Chino Valley YMCA

Can’t go here anymore. Too crowded.
No parking. Soccer and football families taking all the space.
Oh well back to 24 hour fitness.

They get 1 star only because ultimately the person running the show doesn’t care about the customers at all.
Basically they will do almost anything whatsoever to make sure they don’t have to give a customer credit to their account for swimming lessons.
The other day they sent an email out at 11:15 stating that the pool was closed because of some problems and our class is at 4:20pm. We were fine with that because we would get a credit for that until at about 5:10pm when we checked our email we found out that at 3:33pm they sent an email stating the pool was now open. We called at 5:10pm and the guy that answered was very rude and said it was our problem for not checking our email more often.
Then today they had another problem and the pool was closed but instead of just giving us credit for the day, they said we had to bring our two kids in with 93 degree weather and go through a water safety training. Sorry my 3 and 5 year old are not going to sit through a 30 minute safety class in 93 degree weather.
It’s very bad treatment for having our 5 year in the swimming program for 4 ½ years and now our 3 year old just joined.
On a good note, all of the instructors are very cool and nice to deal with. The aquatics director is also great to deal with.
I want to leave this place because the Director is so hard to deal with which is mainly why they get 1 star. After the last couple of incidents I think my wife is almost convinced as well.

My boys have been taking swimming here for years. The youngest since he was 6 months old and doing parent infant water introduction class.
The older, now 7, is now swimming independently in the poly-​wogs class, and the younger is doing the tadpole class and learning to start swimming on his own.
I definitely prefer the open air environment of the YMCA. but there are drawbacks, especially when the rare instance of cold weather rears up. Otherwise, the sun and the breeze is much preferred to the indoor chlorine infused atmosphere of some of the other swim schools.

My first time at this Y the night crew amazing !!‘I was so impressed with the friendly service recepionist was amazing answered all my questions with no problems, lifeguard also awesome ! We will definitely be back.

First of all I have a daughter who goes to ymca preschool. The tuition fee is very affordable but the problem start when a month of going to ymca preschool she got UTI. how did she get it first the bathroom is not kids friendly and the ONLY bathroom close to the classroom is under renovation. So if the child needs to use the bathroom they have to come out of the building and use the portable toilet in the courtyard which is very high too and hard to use for kids HELLO YMCA and very unsanitize for kids. The classroom of the kids is also a yoga room which is dusty and also all the sweat of the people who use it for yoga is mix with kids too. VERY UNSANITIZE!!! One month I tried it and she got UTI so I learn my lesson dont fall for the cheap tuition fee. Piece of advice find a school for your kids which are kids friendly and the bathroom is accessible if they wanna use it. Ymca needs a lot of improvement when it comes to there facility. If they wanna cater kids they need to make sure kids can use there facility without problems like what my daughter encounter.

I absolutely adore the YMCA! It’s our second home and its family atmosphere makes us all want to come back each day. My girls have done almost everything they offer and I enjoy seeing them luv the programs. I use the gym myself and absolutely look forward to going. Mrs Crystal and Miss Jen and the other teachers are so awesome !! Mrs Crystal literally Luvs the kifs and cares so greatly for them. My daughter Luvs her! She Luvs Miss Jen too. Mr Kenny is so awesome with the kids at swim lessons — my daughter thinks he’s so awesome too. They have taken art, fiood, kids Zumba abs soccer and love love it! Miss Casey is nice to –luv how she interacts with all if us! We luv YMCA !!!

I don’t understand after reading all these reviews about the front desk, things have not changed. I will not be bringing my kid back here, mostly due to the girl who is at the front desk with the personality of a door knob.
She always looks miserable. As we were leaving lessons, we have to pick up our membership card at front desk, I kindly asked for my kid’s card and gave her our name, she just handed it to me without even looking at me or saying thank you, thank you for coming, have a nice day, see you next time, nothing. No customer service/​people skills whatsoever. At first, i thought she was having a bad day, then after a month of seeing this, I knew this girl hates her job. And it shows. As a business owner, I don’t see how somebody can have someone like this be the face of your company, when she is the first and last person they see and talk to when they walk into your establishment. Not a good gatekeeper whatsoever.
As far as swimming, I brought my kid here for swim lessons this month. The instructors were good, however 4 kids to one instructor for a 30 minute lesson will not get your child the attention he or she needs, especially when they have to spend a lot of time getting other kids to stop crying or put them on time out. For the price we are paying, its worth paying a little bit more for more private or semi private lessons.

VERY disappointed ! The swim instructors are careless and treat kids unfair. It was two instructors for 4 kids that day. After first turn they put my 5 year old son under the hot Sun on wait at least 15 mins for doing nothing. It was very hot last Saturday. My heart was almost melting when I saw it. I choose here because it’s closer my home. We went to Aquatic Zone at Corona before. They have indoor pool. They offer make up lesson. The instructors are patience and enthusiasm. My son had learned so much there. I bet how much can you learn in one lesson at Aquatic Zone equal five lessons here. I high recommended it! This is our second lesson at YMCA. We decide to go back to Aquatic Zone. Don’t waste your money and time here!

Aside from the rude lady who helped me register my kids for swimming lessons, I really like the swimming teachers at this facility. I have a 6 year old and 7 month old, and so far the teachers are great with my kids. I will definitely continue to take them here for their lessons.
I have yet to utilize the other services for members. Although I do so a lot of people using the gym. The equipment seems fairly new and in working condition. That’s always a good sign. Maybe I’ll decide to get my lazy butt to the gym one day ;)

my son has been coming since sept and he loves and has learned so much the instructed are great and have so much patience and enthusiasm. It is worth every penny !

Great place to take your kids for swim lessons. Worth every penny, ladt year i wasted my money at the Community swim lessons. The staff are extremely qualified, the kids are actively involved in the class and I love that the have two trained lifeguards on site at all times. I currently have my 9 year old and seven yr. old and. already see a great improvement!

For a small community YMCA they’re looking pretty good. There is a lot to offer like Pilates, Yoga, and other things that are included with the membership. No extra charges. The basketball courts are nice and the pool is a decent size. Lockers are tiny though.
The weight room covers a full body workout but if someone is on a machine you are on then you have to wait because they’re occupying the only whatever you wanted. Even with the small collection of machines it’s not crowded.
The cardio room has good ventilation and circulation. There are 6 treadmills and a couple elliptical. No stationary bikes but similar machines are present. Front staff is friendly and so are the patrons. All in all what a community YMCA should be like.