Floors By Ray

I made an instillation appointment 2 months ago, I was the first appointment they had scheduled that far out, so I was able to pick my dates. Someone over there rescheduled the dates without telling me. Now, of course, they claim the dates were always Thursday and Friday. Verbally we had a conversation about scheduling for Monday and Tuesday and just in case some water damage caused us to go long, and extra Wednesday. This morning, no floors by Ray. Someone rescheduled to Thursday/​Friday. Not me!!! I took off work, got my renters a hotel, moved all the appliances, now they are saying the install is Thursday/​Friday. This is ridiculous, now I have to take more time off work, get more hotel rooms for my renters and deal with seriously pissed off renters. I admit, I make mistakes, this is not a mistake on my part, we had an extended conversation regarding the Dates, I put them into my phone as we spoke. They never sent me a confirmation email. Poorly done Floors by Ray, poorly done.

I love these guys! I have rentals and whenever I need flooring help I call these guys. Blane always gets me taken care of quickly so I can keep my units rented. Installs are top notch and pricing is right on the money. I recommend them often.

After getting a few quotes for carpet and vinyl I found that Floors By Ray was very reasonably priced so I decided to go with them. Big mistake! I have been in my place for less than a year and have had to have them come out several times to repair spots where the carpet is just peeling up, and several of the seams are very obvious. In addition to the poor installation, they charge $ 150 every time they have come out to fix THEIR work. I would not suggest using them for any carpeted rooms that get used.

Floors by Ray has a great selection of flooring. The staff was very knowledgeable and helpful in our decision making process. Their expertise is not even comparable to what you’ll find at the larger home stores. The installation was quick and very nicely done. We’re very happy with the results.

I recently had carpet and laminate installed in one side of a rental duplex. The carpet installer, Bob, was excellent and did a great job installing carpet in the living room, hall, and three bedrooms. He stayed till 9pm to finish since I had to leave town the next day. However, the guy doing the laminate installation I thought did a very poor job. There were glue boot prints all over the floor that weren’t cleaned up before the glue set. He also had to transition between 1″ quarter round in the dining area and 3 ½″ base in the kitchen and it was not what I would expect from a professional installer.
Bob and I tried to get the glue off but couldn’t and even after Ray’s sent someone out and said it was cleaned, you could still see those prints and spots in the right light. I can scrape them off with my finger nail so they may eventually wear off but have no idea how else to remove them.
After making another call to Ray’s about the glue still being on the flooring, we were in disagreement: Ray said the floor was a good install and the glue was cleaned up and I saying it wasn’t so we parted ways with a vastly different opinion of quality.