Pump It Up

Overall the experience was great; it way better than what I expected. The only problem I have is about the staff. (1) they crushed the birthday cake as they were bringing it in and tried to deny it; what a damn shame! (2) we were charged for two cases of water, but we were only given one. On that note, we had to chase down the lady to BRING the water. They only brought out one case of water so we had to go back to get our money for the second case. (3) they lost some of our balloons, they either literally lost them or let them fly off in front of the facility. (4) the gave us mad attitude, even after they took and scored on our left overs. (5) furthermore, I’m pretty sure they scored on our expensive ass scissors.

Wasn’t happy that the host of pump it up was thowing football crazy across the place almost hitting people in the face. Don’t appreciate that these young boys are not even watching the children properly

What an awesome place to take the kids, I would suggest it for any kids birthday. The customer service is very well and the girls who were watching over the party were sensitive to all our needs. We will be going back soon. Thanks pump it up !

Went for the Easter egg hunt at 10:00 and the restrooms were filthy. I couldn’t believe that try weren’t clean and it had just opened. The owner must not frequent the location at all be used there’s no way I would have a kid friendly business with dirty restrooms. If it had been midday I could understand a little but not as soon as it opens.

For open jump it’s $ 10 a kid. Only worth it on a hot day.
We had a bday party here and it was fun and WAY too fast. We tried to purchase more time, but they didn’t allow us. Even tho there wasn’t a party scheduled after mine. .?
Not ideal for family who have to travel more than 30 mins to get here. I felt bad.

Had my daughters 5^th Bday party here on the 6^th of this month and by far it was the best place! All the adults and children had a blast the staff was amazing they definitely took care of us and did everything perfectly. We are definitely so pleased with this place, would absolutely recommend. The facility is clean and well maintained & it was a definite plus that the party assistants took pictures and provide copies at no charge. If you want to host a stress free party for your child and have a blast this is the place for you!

This place was amazing for a childrens birthday party!
We all know how much of a hassle it is to plan out children parties but this place really helps in making it less stressful! This particular party i attended had a rotation of 3 rooms total. The first hour was a jump room with various jumpers and slides, the second hour and room was pretty much the same but with different jumpers and obstacle course. The final room was where the dinner was served and you can actually bring all the food you want and the workers helped distribute the food as well. While we were eating they played a dvd of pictures they had taken of the kids and it helped in keeping everyone entertained while they ate. The kids even got an extra 30 minutes of play time after! They set up everything and cleaned as well.
This was a great experience and the kids had a wonderful time. I would recommend it if you want your children to have a memorable experience and don’t want to deal with the stress of coordinating everything.

Used to be 2 rooms for open jump, now it is just one and it needs to be updated. The bottom of the slide is so worn out that people would come down fast, get stuck on it, and go head over feet. i guess they rented the other room out for some exercise class. Not worth $ 10. Will not be back.

We scheduled a birthday party of our daughter here, and I will have to say our experience was VERY pleasant with a caveat: If it weren’t for Kamrin (and you should request her as your party coordinator), Pump it up won’t be receiving such a great review.
The good:
Kamrin was very flexible, comprehensive and reassuring. The party décor and atmosphere was very good. She is energetic and offered «out of the way assistance» throughout the whole process. She made the impossible possible and over delivered her promises. These include last minute ordering of extra food, entrance décor, and no complaint when she was spoiled with silly greasy bubble water… etc. In summary, very accommodating and pleasant. We basically picked this placed out of many others because she sold it to us and delivered as promised it completely on the day of the party. We started our party at 4:20 and ended at 7pm with all the kids/​adults very happy. The transition from room to room was very VERY GOOD and the only regret I had was not video taping her saying happy birthday to my child.
The bumps:
If pump it up administration/​owner is reading this, and as well for the customers, you should be aware Ariel (who is the lady in the front who answers the phone, she states she’s the manager of the place, I THINK that is her name). This would’ve been a complete 1 star review, and I’d rather forfeit my $ 100 deposit if she was the coordinator. Not only she was not flexible, she was not willing to improvise. It seemed as if she was reading a «cook book» of what you can do and what you can’t do. I had many conversations with her prior to the party due to my luck with Kamrin (called during her off days), and almost all the answers I got was «no, we can’t do this, no we don’t have this, and no, no, no…» Her attitude at the day of the party was not appreciated as well as many of our guests complained about her specifically.
to sum it up, I would definitely recommend this place for party, but be aware of who you get as a coordinator. It is a nice, clean facility. They do have their rules, which they explained to you from the beginning. It basically all comes down to customer service…

This is the ONLY Pump it up location that makes you buy THEIR drinks. Every other location lets you bring in your own drinks. We won’t be going back.

