Casa Tile

We had recently rated this business 5 star but after work was done and we found some flaws we politely asked through texting and phone calls to Gus as well the owner of this business Raul to come and correct them, we were told to call someone and they would reimburse us THAT IS A NO GO after what seemed like a hundred promises to come still no SHOW ! I should have waited to review (Stupid me) I will report this where I can in hopes that people will learn from our mistake.

Amazing work! Raul and his team really took good care of us as well as our home. They did our bathrooms, our whole downstairs, our fireplaces, etc. All came out better than we could have ever imagined. The prices were excellent and the time Raul spent talking to us about different tile, wood floors, stone was very much appreciated. We highly recommend Raul and Casa Tile and will absolutely use them in the future! Thanks again!

One star! Would of given 0 stars but won’t let me. Don’t use this guy! Started off good. Once he was payed, stopped answering phone, the times I would get ahold very rude! Never finished the job! He’s promised to come by to finish, no show/​no call.
Don’t use Casa Tile, you won’t be happy with Raul!

Good work, bad communication issues. We did graduate kitchen counter tops, entry tile and two bathroom floor and shower tiles Travertine. We went over all or wants and needs, filled out and signed the papers. We new the house would be mess for a while and difficult with one bathroom because we had not one a new one but two other teen girls. They said it would go quickly.
Asked for round bullnose on granite tops like are walls because of a new baby growing up didn’t want sharp corners anywhere. when they came they where a different style edge. They said it was bullnose. When I questioned it they said there’s a lot of different types of bullnose. They said they would change it but it would take 3 – 4 days. We told them just leave it and go on.
That went fast an looked good. First guest bathroom and shower went well and looked great.
The mistake came when they did the second master bathroom. The first bathroom and entry had a straight square pattern. The master was diagonal. When we asked why he did that, he said he thought it would look better. They had to redo all the floor. A 2 day delay because he should have asked us for our opinion first.
The laborers where extremely nice and hard working. Skilled at what they do.
Frustrating, could have gone a lot better.

Went to this place to compare granite prices to the big box stores. Owner was sitting in his office with another employee. I told them I wanted a quote on a master bathroom counter install. The owner never got up out of his chair, looked me over, and said my job was too small for him and, «thanks for stopping by.» He then went back to his conversation with his employee and ignored me. Business must be good to turn away work and be so rude to potential customers. I would never go back to this place. Lowe’s is installing my counters tomorrow. Guess my job wasn’t too big for them.

I wish I was here giving Casa Tile a great rating for their work but I can’t speak to that because I couldn’t even get my quote. I followed up 3 times offering an alternate email to send my estimate to and still never received it. I went to the showroom to give them one last shot and after listening to the employee on the phone giving someone the rundown on what the quote was for he thru out a number. This was a full kitchen and two bath remodel and they really didn’t seem to care. Just makes me wonder if they run their jobs the same way. I guess this was a blessing in disguise that I learned about their work ethics before I made my choice, which obviously was not them.

Ok. You asked for a picture. Here is the granite that I mentioned in my previous review. The piece that the other granite companies said couldn’t be done in one seamless piece. Well here it is and we love it!

I am so pleased with Casa Tiles! It was very impressive that my kitchen turned out beautiful! They did it exactly how I wanted it. Both Bill Thach and Raul Milian were very professional, honest, and went out of their way to make their customers happy! I tried looking all over the area to find a good company to remodel my kitchen, and then my friend referred me to this company. They did an amazing job in remodeling his 2 bathrooms. Therefore, I gave it a shot. I am very satisfied for a job well done and I will definitely go back to this company if I need another remodeling!

Awesome work! Very fast, professional, and great prices! They did my moms kitchen and bathrooms and it looks great! All quality materials used and everything came out clean. They gave us great suggestions on what looks best, as well as worked with what we were looking for! I highly suggest these guys if you need any remodeling work done!

DO NOT USE THIS COMPANY!!! They are a complete rip off!!! The installers do not speak any English so when they are doing something wrong there is no way to communicate with them. They used the wrong color grout and when we told them they said «it will get darker over time from dirt so don’t worry about it» We purchased special tile specifically so that there would be a very minimal grout line (razor thin) and then they laid it normally and once we noticed it they said they wouldn’t go back and change it… not couldn’t but wouldn’t. When they were working in our kitchen they literally grouted in our brand new refrigerator! They had to chip out the grout and we had to show them basically how to do their job, literally on our hands and knees showing them how to tile and grout around a counter depth refrigerator. While they were working they broke a crystal vase that we had wrapped and in a box, so not sure how that happened but they said absolutely nothing to us about the breakage, we found out only by hearing it break. They also knocked a hole in the wall in our laundry room and said absolutely nothing about it, their baseboard guy even put the baseboard over it so we will have to completely remove the baseboards to fix the wall. A few of the tiles have already cracked and it’s only been 2 weeks! They just did a horrible job and there is absolutely no communication because the guys in the house actually doing the work only speak spanish. On top of the horrible job they did they provided false receipts and completely ripped us off. When I confronted them about it they lied to our faces claiming the receipts weren’t doctored or false. In the end we are going to have to take them to court to resolve all of the issues. HORRIBLE COMPANY… BEWARE!!!

