We’ll Clean

What a disappointment this place has become! I’ve been an annual member for many years now. This place isn’t cheap, but I’m willing to pay top dollar to have my car cleaned properly and to be treated well. Of late the car washes have been spotty to say the least. My windows are never streak free, and they are missing spots on the car, not what I expect for the money I spend. To make matters worse they have no concept of customer service. They have hired a new young «manager» who barks at customers. Today when I pulled in I wanted to transfer some things from the inside of my car to my trunk and he yells at me, «Sir, you must stay in your car!». WTF? I can’t move things to my trunk. But the final blow was when one of the employees told me today to stop leaving a tip in the tip jar because they no longer give it to the employees… you’ve got to be kidding me! It’s 25 degrees outside, these people are washing your car in cold water, getting paid minimum wage, and they don’t get the tips?
I’M DONE!
I can find some place that will treat their employees and me better than that!

First off, I should say that I usually get my car washed at Simon’s Shine Shop, so I’m used to spending a lot and waiting awhile in exchange for a great wash. I get my car serviced at Grossinger, where they always give me a coupon for a free wash at We’ll Clean. Having seen We’ll Clean’s bad reviews on Unilocal,I had never actually used one of these coupons until today. But my car was dirty and the wash would be free, so I figured, how bad could it be?
I came in the middle of a weekday afternoon when it wasn’t busy (there was no wait), and I was SUPER impressed with the level of service I received for my little Prius. The woman who was managing the place was incredibly nice, and while at first she tried to sell me all sorts of packages, when I said I wasn’t interested today, she moved on and still seemed to care a lot that I was happy with my wash. When the wash was finished, I was asked to look over the car closely to make sure everything was cleaned to my standards (it was — everything looked great).
I’ve had a stain on my backseat from my dog’s dirty paws for awhile and have been meaning to get the seats shampooed at some point. Since I had already been talking to the manager, I asked her in passing about detailing, and she asked to see the stain. She then called over one of the washers and asked him what he would do about it. Rather than trying to up-​sell me on a full detail, he said he could just spot-​clean it for $ 15 and have it done in 10 minutes. Sold! He got rid of the stain super quickly and I got on with my day. Way cheaper and more convenient than getting the whole car detailed because of one annoying stain!
In the end, this place has won me over from Simon’s. The prices at We’ll Clean are much lower, and here people actually took the time to talk to me about my concerns throughout the wash process and make sure that I left happy. A great surprise!

I can’t believe I paid $ 29 for someone to spray my car with a hose and dry it off. Exterior of the car is still clearly dirty. Interior looks the exact same minus a quick vacuum of JUST the floors in the front.

Wow… Has this place turned to complete crap. I used to buy their memberships but ever since they closed down to one location, they do a half assed job washing the cars and the lines are obnoxious. Plus, I had free details that were part of packages I bought from them that they never made good on. «No record of it» they say. Whatever.
The one guy who kept that place humming along, Joe, isn’t around any more so not sure what happened but definitely in search of a new quality wash.

I’m going to stick with Clyborne Express CW up the street. This place is very slow and very expensive, but worst of all, the staff is rude. When I pulled in I was told I had to stay in my car, which I did, for 7 long minutes with the windows up and the AC off. $ 10 EACH to have my floor mats run through the shampoo machine. I wouldn’t ever come back. The customer next to me agreed that service is slow and he wouldn’t be back.

I really don’t see what the other reviews are talking about. This place rocks! The workers are amazing and my cars come out spotless. We just got back from a a road trip with dead bugs everywhere. They had 4 guys working on the bugs and they all came out. This place is perfect for after snow, rainstorms and nasty road trips. This place is THE SPOT for your car I wouldn’t change it for any other place. They even have a 5 washes pre purchase and it’s very easy to use. I really don’t know what the other people are talking about.

The first time I came here was a good experience and they did a great job there was a woman at the desk and she was nice and She talked me into 3 interior/​exterior washes I forgot how much I paid somewhere around $ 60 but they did a great job. I have a toddler so things get messy but when they were done you couldn’t tell it looked like a brand new car. The 2^nd time I went in was about 2 weeks ago Jose (I think that was his name) was at the desk he was super rude and acted like he had no time for me. I asked if he could make sure they vacuumed the car seat and around the car seat and he said that wasn’t included and I would have to buy a car seat detail, I explained I didn’t want a detail I just wanted it vacuumed and I was confused because they had done it last time no problem. He told me if I wanted it done it was up to the guys cleaning it and I had to go out there and ask myself, excuse me? Really? I wasn’t asking for anything ridiculous and yet I had to go out to my car, walk past all the guys trying to clean cars & water splashing and ask if he would vacuum it. They cleaned the whole car in 5 minutes and I thought that was kind of fast because the first time it took about 15 – 20. I tipped in the tip jar & I went to my car the car mats weren’t in the car so I pointed to them and asked if those were mine and the guy put them in and I drove away. I should have inspected because they spent no time at all on it and sure enough NOTHING was wiped down at all & there was dirt and bugs still all over the windshield and hood. My rear view mirror was filthy. My son could have done a better job cleaning. After I got home and saw how dirty the car still was I drove to the $ 3 car wash on Fullerton & Damen and viola clean! That place never lets me down! I am so disappointed that I have wasted money on this crappy service and now I have to use one more but for what it’s not like the car will be clean so basically it would just be a waste of time.