Went here for a birthday party. This place did it’s job. Kids were entertained and food was good for the kids. Experienced the glow party, which the kids really loved. I don’t know if it was all that great for really young ones, but overall i think any kids would love to have a birthday party here.

Great place to enjoy with kids would come here again and would recommend it to anyone make sure that you bring some socks and something to entertain you while the kids have fun

I left my origInal review below, but sadly I have to change to one Star and here is why. For the last 2 years, we have been coming here for the open jump 3 – 4 times a month… so fairly often. For $ 10 we got 45 minutes in each room with any other kids who showed up. It was great, and kept my daughter busy.
Today, that all changed. We had been there a few weeks ago, and they only let us into one room for the 90 minutes… and it was in the room that is in a little more need of a makeover let;s say. But I assumed it was a fluke, or a bouncer was being repaired. We returned today and were told that we would once again be placed in the same well-​worn room for the whole 90 minutes… BECAUSE THE OWNER IS RENTING THE OTHER ROOM OUT TO A BOOTCAMP FITNESS CLASS FOR ADULTS… and this is during open jump hours MONDAY THROUGH FRIDAY. Oh, and it will still be $ 10. I was not very happy about this, and let the guy at the front desk know that this was very unfair and not worth $ 10 and he said «Unfortunately I am not the owner, it isn’t my fault» And after that he was done talking to me. When we went in, it was overcrowded, and a bunch of adults and kids were running around barefoot… being WAY too rowdy, multiple groups going down the slide at once… it was a MESS… and the attendant was kind of just staring off into the distance until someone finally said something to her to snap her out of whatever trance she was in.
After about an hour the kids got bored of the same room and basically started knocking over some of the toys, an just acting out. It was a total rip off, and since this adult boot camp doesn’t have any end in sight, there is really no point for us to continue to spend our money here.
WE have referred several other parents here for parties, but the blatant greed and double dipping by the owner while happily short changing kids and parents has soured me for good. We will start going to other places where we don’t have to worry about part of the room being rented out on a permanent basis so the owner can make a few extra bucks… and let me tell you…$ 10 to play in one worn out bounce room for 90 minutes is NOT worth it at ALL.
Also, if you plan on having a party here on the weekday, make sure they guarantee both rooms, because if they have that room promised to the boot camp people I am not really sure how an afternoon weekday party would work… and only getting one room for that price for a party is a HUGE rip off.
I am very disappointed but we had 2 good years there, and I have heard of some other fun places to take your kids so I guess it is time to branch out. I will say though that there are some great employees there, but they were not here today… that. s for sure.
We come here often for the open jump to burn off some of that toddler energy ;) but I saved my review for after the birthday party we threw here :) Our daughter had a BLAST, and the kids and the adults all had a fantastic time. We had Cameron and Justin as our party attendants and they were awesome! They had 5 parties that day but you would never know it. It was very well organized, and my daughter was made to feel so special. They were upfront with all costs and went over everything with me multiple times to make sure that I was satisfied, and that there wasn’t anything missing. A great experience for everyone :)

