Jo-Ann Fabric and Craft

I typically come here only for fabric. This location has more variety to choose from compared to a couple joanns that I’ve been to. Their items are really pricey though, so I mainly use coupons to make my purchases. They do allow you to stack some coupons, which is pretty generous. And you you can use as many coupons as you want, as long as they are valid and comply with their terms and conditions. Minus 2 stars because the wait to cut fabric can be quite long; it often takes them a long time to cut (sometimes because they’re making way too much small talk with customers). I try to go around morning or noon time when it’s less crowded… otherwise, expect to wait around 30 minutes to have your fabric cut. A couple staff members are really nice and bubbly. Some staff don’t look like they want to be there and seem somewhat irritated when they are asked questions.

Not my favorite Joann store, but I still shop here when needed. I feel they carry more fabrics than Yorba Linda location, that’s why I stop by once a while when I’m in the area. The fabrics are neatly displayed each time I visit, but i wish they could change the lighting in the store because it seems dingy. What brings down the rating is that the staff does not feel like they want to be there (except for a chubby white haired lady who was always cheerful and that lightens the spirit).

Went here for a simple item and found it. That’s the good news. Here’s the bad news: I waited 20 minutes in line. And when I finally got to the one cashier working she was clearly exasperated and not happy about being at work. I felt bad for her because there were 15 other customers in line behind me in various stages of their own exasperation. A far from great shopping experience.

I love this store! Everything is always on sale or clearance. Monica was very helpful and nice!

This is the first time I’ve written a negative review, but the service was so bad that I had to say something. The employees were extremely slow when there was clearly a line backed up. They took their dear sweet time as I waited almost 40 mins for an hour for one fabric. I was on lunch break and asked if they could there was anything they could do to help since I was running late and the lady at the fabric counter gave a very petty response saying I need to be patient and wait.
I’m normally a super patient person but she was OBVIOUSLY holding up the line, she was having conversations with people making small talk which resulted in a backed up line of around 5 – 6 people. She would try to sell them other products away from the fabric counter when she should be focusing on clearing up the line. They had to send back up to help her because she was taking so long. I ended up being late for work. Never coming back to this JoAnn’s again.

The most amazing lady helped me understand the sewing Machines what was the best way for me to go. I later saw her working the fabric counter and she was super friendly with every one get knowledgeable. There was a second lady that was not very friendly when I checked out.

I love craft stores, but this specific one feels so unwelcoming! I rather go out of my way and drive to Michaels on pipeline they’re way nicer. Although, I did go in at night I wonder what the morning staff is like.

Horrible customer service. I came here with little idea of how much fabric I needed. My intention was to by fleece fabric for a no sew knot blanket. Right away I got no greeting, no one came up to me for a simple hello or asked if I needed help. I got there at 4. After walking around the fabric for a while I figured out witch one caught me attention. I then noticed I need a number in order to get any sort of attention or help so I did. I ended up grabbing a number. My number was 94 .
The lady was helping other people who needed their fabric cut. I was very patient but after An hour passing and the number on the screen being shown as 96 I got over it. they skipped my number !!!
On top of that some college girl with a physicis project walks up and gets helped before me. I dropped my number on the floor and left. I got here at 4, and it’s now 5:08 ! Terrible customer awareness, help etc. I’ll take my business somewhere else.

This store has a coupon and discounts everyday. They have an amazing selection of fabric as well. You will find what you are looking for and if not you will find something really close. I haven’t been disappointed yet in the fabric selection. They also have multiple colors and amounts of yarns, buttons, zippers, etc! I’d be really surprised if you can’t find what you are looking for.
They also have so many decorations to choose from for each holiday. There are many different scents of hand soap at the front checkout too! Some are pretty nice scents and some not so much but that’s up to you and what you like!
The only thing that occasionally rubs me the wrong way, is the service at the fabric cutting counter. I find that the people working there offer too much of their input, like if they like something or not. Also I have had a couple of those employees say somethings that I found rather offensive. Either way not a big enough deal to stop going since you only deal with them for 5 minutes at the most. I have always had great customer service with the front cashier staff!