if you are fine with the long slow process its worth the wait. I had free wash from Grossinger which i had to use otherwise its more expensive than my useual place in the loop. Betty was on dot with her final cleaning touch!

Star is ONLY for the laborers. ZERO stars for the management. These people are are the most rude I have ever met. Try to set up appointments or ask questions, forget it! It’s like you are ruining their lives.
Customer service is non-​existent here. Actual wash is okay, but way overpriced!!! Save money, and go somewhere that appreciates your business.
NEVER, EVER buy anything in advance. They delay you and refuse appointments until the vouchers expire and then you have a useless piece of paper that you already paid for. You are now stuck with it, hoping that eventually you will be serviced but still have to pay the full price!
When you do finally get a hold of one of the rude managers or owner, they refuse to get you in when it fits your schedule. It’s always when they want. I guess they never heard to «take care of your customers and they will take care of you»

Horrible! So I recently purchased a special they were running through email for $ 31. It was for an interior/​exterior cleaning plus a wax. I was told I had to bring my car in @ 3:00pm and could pick it up anytime after 7:30am the following day. Kind of an inconvenience, but whatever. I picked my car up this morning and was appalled @ what a sh*t job they had done! They should be ashamed of themselves! I could still see a dirty doggy footprint by my passenger window. The gas pedal was dirty and had tons of dirt under it. And that’s just the beginning. I could have gone to the car wash by house and gotten a way better wash for $ 10!!! Very disappointed and won’t be returning.

The wash was good but nothing special.
The price is so overpriced that i can’t even begin to describe.
Around $ 30.00 for a normal car wash.
Never again.
I went to White Glove for was $ 8.99 and is pretty close.

Please be aware, visit at your OWN RISK. Came to this location for a detailed interior and exterior cleaning and they said they needed the car overnight for it. When I picked up the car the next morning, I was running late for work and was in a rush. Paid my $ 140 bill and tipped them $ 20 which the owner kept for distribution.
Didn’t notice till later that evening that my «CD player» was giving a disk error and was no longer playing and the freakn warning light for the «AIRBAG» was on! Really… WTF.
Called to talk to them and they said they could not help me since I had no proof it didn’t exist before. Now it’s cost me a few hundred in estimates to resolve a simple cleaning trip to this vendor. I’m livid but helpless. Don’t get screwed over like me is the only alert I can give to Unilocal readers. I wish I’d read their Unilocal review before heading over. Would not have gone to them.

Eh. Bit of confusion here with no posted prices. First account the owner said $ 28 for inside and out (this is nearly $ 10 more than local competitors). So I said, no thanks, I’ll just do exterior… that came to $ 18, which is still too high, in my opinion. I think he knew I was new, so offered to do in and out for $ 18. Regardless, too expensive and no posted prices is not a good practice (is that even legal in Cook County?). The wash and clean was good. Not stellar or amazing, not bad, just average.

I love coming here, Joe and his staff do a great job. If there is a ever a problem all you have to do is ask and they will fix whatever they missed. I always tell my friends to come here because you will not be disappointed with the service or the quality of the car wash they provide.

If I could give negative starts I would. I bought a Gilt City for an exterior detail. So my appointment was for a month after I called. You have to drop your car off overnight. I come back the next day to pick it up and there is a big dent on the rear bumper. When I bring this to the managers attention he says that he has the MOST HONEST employees ever, all the employees claimed to know nothing about it. So after about 30 minutes of arguing with the owner and manager and having them accusing me of bringing the car in with the dent, another customer comes by to take a look and talk to me, to which the manager told him to not talk to me cause. Well the customer pointed out that the height of the dent and the hitch on the boat they have parked in their lot was the approximate height so we brought this to the owners attention and we backed the car up to see if the dent lined up with the hitch, AND IT WAS A PERFECT MATCH. THE OWNER HAD TO FINALLY ADMIT FAULT AFTER HE WAS EXTREMELY RUDE AND ACCUSATORY!!! IT TOOK THEM A WEEK TO FIX THE DENT. SO MUCH FOR HAVING THE MOST HONEST EMPLOYEES EVER RIGHT??? Not sure how they claim to have been voted the #1 car wash in 2010, cause the quality and customer service has plummeted since then.
Also if any part of the management wants to respond to this or call me a liar and tell the readers it didn’t happen this way, well I would expect nothing else from a pathetic place such as this.
THERE ARE PLENTY OF BETTER PLACES TO TAKE YOUR CAR THAN THIS PLACE.
AND HERES TO HAVING THE MOST HONEST EMPLOYEES EVER (AS STATED BY MANAGEMENT) WHO SEEMED TO BACK MY CAR UP INTO A BOAT TRAILER HITCH AND NOT KNOW ANYTHING ABOUT IT!
Negative 5 Stars is my review.