Let me begin by saying, I VERY rarely complain about service because lets be honest: it rarely gets you anywhere. That being said, I am APPALLED by the service we received at Pump it Up in Chino Hills.
I received an e-​mail for «Open Jump Sessions» this weekend beginning Friday the 27^th– Sunday the 1^st. My girlfriends and I decided to take all of our kids today, Sunday, so that they could jump! Todays session was from 9:30 — 12:30. Since we all live in South Corona, it took us a while to get there but we finally arrived at 11:05. The young lady at the front desk told us that unfortunately for us, they ended up booking a party for today and that they were ending the Open Jump Session at 11:30. WHAT? So I say «So you sent out the e-​mail with the open jump sessions. why was there no follow up e-​mail stating that the time was changed? We got our kids up and ready and just drove 30 minutes so they can jump. They are all excited… is there a supervisor we can talk to?» She says «There is, but she won’t come out. She is not on the clock.» She tells us our kids can jump for the 20 minutes at no charge but that at 11:30, they had to go.
Seeing as I was getting nowhere, we follow our kids down a hallway towards the jump room, passing a small office on our right. In the office, I notice a girl sitting at a desk. I say «Excuse me, are you the supervisor?» She turns from her desk and tells us she is in fact the supervisor. We explain the situation and she says «I scheduled a party last night and it’s better for us to have a party than open jumpers. On the bottom of the email, it says times and days are subject to change. I can cancel open jump at any time at my discretion.» So I ask why there was no follow up email to which she says she’s not obligated to do that. After a lot of back and forth, I ask her point blank: «So you’re telling me that you’re doing ME a favor by honoring YOUR own email?» And she says «Yes.» My girlfriends and I tell her we will let our kids stay for the 20 minutes since we drove there, but that we would never be back, to which she responds with «Sure. Thats ok.»
So we enter the first room, our kids start jumping, and we sit at a table. About 10 minutes later, a lady comes in. She approaches our table and tells us «You all have to move to the next room.» No «hi», no «excuse me», no smile, nothing. She tells us she is the manager and that she’s not sure WHY we are in this room when open jump is in the other room (HELLO. YOUR staff directed us over here) and that the supervisor told her we barged into her office (we NEVER stepped foot in her office and she never came out.) Thats it. DONE.
The point is NOT the jump time, the change in schedule, or even whether or not the facility is able to make changes should they decide to do so. I UNDERSTAND all of the above. I understand parties are a priority. I understand crap happens. I understand it’s a business and they want to make money. I am also a small business owner and own 3 small restaurants in Corona. I know HOW to politely communicate with people that are there to visit YOUR business, that things have changed. I also know how far a smile, an apology, and a coupon for a free jump in the future would have gone. Every single person there, down to the 3 kids at the front laughing as we exited were rude, unprofessional, and I will NEVER go back to this location. Its disappointing and frustrating to see a place with such potential, be run by people who just don’t care about the brand or the paying customers! :(

They’re are so strict they act like if people are going to go back in the room and play when reality I’m talking on the phone with costumer and she comes in side the other room and interrupts my conversation and tells me to get back in the room like if im a kid. First of all I’m a grown men and I needed my space specially when I’m taking to a costumer. Second I was only in the phone for 4 minutes before she comes in and tells me to leave the room because it’s closed. I know it’s close but you have to understand I’m in a quiet room so I could communicate with my costumer .
So next time i do not. Well I mean their won’t be a next time best believe I won’t be coming back .
They don’t allow you to bring your own water before they make you spend money on their $ 10 dollar. 24 pack of water that’s only worth $ 2.50 .
They have machine so you could spend $ 1.50 per water bottle if not purchase a 24 pack. I highly recommend not to come here at all

The party today was great! We especially enjoyed and appreciated our hostess Cameron who was animated and taught the kids to say thank u! Make sure you ask for her!
Ok

