Holiday Inn Express & Suites Eau Claire North

I would consider the Holiday Inn Express a «discount» version of a full-​service Holiday Inn. That said, my expectations were not very high. What I did expect was a clean, well maintained room, and facility.
This location fell short in all categories. The room I received had multiple problems, all of which I brought to the attention of a very indifferent front desk attendant.
First, the volume button on my remote was so intermittent, that I had to adjust the volume on the television itself multiple times. Second, the thermostat was «out of order» with a nice piece of paper taped to the cover stating that the temperature must be adjusted from the wall unit only. Third, there was some kind of blood, or ketchup on the drapes in the room. Fourth, and most annoying, was the shower-​head. For some reason the only settings were
a) pulse in one nickle-​sized stream
b) squirt water like a hose without a nozzle
c) spray in a 15-​inch circle only on the perimeter of the circle
(yeah… phrasing, boom! — I know)
I really hope this is not the famous shower head people like because it made taking a shower a chore. You would literally have to move your head in circles standing right by the shower head to get any water to wash your hair.
When I brought these issues to the attention of the indifferent front desk attendant (the manager wasn’t there), her reply was simply, «okay». That was it. I was at least expecting a «sorry», or «thanks for letting us know», or something other than «okay».
There are a lot of other hotels being built in the area so they had better step up their game if they want to continue to be a player.
p. s. I have to agree with the previous reviewer, Kurtis, his review of the painfully slow elevator is 100% accurate. Why is that thing so damn slow?

Great rooms, professional staff, clean accommodations. Have stayed here several times, no issues, quiet rooms.

Unacceptable management. This hotel is ok until you have a problem. The management accuses the customer of lying. I can’t believe they can get by with this level of customer service. Terrible even by Eau Claire standards!!!
PS we are IHG Gold members

Very nice. Great beds, good food. Was here for a wedding and they were very accommodating.

The room was nice, breakfast was good and everything seemed well maintained.
However, they had a hockey tournament staying there. The children were unsupervised the entire time while the parents drank and watched tv in the breakfast area. The hot tub is attached to the pool and only separated by a short wall. So the kids decided it would be super funny to splash all the adults in the hot tub, run around the pool knocking over chairs and throwing each other in. We were nervous for their safety and being the only adults in the room assumed we’d need to rescue them. We asked the coach to help, talked to the kids multiple times and had no luck.
What we hoped to be a relaxing stay turned into a stressful, annoying and VERY LOUD stay.

I am an IHG Platinum, and spend many nights per year at Holiday Inn Express facilities.
The Facility is nice, typical layout and ammenities, but I have give it 2 star simply due to the elevator. It is the slowest elevator in the world. It only has 3 floors, so only 2 levels to move, and it was a joke with everyone I spoke to in the elevator. Painfully slow!

If it’s your only option I guess it’s a place to rest your head. Called for an early check-​in was informed that they would likely be able to accommodate. Arrived and the desk clerk seemed elated to be on a power trip and that we could not check in until our reservation. This Wisconsin hotel could use a dose of Minnesota nice!

Clean, modern, convenient location, good breakfast. We stopped here as a layover on our trip to the MN North Shore and would do so again.

This is my third visit and I remembered it to be better. The grout between the tiles in the bathroom were disgusting, the carpet really need to be cleaned, the tub felt slimy while I was standing in the shower, and the internet was super spotty.
I realize that most others gave good reviews, so maybe it was just my room…

When I have to come to this area for work, this is the best hotel in the area. Even though it is the best option, it truly is a great place to stay. I typically get the top floor so I’m unsure if you can hear noise above on a lower level but I can’t hear much around me. The rooms and grounds are always clean, the staff are more than friendly and the breakfast is warm. The wifi is good as well and never very laggy. The location is not in walking distance of much. There is a Walmart, gas station, Culvers, and some other fast food places around. I wouldn’t say it’s a terrible location for Chippewa — it’s right off the highway.

Again, we’ve stayed here five times now. The beds are super comfortable, the walls are thick so it’s quiet, the breakfast fare is warm and expansive, and the décor is wonderfully modern.
We LOVE staying here. My wife and I are never disappointed.

My family was in the area so we decided to book a room for a reasonable rate. Our room was large and very clean. The staff was also very helpful. I asked the lady at the desk if they had any left behind phone chargers to use since I forgot mine. She actually gave me her own personal charger to use! Breakfast was also great – a large variety of foods. Yogurt, oatmeal, eggs, ham, and even a pancake machine. They did a great job of keeping all the food in supply even towards the end of breakfast. What a great find! If in the area, we’ll be back!

I’ve stayed there a few times for work. It’s not the nicest hotel I’ve ever stayed in, but I never had any problems with anything. Very convenient

Love this hotel. Best one in town. Beware it is out the far outskirts of the city though– near about nothing.

Free Continental Breakfast. Service was good. Clean Rooms. Good Location.

Helpful staff. Very clean. Its kinda of updated. Very nice service. Quiet rooms

Holiday Inn Express is Becoming My Favorite
If you’re in the area stay here. Front desk was friendly, the hotel and the rooms are clean and look new/​modern. B’fast in the morning was great. During our one-​night stay there appeared to be several groups there for a girls softball tournament. Even with the large number of people our stay was still quiet and the b’fast location handled the groups of people just fine. And our room was huge. I wouldn’t hesitate staying here again.

This new hotel is centrally located between Eau Claire and Chippewa Falls Wisconsin. It’s about ten minutes from the airport and set back from the highway (should it someday become a busy road). I can see some nice foliage from my window and a rustic red barn across the field over yonder. My room is spotlessly clean. Maybe I’m the first person to ever sleep in it. I have a decent sized wide screen LCD TV, King size bed, microwave, mini fridge (sorry no mini bar), coffee mess, a couch, desk, iron and all the little goodies you need. I’m writing this review with free wireless internet in my room. They also have wired internet for folks who just can’t let go of their Jurassic age computers. Heck, even the rates are great.
I will definitely stay here again. Oh and FREE COOKIES in the lobby!
Cooooookies!