Planet Fitness – Chillicothe

The staff here had no clue at Grand opening. I signed up during pre-​grand opening before I knew I was moving an hour away, but I was within the cancellation period of the contract. I went to this location to cancel my contract (not a membership yet because I didn’t have a card or anything), yet they thought I wanted to cancel my membership and said I had to pay the $ 60 fee. I explained to them the contract clearly stated it could be cancelled within 9 days of opening and I was there at day 7. Associate after associate were asked and no one had a clue. Finally, they said they’d check with the manager on Monday. Half an hour after I left, I got a call dating they would cancel the contact, no fee, no problem. I said thank you and thought it was handled. I even filed out a cancellation form for them while I was there.
Fast forward a month and I see a charge on my account for the monthly fees and I was livid. I emailed corporate that they needed to cancel it and told them the whole story. I’m pretty sure there’s a new manager there now, and she tried calling me, but I never was able to call her back. The good news is, I haven’t seen a new charge this month yet, so hopefully it’s been taken care of. If so, kudos to you for getting at least one person in there who has a clue. If not, I’m done.