Palm Beach Tan

Recently moved to Orange County and had to cancel my membership because there wasn’t any palm beach tan in the area. I tried a salon at a gym oh my goodness… I hated it. When I got engaged, I wanted to make sure that I still had my nice golden glow from summer, so I would drive 15 minutes to get to the Chino location. Boy was it worth it! And they opened one closer to me in Orange County! So happy!

Palm beach needs to be better at customer service. My monthly payment did not go through, for who knows what reason but I never changed my debit card, they never notified me to let me know my payment did not go through. I repeatedly told the girl I have the same card & she even seen on the computer it’s the same card! As part of their job, they should of emailed or called me to let me know my Payment did not go through & if I don’t pay I’ll get charged 10 $. No. I had no clue it never went thru. A week later I went in & she charged me a 10 $ fee for something that’s not MY fault! Ridiculous. Contact your customers if you’re having payment issues, it’s part of CUSTOMER SERVICE.

The membership is worth it. Just hate that you have to physically go in to cancel it. Other than that I love it here. It’s super clean. The girls up front are always so sweet. Oh and even the guy he’s such a sweetheart! Can’t forget him. I’ve never done tanning beds but I do the spray tans and I love the results always. (:

The weather is warming up time to get my tan on. Love these girls. Alway welcoming, look forward to coming in every time.

Well first impression was excellent! The girl working the counter was very nice, however she was very busy! I took my daughter In last night to get a spray tan for a cheer competition today! Unfortunately the girl did not explain one tan w/​bronzer, accelerator & scents was going to be $ 60 as opposed to $ 19.99 for one a month. I overheard her «selling» the special to someone else, so I asked why we weren’t offered that deal ?? She said she offered us that, no, she offered unlimited spray tan ONLY! When I asked to switch packages she said her manager «Natalie» said she could not!!! What? As far as I’m concerned we were totally ripped off!!! $ 60 for 1 tan??? When the lady after us gets $ 20 for a tan! Just watch out… Sad thing is they could have totally rectified the situation, and it would have worked out better! I feel being a new customer they could have explained the $ 20 special w/​reoccurring debit instead of charging us $ 60 for 1 tan! We WILL NOT BE GOING BACK HERE! Let’s hope this review doesn’t get deleted!!! Only reason I put 3 stars was so it would post but I give them ZERO
3/​9/​15-​still waiting for the manager to return my call,…I also do not see my review on the site, only place I see it is when I log into my reviews…

Been coming to this tanning place for a few weeks. Best price I have found for a membership and Natalie was super friendly and helped me pick out a lotion for my sensitive skin.
Wish there was another location closer to my area!
Thanks girls!

Love their line of machines available, including the Sun Angel. No per tan pricing, you gotta buy one of their 4 monthly options ranging from best bests to the normal ever day tan bed that Ben around since the 8’s.
Staff is awesome, place is clean and always ready for you. The only reason I didn’t give 5 stars is there’s too much up selling. I just want to come in and tan. When I need something I’ll ask.

Been standing inline for over 30 mins. The whole staff is unorganized. I will not be renewing my membership.

I came in to do my first spray tan. The receptionist and sales team seemed nice and knowledgeable. I had told them that I had about 25 minutes and was told that wouldn’t be a problem. I had to prepay before going in and had to wait. I waited about 45 minutes and asked for an update because I had to leave. Their machine had broken down and it would be about 15 more minutes. I didn’t have the time to wait and asked for a refund. I was told that they were not allowed and not authorized to give a refund. I DID NOT RECEIVE ANY SERVICES! How can they take payment but not be allowed to refund something that was never done? They said that I could come back later to get the tan and they wouldn’t charge me again. I already paid, so «yes» I shouldn’t have to pay if I came back later. I WOULD NEVER COME BACK TO A PLACE THAT TAKES YOUR MONEY AND NOT REFUND ME MY MONEY FOR SOMETHING I DIDN’T EVEN GET DONE! Under their customer service they state, «At Palm Beach Tan, customer service is very important to us. We want to make sure you are 100% satisfied with every aspect of your experience.» I didn’t even get a call from their manager apologizing. If I had gotten a tan and wasn’t satisfied, how would they handle that? I can’t even get my money back for something I didn’t get done. On their website under refunds, it states «How do I apply for a refund on an unsatisfactory tanning session or cancel my membership under your 30-​day money-​back guarantee? If you decide to cancel your membership with Palm Beach Tan within 30 days from the date of purchase, Palm Beach Tan will gladly refund you the amount you paid for your membership minus the sessions used. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.» NOT TRUE! Can’t get my money back for not tanning and no call. THERE IS NO FOLLOW THROUGH and a LACK OF CUSTOMER SERVICE.

