Pep Boys

Not enough staff. I needed service. I waited for probably a literal 20 minutes before I walked out. The phone was ringing the whole time. They kept paging the service dude even though it was obvious he wasn’t there. Dude was outside doing something else. Like. Working on somebody’s car. And probably 5 other workers walked by and said nothing during those 20 minutes.
I wasn’t the only one waiting either.
Nice.
I’ll never go back.

If you’re looking to get your car or truck a Smog check, do not come here. I waited in line for over 20 min to set up an appointment a week ahead and waited for 2 hours for something that takes only 20 – 30 min to find out that I passed smog.

Took car in to get fixed. I provided a long list of things I needed done, including new brake pads and some other things. After going through my car they determined my brake pads were still good and a couple other things I needed done weren’t needed yet and could wait. My $ 900 initial estimate was brought down to just over $ 600. That’s a $ 300 win for me. Thanks for the honesty in car care.

Great service and really friendly staff! I’ve come here for oil changes and to have my wind shield wipers removed! Defiantly best place for car supplies and fixing in Chico!

The auto parts side is just like any other auto parts store, average three stars.
The service side of Pep Boys deserves 2 stars… at most. The people who work in the service department seem to not care about people’s time. They have no problem making you wait 20 minutes just to talk to one of them. They do politely say «I’ll be you in just a minute», but 20 minutes later they finally ask you for what you are at Pep Boys.
During my experience, the service associates expect you to tell them what type of oil to put in your car (not the brand, I mean 5W-​30, 10W-​40, etc), how much oil, what type of oil filter, etc. I had to go out to the car and figure out all this information. I’ve never had someone ask me any of these questions when getting my oil changed.
Next time I would skip Pep Boys and do it myself, as it would have been much quicker.

I always have the best experience here at the Chico Pepboys! They always take care of new and our 2013 Kia Serento.

The service is so good that they even stay late for us to rescue the tire for us! Appreciate for their help so so much!

Shitty service. I came into the store before my appointment by about 10 minutes. No one greeted me no one helped me. I was standing right under the sign that said services and no one helped. In fact there was another guy who was there before me and he got so annoyed and went to the other side and told one of the workers «should we come back tomorrow ???» It was really frustrating. So I followed the guy and I told them that I had an appointment and that I’ve been waiting for a while. The person working immediately said that I was standing in the wrong line and that I was in the parts line. When I actually wasn’t I was under the sign that said services. So fix up ur signs pep boys. I’m seriously not coming back what a waste of my time for just an oil change, I’ve been waiting for an hour now and I could have gotten it done at the dealership for 30 mins and with way better service!!!

I have had several «ok» experiences here; today was the worst. I had scheduled a new tire install 3 days prior and decided to add an oil change + alignment for an extra cost because of the great deal I was getting on the tires.
When I arrived the person I spoke with on the phone could not find my quote, my appointment, or tires. My only option was to pay 250.00 more (just for tires) or nothing at all. The service attendant did not offer me other tires, offer a free oil change for the mix-​up, or generally try to solve the problem. I left with nothing and went to Sears who gave me a discount purely on my awful experience (which was 200 dollars cheaper anyhow!) I will not be back to Pep Boys for anything ever again-​even an air freshener. I wish this had been a better transaction. Severely disappointed customer.

This place is my new go-​to for repairing my poor, abused car! From the beautiful sculpture of three short dapper men guiding me through the door, to skipping out the establishment excited to be behind the wheel again, my experience was nothing but good.
I had been putting off repairs for a bit, putting my punctuality at risk, probably as well as my life. There was an issue with my transmission and my headlights were so dim it’s like they were actually NOT WORKING. I had been using my fog lights!
Tim and Sergio were the sheeznit and made their best attempt (and were successful I might say) in explaining the issues with my baby, the elanaster, my first car, my hyundai elantra. Also, I feel like I received the best deal in town for the services they performed.
The service was fast and even with my crippled car, I was able to yield my key once more. I can now drive home today safely and visit the rest of my family, the humans.
If only there was a place like pep boys that could fix my human – in one day with an illness, out one day all patched up.
Oh wait, that’s a mental hospital.

