Crunch

I’m giving 2 stars based on the «Meh. I’ve experienced better» rating. It’s just that. it’s ok, but there are better gyms that are more worth your money. I go here because it’s so close to my house and cheap. plus I’m locked in for another couple months.
Like other reviewers, I’ve had TONS of problems with billing. I tried to pay online with a debit card, but was billed automatically from my other account a few days later on top of what I already paid. When I went in to try to clear it up, the employees basically told me «sorry, there’s nothing I can do» and they recommended that I never use the website to pay. which isn’t their fault, but an issue with Crunch itself. Another time I was receiving text messages saying that my account was past due, but again, the employees said they had no idea why I was getting those messages because my account seemed to be fine. I’ve also experienced them taking way more money out of my account than expected at times which was due to extra fees and billing dates not being properly explained for training.
They gym itself is adequate. It’s fairly small and can fill up quickly. the weight area is narrow and always full. The treadmills, ellipticals, and stairs are good. I can usually find one open when I need it. They do offer classes, but they always seem to be packed, so I don’t bother. My main complaint is the humidity. at the 24 Hour that I went to previously, the air was always super crisp and cool. if you stopped moving, you might get cold even. But walking into this gym is like walking into a jungle some days. The air just feels kind of heavy and there’s a certain smell. Not horrible, but enough to notice. People are sweating and we pay our money. maybe crank that AC a bit! I also used to use the showers at the 24 Hour Fitness a lot because they were so nice and perfect for using before work for morning workouts, but the showers at Crunch are dimly lit and have flimsy curtains instead of doors.
Overall I’ve found the employees and managers to be nice and I come here all the time, but I wish I would have just paid the extra $ 10 per month for a nicer gym.

I have been a member for a couple of months and I love it! The classes are great and the staff is courteous.

Switched from LA fitness in Chino to Crunch because the staff didn’t pressure me to enroll. Mauricio provides great service and says hello to me each time I walk through the door. I also signed up for personal training and these past 6 months have consisted of crazy but fun workouts with Javier. I definitely recommend! By far, my favorite gym filled with great employees :) I also recommend to enroll in peak membership!

I’m using both hands to wash my hair, where before I couldn’t lift my right arm above chest level! As a senior, with injury more likely ex. my «repetitive stress», for 2 years I shouldn’t have (by myself) lifted a disabled relative who often slid to the floor. I’ve seen hospital rotator cuff therapy & my trainer’s work with me is farther reaching-​why I choose his expertise with more variety/​equipment! Thanks Crunch for knowledgeable & personable Mr. Javier Hernandez who has NASM certification as a Corrective Exercise Specialist and a Certified Personal Trainer! Mr. Hernandez’ mobility/​flexibilitystability training I receive is insuring my productive, healthy, & safe lifestyle! Beatitudes of Gratitude to you Javier for such serious commitment in your work/​profession & Crunch management for making it possible!

Do not give them your checking account info. Their Douche manager, Jason, said they couldnt accept debit or credit card. He just wanted to trap us. When I tried to cancel when I move they kept charging my account!
Plus, Jason is a rude guy. I have no idea how he ever got into management. I wouldnt let him manage a box of rocks!
Go to a real gym! 19.95 plus hidden fee of 39.99 annual! Youre right at $ 29.99 which is what a real gym costs.
Beat it Jason!

I’ve been a consistent member since October 2015 and I love my gym! The whole place is clean and well maintained. The staff treats me life a friend that they have known for years. Members are all (for the most part) friendly & keep to themselves and nobody really lingers on a machine for too long. I was given a free personal training session at once time, and it was great to get some new moves and motivation. I recommend this place highly!

I enjoy coming to this gym early mornings before going to work and also not many people! I drive about 15 min to get to Crunch in Chino which I don’t really mind but also very inconvenient when u get there about 525 and the gym is closed when it’s suppose to be opened at 5am. I guess the time affected whoever was suppose to open on March 17:/

I like this gym because it’s near my home and it has everything I need for my workout. It’s pretty small and it gets packed on Mondays and Wednesday’s. The locker rooms are pretty ugly and outdated. The staff isn’t very friendly, for the exception of the manager; he’s cool. they keep to themselves and are rude. When machines break down, they tend to stay out of service for weeks. I’m canceling my membership just because it gets crowded and some guests crowd around machines and weight room and I can’t get my workout in.

