The Watchman

Went into to look at watches and the two people behind the counter could not even be bothered to get up and ask if we needed any help and the female had headphones. Too bad because found a watch we were interested in do they lost on a sale because they did not care about the customer.

Jake and his family is amazing! Always very helpful when it comes to repairs, engravings and even just answering my questions.
Thanks to them my watch collection can cover every day of the week… twice.
Its still growing thanks to their awesome layaway service.
I have zero issues with them and they have become one of my favorite places to shop in this area.

Awful customer service. I walked by this place at the mall the other day, and noticed they had tungsten wedding bands in the window. My husband’s wedding band is chipped, but it also no longer fits anyway, so I was interested in buying him a replacement. At the same time, I was curious if they could do repair my chipped band. I walked into the store and managed to flag the attention of the guy, who looked annoyed that I was interrupting the flow of his conversation and asked with exasperation, «Yes?» That should have been my first clue that the guy had no interest in my money.
I started explaining that I had wedding bands I was looking to get repaired, but before I could finish asking my question, he interrupted and said no. He was helpful enough to inform me that Fred Meyers probably did repair work. I thanked him and then started to say, «Also, my husband has a tungsten wedding band that is chipped – » and he immediately interrupted me and said, «Tungsten can’t can’t be repaired.» I smiled and said, «Right, I know. Anyway, the ring is made of tungsten and it no longer fits – » and he interrupted me AGAIN to tell me, «You can’t re-​size tungsten.» After being interrupted three times with such a rude attitude, I got pissed. I testily told him I was aware that tungsten cannot be repaired or resized because I did the research before I bought the first band, and that while I had come into his store to buy a replacement, his attitude of assuming that the customer was an idiot guaranteed I would elsewhere, and I did.
I am very disappointed in this outcome, because I later found out that the person I interacted with is actually the owner. That’s his idea of customer service? I run my own business and I cannot imagine treating my customers like that. Even if I thought it was okay to assume the average customer knows nothing about what I sell, I certainly wouldn’t go about interrupting them in the process of the sale, particularly in such a condescending way. It seems to me my only sin was daring to be a 29-​year-​old mom interrupting his conversation with a hot-​bodied, underage college co-​ed. So that’s fine, Watchman; Fred Meyers was happy to sell me a new tungsten wedding band, as well as repair my band. The hundreds of dollars I spent over there could have been yours, but thanks to your behavior and treatment of me, we’re officially a Fred Meyers family. That you pointed me in their direction is the only reason you are even being awarded two stars.

I took my watch in to be resized and the kid in there first said he could then realized he wasn’t able to (no big deal usually) but he never attempted to look up how to do it. He told me to bring it back when a different person was there on Monday (again, no big deal). Then when giving me my watch back he proclaimed very loudly that since he couldn’t figure it out then my (very expensive) watch MUST be a fake. Then he spouted off «facts» about this specific brand that I know are not true for this model. Bottom line is the customer service is completely unprofessional. Seriously, even if someone brought in a fake or «replica» watch they should not be made to feel horrible about it.

Terrible, terrible service. I can’t even begin to explain the headache and stress that this place caused me. After having my husbands watch for just about a month for repair I will tell you that absolutely nothing was done, after expressing my frustration they gave me the option of adding a stainless steel looking clamp to his GOLD watch ! I was dumbfounded that that was even an option. We will never go back there and to the rude Asian man that told me to take my business else where I sure did and it was very well worth it, I would rather pay for quality than a raggedy half done job and avoid the UNPROFESSIONALISM. Too bad I had to give you at least a star…

I went here 2 days ago to get some watch bands replaced as well as get a face on a watch re-​glued. The men that helped me there were very professional and personable as well, which is unfortunately too rare of a quality these days. They got me what I needed quickly and the quality of their selection of products is great! I’d definitely recommend this place to others!

I stopped in to get a metal watch band resized. The gentleman that helped me was friendly, professional, and knowledgeable. It cost $ 10 but was worth it.
I would visit The Watchman again for any watch related needs.

Take your watch here if you want it BROKEN!!! I brought a $ 275 watch here that I purchased in 2007 and NEVER had a problem with to get links added. The asian girl took the watch and added one link to each side. She used a special hammer thing to complete the work. She did it right in front of me. When she gave me back my watch it was so bent that it wouldn’t even come close to fastening back together. When I told her it was so bent it wouldn’t snap closed she said, «I didn’t do it, all I did was add the links which wouldn’t cause that». I told her I saw her hammer and she broke my watch which was clearly not broken before I went there. I had it on my wrist when I walked into the store and took it off and gave it to her closed as well as the links I had saved in the box. She took it and started bending the metal to get it to fasten back together. I’ve had problems with it ever since. I got the work done on 7÷14÷14 and I don’t know if it is worth the hassle of having these people, who clearly don’t know what they are doing, touch my watch again to try to fix it. Lesson learned. DON’T GO TO A CRAPY MALL STORE TO GET YOUR WATCH FIXED.

I was looking to replace a battery on my husband’s watch. Batteries Plus was the old standby, but their batteries do not last.
I went to the mall and found this business to have a pleasant, young woman, who acknowledged me as she was finishing up something else. She then proceeded to fulfill my request and said there was a warrantee on the battery for 1 year. In the future I will go here and for our next watch purchase. Store is clean, well presented, prices fair, and customer service was what one should expect.

Had my fossil watch crystal repaired after it had chipped. It was done the next day and for a reasonable price.

Arrived hoping just to drop off my watch to get it repaired for suspected water damage. However, the guy working there opened it up right then and there, analyzed it, and fixed right on the spot. Grant it, it was a simple fix, but he took the time out right then and there to assess it, saw it was a quick fix, fixed it, and I was in and out of there in no time.
Knowledgeable, friendly, and efficient staff. *****
Will go there again no doubt. I recommend this shop for any watch related purchase or fix.

Five stars for their swift and courteous service. Five stars for their knowledge and creativity. I needed an over-​sized men’s Speidel watchband. One of the owners knew the history and everything that was going on with Speidel… another shop had told me Speidel was out of business. Kim looked thru her extra links and found a pattern we liked and added them to an already large band.
The next day I needed a couple more links added and Jake was kind enough to do that. They sell a lot of attractive watches here, both sport and dress types. If you need helpwith a watch or watch band these can be your «go to» people. PS Kim and Jake have a really cute baby. See the photos.