First off, I am pretty skeptical by nature. Poor Bill must’ve been so annoyed with me throughout the whole process. But let me tell ya when all was said and done they did a great job. I had them put new granite countertops and also had them put in the fixtures in the kitchen as well, faucet, dishwasher, sink, and a range hood. They also did a wonderful job on my travertine backsplash which looks awesome! Bill was ALWAYS there to answer any concerns and ALWAYS got back to me immediately. I can’t stress this enough. Seems everytime I called for anything, which I did ALOT, he was always there. Yes they do hire outside contractors?(not sure) for different parts of the job, one for the granite, one for the plumbing, and one for the backsplash, BUT they were all efficient and worked very hard and did a wonderful job. I can’t recommend these guys enough. The price? Well lets just say that was why I was mostly skeptical in the first place!

Cheap is what you get in price and quality!!! They use outside workers every step of the way; no employees of their own. They are not licensed so one has no recourse when the job goes wrong. We purchased travetine floors and granite countertops from them that included plumbing installations. Several of the travetine files cracked within one month of the job and one had to be replaced for a corner dipped down and cracked completely. The granite was not finished correctly and has many rough areas to the touch. Worst of all, they never consulted with us regarding the design of the granite for our island. The completed result looked like a dog bone shape. We had to pay someone else to correct it. The money we thought we were saving with them, we ended up paying others to correct their mistakes. In the end, we saved nothing and incurred unnecessary stress and work.

Overall, I was happy with the job. They were friendly, fast and fairly priced. I would recommend them to friends and family for those reasons but they don’t get 5 stars because I think they could have done a better job with the caulking.

No Nickel and Diming!
After talking to about two or three different fabricators, (they all seemed to give us the same speech) we came to Casa Tile thinking we were going to hear the same thing. Were we wrong. Casa Tile addressed all our concerns and gave us the very best for our buck.
All we wanted was a nice granite countertop and a nice backsplash to update our kitchen. What they gave us was good honest advice, a counselor-​like ear, great customer service and superior artisan workmanship!
One thing I noticed when talking to other fabricators is the nickel and diming they liked to do. Like demolition and haul away is an extra charge or a plumber had to come out and reinstall the plumbing (extra charge) and the plywood underneath the granite (extra charge). And sometimes they don’t offer any sink options or they overcharge you for the sinks they have. Forget about the fact that they’re using your electricity and water while they work on your kitchen.
At Casa Tile, they do it all under one roof. They actually looked at me funny when I asked them how much for demo, plywood etc. You should’ve seen my face when he said it was all included. And no, the price wasn’t hiked up because it was all included. It was actually the lowest price out of all the fabricators we saw.
Respect for your job:
According to the owner, Raul, our job was relatively small, but they treated it like a big job. The first day, Raul was at our house and three guys did the demo and haul-​away. In fact, at every stage of the job, he was there. He may not have stayed the whole day, but he was there to tell his crew exactly how we wanted it. And we had his personal cellphone number so I could talk to him at anytime.
Guidance:
Raul’s right hand man was Bill. We were newbies to the granite world and he explained to us the difference between granite, quartz, corian and other stones and did not pressure us into buying anything. He knew our X factor was price and he helped us choose the best slabs of granite for our price. Then he taught us how to choose the quality of the granite to get the most beautiful slabs. Before granite looked all the same to me. Now I know what to look for. Bill was also readily available by cellphone all day.
Our kitchen was done in a little over three days and it’s beautiful!
My advice: Don’t waste your time, go to Casa Tile and get it all under one roof!
See you next year for the master bath remodel!
Thanks Casa Tile!

Bought some nice tile at a good price. They have to be competitive since there are 50 tile stores on this street

Casa Tile was refered to me from a friend after seeing her home. I had him come down and give me an estimate along with 3 other companies. Raul was very professional and his price was very good. He did my kitchen countertop with granite… my den floor. Then I had him come back and redo my whole bathroom and my patio with slate and granite. He’s crew was fast and cleaned up after they left for the day. If he said it was going to take a week… it was a week. I highly recomed him to everyone I know.

Casa Tile did a great job on my bathroom renovations!!!

I was referred to Casa Tile by my brother because he had Casa Tile do his BBQ and hardwood floors. Bill was very professional and constantly updating me with the progress of all the work that was being done. Prices were fair and he even did one of my bathrooms with granite for free because he had left over granite. Everything turned out great. I will gladly use Casa Tile again.