These guys are great!!. I want to thank David for finding the part for my 99 Audi. He kept searching for the part I needed and found it. I also want to thank the gentleman that installed the lifts. You guys are awesome!!!

Make sure your price match! The worst service in Chico! After telling me it would be an hr and a half to get my car aligned (totally fine) I took a cab with my infant son to get food at 5pm. I asked the worker to call me when the car was being worked on. No call. At 6:30 (1.5 hrs later) I think to call a cab. I return at 7. My car is being worked on but it’s going to be another 30 mins!!! Oh also if they didn’t price match I would have never gone $ 90 for an alignment? Lmfao DO NOT WAIST YOUR TIME

I go here to get my oil change, I’m always super happy how quick they are. The staff is always friendly when I come in. They even help me to get the best deals so I’m not paying a fortune. Thanks Tim for everything!

Excellent service, management and staff always very helpful, I recommend pep boys for all your automotive needs! Tim is awesome!

I recently visited this location to purchase some replacement headlight bulbs for my 2000 ford ranger. The staff here was over the top helpful! David helped me figure out exactly which bulbs I needed, and helped me install them (for some reason the model of truck I have is a little more tricky to maneuver than others). Great customer service and a really happy and helpful staff! Thank you pep boys! You guys are always great!

I use these guys all the time! They’re fast, efficient, and good at what they do. The staff is always friendly and try to get you in and out as quickly as possible.

I took my high mileage Scion Xd into PepBoys after it started running hot on a drive up from the Bay Area. It also through a check engine light so I asked them to check it out. They recommended switching out the spark plugs and we went for it. Within a couple of days the car started running rough. I took it back in and they thought it might be a ECU issues. Took the car over to Toyota and they told me that my Scion runs terribly on after market plugs and replaced them with Toyota plugs. They switch them out and the car runs great.
So now I have to go back into PepBoys and try to argue that I want a refund because their plugs didn’t work. Walked into service department explained the problem and the service manager Danny says no problem and hands me cash back for my service and the plugs!
I’ve never had a auto repair place take ownership of an issue after the fact and just do the right thing. They have earned my loyalty going forward and can’t say enough about how positively they treated me.

Okay. They do the job, and they back up their mistakes. The site in Chico has a good manager, Danny, and I appreciated his steady and honest support. It may look like I’m down on them (by the three-​star rating), but, actually, I’m giving them a bit of a thumb’s-up here for their customer responsiveness.
I had to take my car back here for THREE alternators in a row. The first time, the alternator was definitely out. They replaced it with their aftermarket alternator. The second time, my mechanic said the alternator was spiking and a problem, and they were willing to replace it without question, no cost. The THIRD time I went back with an article researched on the internet from my other mechanic about the alternator problem with this particular car, they were sweet and generous, and actually did the exchange with a manufacturer-​built part without complaint OR extra cost.
I appreciated that.
But…buyer beware, and know what you’re asking for. On the other hand, they’ll apparently back up their work without complaint. So it balances out, and therefore…4 stars.

Tim and the crew have always goine above and beyond when we have needed service or parts.
Wanted to send a huge THANK YOU!!!
Bobby

When you set an appointment for 9:00 AM on-​line 8 days in advance, it’s automatically cancelled the morning of at 9:48 AM (when you car is already there). Then, our vehicle sits for the «entire weekend» untouched in their parking lot for over 24 hours with no phone call (on their end) with no updates or current status on your vehicle?. Our phone calls to them went unresolved. This equals going early this Sunday morning — extremely upset, irritated and speaking to management, which got «no place» because, they couldn’t do ANYTHING for us on Sunday –in getting the part (heater coil) that needed to be replaced. Which ended with unhappy customers who will take their business elsewhere!
*Poor customer service, no control over the Corporate website to book and cancel their local appointments? Lack of concern or care for their customers time! We will never use their services again!