We had an AWESOME party experience at Pump It Up Chino!!! We set up our lil birthday soirée for the munchkin closer to the grandparents, to facilitate their attendance. So all the planning was completed over the phone. We spoke to numerous ladies for addenda to the game plan. Whole bunch of options to choose from. We settled with the Classic Package then ordered food through Pump It Up. Apparently you’re only allowed Pizza and sandwiches as main dishes. (To my Lo-​Carb peeps, gotta protein up before steppin’ in!) Pizza Hut is the sole pizza source with options of Cheese, Pepperoni, and a choice of only 3 specialty pizzas: Hawaiian, Meat Lovers, and/​or Veggie Lovers, that’s it. 4ft. or 6ft. sandwiches are created at Chino Deli. The choices are turkey, roast beef, and/​or ham. If you want sodas or Capri-​Sun, you have to buy it from them. ONLY water is the outside drink allowed in. They permit fruit trays, veggie trays, and chips & dip to be brought in from outside. You buy/​bring your own cake, BUT NO ice cream, though. Ice cream has to be purchased through Pump It Up, as an Ice Cream Bar, with Cold Stone Vanilla as the only flavor. Plates, utensils, and napkins are provided, but you can bring your own if you desire.
ELITE TIPS:
1)We found out AFTER, that IF you buy FIVE pizzas AND pay a $ 50 fee, you CAN BRING YOUR OWN FOOD.
2) You can order more pizzas up to 15 min into the first Jump Arena.
Smooth sailing through the whole event. Two huge arenas to get yer jump on (40 min. each). We had A GRIP OF kids running & jumping everywhere, ALL SWEATY afterward. Or as my little niece corrected me, girls glisten and boys and myself, ewww sweaty! ;) OH Boy, they were AMPED! Birthday boy MADE me go through ALL the inflatables with him and I didn’t get any visuals on any potential threats. After, we settle in one of the party rooms already set up for some grub & celebration, also 40 minutes. Rachel was ON POINT runnin’ fun control. She was also handling a camera, which she snapped pics for a slide show on a big screen during eats. Nice added bonus! Really, during the last 40, you only have time to sing happy birthday, then eat the main dishes and cake. Minimal time to socialize or do any extra fun foods. As the host, ya gotta inhale your food if ya wanna get your chat on, or don’t eat. Fine by me. I’d rather see kids all sweaty and asking for water than asking for more tokens. Memorable occasion and we didn’t have to clean a thing. Thanks Pump It Up Chino!!!

BE WARNED!
I am a mother who booked a party at Pump it up.
To start off, I booked my party over the phone.
I was not told that they provide invitations.
I spent hours researching online, paying a designer & then paying to have it printed (& then reprinted after a mistake)
Day of the Party:
Our party started on time.
We entered into the second room with dirty tables (plates & food) we chased someone down & they weren’t very helpful. They were defensive! (just clean the table so I don’t have to be embarrassed in front of my friends please!?)
I ask about ordering pizza & was told. Sorry, you can’t order pizza. You have to order that in the first 15 minutes of your party. WHAT?! You don’t allow me to bring food, AND then tell me you won’t order pizza for me???
YES! I was embarrassed! (again) 100 hungry people? And it is impossible to apologize to every person in the 15 minutes we have before we leave …
During gifts, someone wrote down the gifts & giver. Nice, right? WRONG! They lost that too. (Thanks Pump it up for making me send out awkward thank you notes!!)
I was sent a survey. A chance to respond & tell Pump it up.
Surely they will say something to make this horrible party better, right?! WRONG again!
Not a word from these people.
Overall, I spent a ton of money & wish they had made up for the many mistakes they made.

I went to Pump It Up Chino for my friend’s daughters party. I LOVED the idea of rotating through both jumper rooms. That way, the kids don’t get bored nor disappointed that they didn’t get to do all the jumpers (you know how people always think that «the grass is greener on the other side», but here, you get to try out the jumpers in BOTH rooms). There are also some toys for kids of the toddler age, such as a small car pedalled by feet or a small playhouse.
We adults also had a fun time sliding down the inflatable slides.
John was really great with the kids and took some fabulous pictures to show during the eating part of the party!
We all had such a good time that my husband and I are seriously thinking of hosting my daughter’s birthday party there in a few months.

Ok so let me start off by saying, THANK YOU CAMERON!!! (and Rachel too, I think?) I guess you would call her our party supervisor? Anyway, she was in charge of guiding us through our time there, taking pictures of our party, and setting up the party/​food room, which they decorated so nicely with the Cars decorations I brought. Plus, she was just a flat out nice person and that really makes an impression on me when it comes to dealing w people and customer service, etc. :) She was fantastic.
Today, we had our son’s 2^nd bday party here and it seriously was a stress-​free day filled with fun. We purchased the weekend package for 25 kids for $ 299 (18 showed but it was perfect) along with some pizza, sandwiches, salad, sodas, and capri sun. I made and brought the cake and cupcakes, waters, and fruit tray. Any food or drinks through them are of course extra and can add up, but the convenience of having it somewhere where they set up, tear down, package up everything for you, help load up the car afterwards and do it all with a smile… is all worth it. We all had so much fun, I forgot we were there for my 2 year old’s bday! Lol! I knew there were mixed reviews, and I was a little nervous, but Pump it Up exceeded my expectations :) Thank you so much and we’re definitely coming back for future birthdays!