Michaels

Well organized, friendly staff, good selection, good pricing, and if an associate didn’t know something they made sure to ask another associate rather than just reading the box. Have definitely enjoyed my shopping experience at this Michael’s location.

Since they moved to a larger building, we had 3 separate times we couldn’t get help and the staff acted as if we were bothering them when we asked for help. Today Is my last time shopping at michaels!
I had a sentimental picture that the manager stated he could make fit into the frame. After a half hour wait, he show me the finished product– he used the wording at the bottom of the picture as the border– it’s unbalanced and the wording isn’t visible– I asked if he could fix it– no! When I got upset, he simply turned his back! I asked my friend, «is this really it» the female cashier barked, «you need to wait your turn» she became argumentative, stated they don’t cut pictures and insisted this didn’t happen nor were we charged– yes we were! She refused to give me any refund and said have a nice day! I’m still in shock how I was treated and how the manager just turned his back avoiding conflict– I was quiet, I didn’t yell, etc– I just wanted it fixed! Not only did I waste 80.00, my sentimental picture is ruined– visually unacceptable!!! Never again will michaels get another opportunity to provide such poor customer service and treat me as if I’m a bother!!!

This place is extremely nice to shop, especially in comparison to the dingy hole it was before where it felt like you could probably buy all sorts of unscrupulous things in addition to your craft supplies. The new location is brightly lit with lots of space and it’s generally easy to find what you need. People are rarely on the floor so if you need assistance, it does require hunting someone down, but they’re friendly enough about it usually. The only employees in here that have been ho-​hum at times are the gals in framing — I’ve only had one positive experience with them. Not sure what it is about that area that leaves them so sour, but I feel anxious every time I have to venture there for assistance because I feel as if I’m a horrible inconvenience that is making their day worse by just standing there and breathing.
Now that I have moved away, I will miss this Michael’s. Especially the motorcycle-​riding older dude whose name I can’t recall that always belts out an enthusiastic «HELLO AND WELCOME TO MICHAEL’S.» He is so incredibly upbeat, friendly, and helpful which has always been really nice. Some of the cashiers are sticklers about the coupons which is frustrating, but thankfully they aren’t all like that as it seems silly to me that when someone’s phone refuses to load inside the store for the employee to refuse using a paper copy of the coupon that they have sitting right there. I CAN SEE IT NEXT TO YOUR REGISTER.
I mean, c’mon, seriously, you know that 40% off coupon is on the website.
Anyways.
That aside, this is a fabulous Michael’s overall.

This Michaels is huge. It’s put together better than their previous location. I do find it odd a lot of the stuff they are missing though. Decent sales and I use the coupons on the mobile app a lot. The people who work here are way beyond friendly and helpful. If they can’t answer your question they’ll find someone who can. If they don’t have what you are looking for they will tell you who carries it.