I always dread coming to this JoAnn’s, but it’s the only fabric store near me, so…
The employees are slow as molasses. I generally cut retail workers a lot of slack, because I was one for years, and I know what a difficult job it is. BUT I gained a lot of customer service knowledge, which these employees are sorely in need of. They have ZERO sense of urgency. They seem to get off on long lines at the cutting table or cash register, because a glance at all of the customers waiting while they chat up their current customer or other employees only makes them work even slower. In fact, they seem incapable of talking and working at the same time. They’re very solicitous toward the lady who needs 10,000 flannel blankets cut, but it’s at the inconvenience of other customers who are forced to wait 30 minutes for a yard of fabric.
Tonight, there were two slow women at the cutting table and a long line of customers. Incredibly, in the midst of this, one decided to go put fabric away instead of trying to thin the line down. Recalling my own days of working retail, my hands would have been flying, and customers would have been able to see that I was doing my best to get them on their way in a timely manner. These women did the opposite. When I questioned one about the wisdom of putting fabric away when the majority of customers were in the fabric line, she said the other woman was almost off work, then shrugged her shoulders and ignored me from that point on. After waiting in line for over 30 minutes, I finally put my items down and walked out. The only way this company will implement better business practices is by losing business.
The same goes for the register lines. Super slow employees who couldn’t give a damn about the people waiting endlessly in what is usually their second line after the cutting table while «helpfully» explaining every item on the receipt or chatting about the next sale. The only efficient employee I’ve ever seen there was a young man who was both polite and fast, but I haven’t seen him lately, so the store may have driven him crazy as well.
On top of all that, the inventory is poor, and I usually have to drive out of my way to the larger JoAnn’s in Riverside or to other fabric stores that are even farther away. It’s such a waste of time for what should be easy purchases. Tonight I spent 45 minutes there for nothing, since I had to leave and none of the employees gave a damn about their customer’s valuable time.

Waited around 30 minutes for a girl to help assist me. When she was available to help me she just told me to «figure it out myself.» I don’t plan on coming here ever again.

The staff is so rude. I observed a customer asking a question to an employee and the employee answered as if she was annoyed with the question and I thought that was rude… Well, then I had a question and I asked an employee walking by (not the same one) and she was so rude as well. She spoke in a very rude manner and didn’t seem like she was enjoying her job. I was only asking where something was and if they cut elastic. She was very condescending, so I left the store. I won’t be going back.

I just left here 5 minutes ago. Note, I NEVER leave reviews UNLESS I was REALLY impressed or REALLY bothered. Liked the actual store itself and found what I needed quickly and for a great price. However, every worker I talked to was EXTREMELY rude and had an attitude like they hated life. One lady was speaking to another customer so I stood behind waiting for her to be done but than noticed that she was having a personal conversation so I stood where she could see me and I know she could but pretended like she didn’t and continued on with her personal conversation. I than, very politely with a smile on my face, said «excuse me, I’m sorry to interrupt but can I ask you a quick question?» And turned to me and gave me the dirtiest look and rudely just said, «sure». The customer ended up helping more with and much more polite attitude. I had one more issue with her later as well.
I had my baby with me and she was being extremely fussy and a bit difficult. I was a bit stressed out having ‘mommy brain’ and as I was checking out I realized I forgot my wallet and when I told the lady, «I’m so sorry, I forgot my wallet. Let me leave this with you really fast and I’m going to run and get it.» She just stared at me and a rolled her eyes. She was very rude to me as I came back and paid for my items. Didn’t look at me. No smile. Nothing. Just gave me the cold shoulder. Just had a horrible experience overall with the 3 workers I spoke to while I was there.

Pretty much the only place to get fabric & notions (other than Walmart) near Chino hills so I’m kind of stuck here for now until they build hobby lobby. The line is usually long but wasn’t bad tonight. The prices are higher than Walmart but at least you can find a human to cut your fabric

My home away from home. The employees are very friendly, and I’ve been there so often that they call me by name. Always happy to assist me if a problem should arise.

I have been shopping at this Joann for 10+ years, even before the Mountain Avenue location was closed.
Yes, the lines are long, the store is small, etc, but maybe that is not the employees’ fault. Some companies only have a certain labor allowance per store.
The staff here is always helpful and the deals are great. Lots of selection to choose from as far as fabric goes as well!

Just called to ask if the Christmas fabric was on sale. The girl told me «Yes, 30% off.» When I asked how long the sale was, she said she didn’t know and that she couldn’t see the sign. If I wanted her to check, it would be a while, she had a long line.
Yea. Way to go on that customer service. Sorry I took up your time.

Love the store, VERY disappointed in the customer service. I am a regular customer at this location and have always had a very good experience with all employees, until tonight. Employee «Carol» made my visit very uncomfortable by the way she spoke down to me when I asked to have a peg opened on the floor. She belittled me when telling me to wait in line and ask for it when it were my turn at the register. As if I were a child. I did not appreciate that not one bit, especially since I had my daughter with me. I will never forget this experience.

Not a fan of JoAnns in general, I prefer Michael’s or even better Hobby Lobby.
While the service was great here the store is a dump.
Dark, old, run down, empty shelves, horrible selection.
Came here only with the mother in law and then again to return what she had bought me, no need to come back, this place gives me the creeps, still it also gets super full and the check out and return can take forever.

Been here three times this week, during various times of the day. Each time, they only had one cashier… as a long line formed. Frustrating. And it takes 10 minutes for cashier back up to arrive, if the cashier even asks over the loudspeaker. I’ve already walked out once just because the line was way too long! (Ain’t nobody got time for that!)
As for the selection, it’s like any other Joann’s.