who are family?
I had guys all around the store talking about how they don’t care about the place or customers and how they don’t care if anyone over hears.
Worse yet I saw a manager chiding an employee because she was eating crackers well working…
Stay away from this Walmart at all costs they need to fire everyone here and bring in more people who want jobs rather then bring in people who all the do is literally touch each other.
Talk about a sexual harassment suit waiting to happen.