Do not give these people control of taking money out of your account. I moved to a place where there is no Palm Beach tan and they will not let me cancel without going to the original location in person. They don’t return calls and I’ve been paying for a service I’m not using and cannot use. The one time I did get someone on the phone they were not helpful AT ALL. I had to be inconvenienced and figure out a way around their system to get the payments to stop. All this corporation cares about is getting money whatever way they can, even if it’s bad business. Will never use this company again.

Best place to go tanning. Staff is friendly and helpful and the salon is always spotless. Good selection of lotions. Some may think it’s expensive, I think it’s reasonable pricing. You get what you pay for. Nice tans aren’t cheap!

I come in here about 3 – 4 days a week and I love it here! The girls here are super sweet and always so helpful. I don’t live close by but work around the corner so it is my go to place before work or whenever I go on lunch. I grew up in Florida and this is by far one of the best tanning places I have ever been to, especially for the price.

Clean and state of the art beds. The receptionist could be just a tad bit friendlier but I’m not there for them I was there for a great tan which I was pleased with. Next time, I want to try the Angel bed.

Boom! Tan-​a-​rific

This is a pretty good tanning salon. I really enjoy the variety of beds which range from your simple standard bed to Sun Angel (the most awesome bed) which scans your skin and adjusts the bulbs based on your skin color. Thank goodness for creations like this because they help us fair skinned folk get our color on.
The front desk staff is why I like this place. They are super knowledgeable, friendly and always engage me in conversation when I visit. I feel very welcome and appreciated as a customer.
Here’s a big bonus — once you are a member for a certain amount of time, they upgrade you for a month. I received an email yesterday which upgraded me to a higher status so I can use all the beds in the facility without paying extra.

Leave it to corporate to ruin a good thing! I am a regular customer for their Mystic Tan. They aways had great specials. I would drive 30 miles out of my way because of their reasonable prices, good product/​results and good customer service. To my disappointment, their prices have been raised an arm & a leg as of 2012. I WAS SHOCKED!!! Why do companies begin with a good thing & then greed kicks in & they want to «increase revenue»? I can tell you now, this is going to have the opposite effect on their branches. Palm Beach Tan is officially now a dime a dozen. They are no longer set apart from their competition. They lost my business permanently & I found another tanning salon that beat their prices that same day. Good luck PBT!

I go to Palm Beach Tan when I need a spray tan for special occasions. The girls that work there are very nice and well informed and they help you make a good decision based on how dark you want to go versus how it came out last. time. I have been happy with the results each time I’ve come in. The only minor drawback is that because they only have one booth for the Mystic Tan you usually have to wait until it’s available.

This was my first tanning experience, i love the beds. The price is expensive but they were not honest with me, and tried to make me pay for an extra month when trying to cancel after my first month. The girl there said i needed to be charged twice before being allowed to cancel. Even though i was never informed of this prior nor was it in my contract. She proceeded to try and look in her store manual, which she also was unable to fine that stipulation. She then said she canceled me but couldn’t give me a copy because her printer didn’t work. When i first signed up there were parts of my package that i was suppose to receive that they didn’t give me until i asked for it. I prefer giving my business to an honest company. They make enough money without trying to charge me for an extra month. READ THE CONTRACT