I found the manager a little condescending. I had a free wash with my Chevy service, but looked into other services while there. Prices are pretty high. They argue that this is because they take great care of their workers. Tough to say how accurate that is.
I guess it was a little slow. I didn’t think much of it at the time. It was probably within reason. But, I can see where the other complaints are coming from.
Mostly low rating because of the manager. Talk to me. Don’t talk down to me.

I got a groupon for an interior detail.
First the good. The second time I called to make an appointment I was greeted by a woman who was very nice and instructed me exactly what I needed to do when I got to we’ll clean. Also, I don’t believe that the Groupon I purchased included an exterior wash so it was a plus when I picked up my car and discovered that it was clean on the outside.
Now the bad. I don’t know what constitutes an interior detail entirely, but I do think that the car should be returned to me clean. It seems that their detail toolbox only includes a vacuum. My visors were still dirty. I wiped down my dashboard and the cloth I used came back filthy. At a passing glance, it certainly looks better than when I dropped it off since the winter had done a number on my interior carpeting, but I immediately could tell it was a really poor job.
All in all, I’m glad I only paid a groupon price for this and not full, because it would be a giant rip-​off. I will find somewhere else to go next time.

If I could give zero stars, I would. We purchased a groupon for five car washes and this was my second time there. On a Saturday morning I anticipate waiting in line, but once your vehicle actually enters the care wash area, there is no reason it should take more than twenty minutes.
We pulled in and it took an hour and fifteen minutes before our car was finished. The initial exterior wash was not only awful but the water dried before anyone came over to hand dry the car. I actually got out and indicated to someone working there that the wash was terrible and needed redone. Although she re-​washed the car, I overheard her making snide remarks to another worker that I had pointed out all the areas where the car was still dirty. I understand that working at a car wash may not be the most exciting job in the world, but taking poorly about customers when they can hear you is just bad business.
The interior clear wasn’t much better. There were still dirt marks on the doors when we got back into the vehicle but after an hour and fifteen minutes I didn’t have any time to ask for the interior to be redone as well.
The undercarriage wash was non-​existent.
I asked the manager what was taking so long and he told me a car in front of mine had been really dirty. Really, someone bringing a dirty car to a car wash, what a novel idea. They were severely understaffed and the staff working there clearly couldn’t care less.
Because I paid for the groupon I guess I have three washes left that I have to use, but after those I do not plan on ever going back.

This place is like a case study on how to mess up something as simple as a car wash.
Came in to use a $ 5 Groupon
First, I received a hard sell from the welcome guy about a wash pack for five minutes. Told him no (many times) and that I just wanted to use the Groupon for an exterior wash. This must have annoyed him because he apparently marked that I wanted a full interior/​exterior wash.
So while I was waiting for them to dry my car I guess they wiped my seats down and cleaned the interior windows. For this, they charged me $ 10 over the Groupon’s price. Started to argue with the cashier about it, but he was some dead eyed eastern European who was clearly VERY unconcerned about coming to some sort of compromise. He seriously looked like the kind of person you see being tried for war crimes on the news.
And in true ‘shady place’ fashion, when I was dealing with the cashier, the hard selling welcome guy who wrote my order down incorrectly was no where to be found.

I gave it 2 stars because of the hard working hand-​washers in this place. That is its only redeeming quality. Doesnt desrve even a 1. The cashier is a hopeless excuse for a manager. Over my last 4 visits here, I have seen him misbehave with 2 different men and 2 ladies. Atleast his rudeness knows no discrimination. Ninja edit — if you see the pics for the place. hes the one in the blue shirt.
On to service — the lines are long, the under-​carriage wash for which you will pay anything between $ 2 — $ 4 is a 1 second drive over weak nozzles. I took the spray wax which I might have completely missed because clearly I didnt see that happen. There goes additional 8 bucks.
Save yourself money (because regardless of what level of service you choose. the time stays the same) and select the basic hand wash.
Save yourself embarrassment of even trying to interact with the rude cashier and go to any other car wash.