I went to Dr Jones to have hardware removed from my leg that had been placed there 15 years earlier. I was nervous. Very nervous. But Dr Jones was really calm, well spoken, and friendly. He explained my different options and together we made a decision. Dr’s office staff was very helpful, too. My insurance had previously told me he was a preferred provider and then went back on it, charging me out of network rates. They waited for payment while I hashed it out with insurance. The office is fully entitled to request payment while I deal with insurance, but they were understanding and kind — and in the end my insurance paid. I would certainly recommend Dr Phillip Jones.