Don’t do business with Crunch. They obviously don’t care about their members. I opted for the personal training promotion when I signed up. One of three payments was successfully completed. Then nearly 4 months later, I got a text from a non-​responsive «Crunch employee» Patti saying there was a problem with my account, and to text back. I did, no response. I called Crunch and the employee didn’t know what was wrong so told me to check with my bank about billing.
Two days later while I was figuring out bank statements, a $ 300 charge was pulled from a different account than was on the contract. I finally figured out this new charge was the remaining payments of the agreement, PLUS a $ 100 «fee» for an unspecified reason.
After contacting Crunch a week after the charge, they then sent me a notice of charge email for the $ 300. They refused to tell me anything about my account or why they wouldn’t charge my original account that was on the agreement. I would have happily taken care of any issue had I known about it. The problem was that they hit me with a $ 300 charge before they contacted me to see if I could help. I would never do business with them again or their 3^rd party authorization service ABC Financial, Inc. and won’t renew my contract when it expires.

I switched from 24 hour fitness to crunch and I don’t regret it. The equipment is new, facilities as well. They let you use the Zumba room as long as it’s not in session. And best of all it doesn’t get crowded like 24 did. And for less than half the cost of 24 fitness. Staff is very nice.
Recommend

This gym deserves NO star!
I can’t even begin to describe how much of an horrible experience i had.
I have been going to 24 hour fitness since high school to my first year of college. Because of financial college student struggles, I ended my membership with 24 hrs. I thought it would be more convenient to go to my college gym and work out there and at the same time save money. This past summer, I really wanted to hit the gym and since school was away from home, i didnt wanna make the commute to school just to use the gym. So i decided to try Crunch, and this one was right near my house so i decided to go in and check it out.
I talk to one of the staff and he said i could pay month by month and there would be no cancellation fee. I wanted just to use the gym during the 2 – 3 months of summer. I was told there was a $ 39 maintenance fee, however, if i cancelled my gym membership two weeks in advance, i would be able to dodge that fee. That staff wrote the date for me to cancel it on a piece of paper. Fast forward to the date i was suppose to cancel my membership. I came into the gym and try to cancel it, but the manager told me it was 7 days in advance i was suppose to cancel my membership and now its too late because the fee went through. Okay miscommunication… i understand.
Summer is over and i finally start school again, this time around i lived at home so i thought $ 14.95 a month was not bad so i kept my gym membership. I rarely go because school gets in the way but i still wanted to keep the membership because its nice to go workout once awhile to relieve school stress. I decided to talk to the manager about switching my membership from monthly to a yearly plan. Which would be from 14.95 to 9.95 a month. The manager (i think his name is Mauricio) talked me into waiting another month to switch my membership because i was already charged that 14.95 for that month so just wait and do it next month. Okay so the following month i came in to workout and decided i wanted to switch my membership to the 9.95 and one of the female staff helped me change my plan. After talking to her, she asked me to sign and gave me no printed paperwork. Fast forward to yesterday, i checked my bank account and realized i was charged with a 24.95 fee from Crunch. I thought to myself, what now? So i came in and demanded to talk to the manager to get it resolved. Came in, he was not there. I spoke with a female staff and told her my issue but she couldnt do anything and asked me to come back later. Came back later and spoke with the manager (mauricio) He told me the fee was charged because i upgraded my plan to «peak» WHO/​WHAT the F**K is «peak» i didnt even know that was an option. He said i upgraded to peak which was the plan to bring guests and go to other locations. Like WTF!?! I told him i never upgraded to peak. He said i signed electronically that i agreed to the payment. NO i agree to the payment of switching it to the 9.95 plan that i spoke with him before about. Not peak! I was pissed because this man was so unprofessional. He did not even bother to look at me in the eye when he talk but rather look around like i was not worth his time. Second, he knew clearly that his employee made a mistake when switching my plan because i spoke with him before about the plan i wanted. Which was the cheapest one! And he did remember because when i recalled it to him, he said he remembered. But he did not want to clear that amount. You know i expect them to be professional and not switch stuff around. I understand miscommunication happens, but not more than once.
to add in, my friend started the membership with me but she ended right when summer end, and they continued charging her for 2 months!
I cant speak for other crunch locations. But because of this one, i will never be going to another Crunch location.

Love that you can work out and not feel likes its a meat fest lol. All brand new equipment, friendly staff and clean gym.

Been at this location for over a year, I come from two different locations and this one just stuck longer only because it has every machine you will ever need. It is smaller than other Crunch gyms but never botherd me since I always come in 2 hours before closing hours. The staff has never been a problem they always greet with a smile (even if they are shy) when I come in and always answer all my questions nicely. My only issue would be that they always run out of paper towels and I’ve never seen the men’s restroom clean. Which I don’t completely blame them since some guys come in herds and just demolish any area they approach. Which I hate seeing since the cleaning lady is seriously the sweetest person I’ve met.

Been a member for a couple months now and i love it. Awesome gym with awesome staff. Small. But still great with everything you’d want/​need for your workouts. And it’s pretty cheap compared to other gyms in the area. :)

The gym itself can get a little crowded on week days. It’s a small gym. But if you know what you are going for, you can still get a good workout within the hour. I personally love this place for one reason: the 5:30 — 7:00pm classes on Mondays and Wednesdays. The instructor Jessi is amazing! She really pushes you to your limits. It’s like she says «No pain, no gain.» We want results, right? I’m very sad that I’m moving to OC next week. I will definitely miss her classes. Oh and just fyi, i did try out the other classes but Jessi’s was my favorite. Good luck on your experience here. Have a burning work out ;)

I work in Upland but live in Riverside, and the 10 and 60 freeways are no fun place to be between 3:30 and 6 on a weekday, so I started going to this Crunch location after work. Trying to kill two brids with one stone has worked out pretty well, due to the fact that I’m able to wait out the traffic while at the same time working out.
Parking is ample. Even at peak times, I have always found a spot. Protein is available for purchase, along with lots of Crunch merch. This location has a tanning bed that I’ve never used, but it seems to be a selling point as it’s advertised around the gym.
The gym itself is solid. Cardio equipment is plentiful, and I’ve never had to wait for a machine to be able to work out. They have two rows of ellipticals (different brands per row), stair machines, lots of treadmills, low and high exercise bikes, and two rowers. Weights section is busy, but not so much so that you can’t get anything done. The have an ab glider (!!!) which is absolutely great, lots of free-​weight machines, tons of free weights (at least three sets from what I’ve seen), regular weight machines, and a couple punching bags which nicely rounds out the section. Most machines have the fans on them, and that’s always a plus. The class room is occasionally void of any organized classes, so it’s a good place to slip off to if there’s not much open floor space in the main area. It’s a good location for a workout.
The only downside is the womens locker room. The shower room has pretty much zero lighting. I’ve never showered there for this reason (Naked and Afraid: Crunch Chino edition doesn’t sound like fun to me), and would like to have that option, but I’m just not willing to be nude in the dark in Chino. It’s usually clean, and this is a total opinion so disregard as a valid critique, but the locker room is just unappealing visually. Tiling and lockers are pretty dated, but they’re totally functional, so no points off for that.
tl;dr: Solid workout location. Worth your hard earned cash.

After giving this place a try, I was happy with the trainer I finally ended up with. If you ever get training sessions at this location there is one person I recommend who is also the reason I bumped up my stars to 3. His name is Brandon! Great trainer, really knows his stuff he is also reliable and pretty laid back. Thanks Brandon for 3 months of torture but education on improving my workouts and strength!
However, another con FOR FEMALES ONLY
I notice was the Ladies restrooms don’t have any trash cans inside the stalls. They have one big trash can outside the stall that states to use it for anything personal (females you will understand) I thought that was disgusting as I never encountered this unless at the beach.

Was just here with my parents to sign them up for a gym membership. I actually signed up yesterday at their db location. I should have checked out this location first! The staff in db mentioned that it’s dirty at the chino location, but it was really clean and the set up is better here in my opinion. First impressions do matter. The staff seemed friendly acknowledging us and Alejandro who helped us was really nice and made my parents feel welcomed.
It’s 9.95 for the basic and 19.95 for peak which includes everything and you can bring in a guest each time. Plus you only pay one annual fee of $ 39 for two people. You have the option to pay the whole year’s fees up front, which is what I did because I don’t feel comfortable giving them my bank info.

Do yourself a favor and Don’t sign up here… Like other comments stated «Giselle» is horrible. She fails to explain everything! And then you get stuck with a contract and you’re out $$$$. If you confront her about it she’ll then deny it… Horrible company all together… Their corporate office is worthless and can’t help you solve your problems either.

This Crunch gym location had just recently opened.
It’s a decent size and all the equipment are new.
There are two types of memberships you can get.
1) 9.95 $/​month — Includes all the equipment
2) 19.05 $/​month — Includes access to all equipment, tanning, hydromassages, and classes and access to all other Crunch locations
Not a bad deal ! With the membership, they do charge an annual maintenance fee of 39 $, which will be charged to your checking accounting on the 2^nd month from the day you sign up plus the monthly fee of your gym membership.